Hotel Duesseldorf dengan Spa

Geweldig! Altijd top service!

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

Very good location and easy to arrival and park your car, the reception employees are very friendly and helpful, the room was very nice and clean, nice view on the garden, near the brand shops and the old town and close to the nice garden for walking.

Das Hotel ist vergleichbar das best Hotel in Düsseldorf. Die Personal sind sehr freundlich und das Restaurant ist ziemlich teuer aber schmeckt super. Essen für zwei Personen kostet ca. 350€ 这个酒店相比是杜塞尔多夫最好的酒店。服务态度很好，餐厅也非常美味。只是价格偏高。两人用餐大概需要350欧元。

Such nice pleasant stay! Good and calm location (public transportation very easy accessible), good rooms and great staff. The hotel is just everything that you can expect from the brand with a plus of having a very nice and attentious staff. Will definitely recommend it!

Great, new hotel in the heart of Düsseldorf. Right next to main train station with parking in the basement. Rooms were spacious, clean and very sound proofed. Take a dip in the pool to start your day. Lots to choose from at the breakfastbar. And nice and helpful staff.

The positives: - Stylish hotel with quirky, inviting rooms with good views - Very friendly reception staff that went the extra mile to find a suitable restaurant for us on a busy weekend night - Well connected to the city center and the main station by public transport - Neighborhood Little Tokyo at walking distance - Breakfast is good and of high quality; breakfast room has nice views - Nice, lively bar on the top flow, with great views as well; not the typical hotel bar The negatives: - Restaurant was fully booked, no room/flexibility for spontaneous reservations even for hotel guests - this should not be the case - No coffee/tea maker in the room - Breakfast buffet is squeezed in one little corner of the big breakfast room; another setup would be better to avoid unnecessary crowding and have a nicer experience; for warm beverages other than tea and filter coffee table service applies. However, it took a long time until the coffee finally was served. - Too little capacity for the number of hotelrooms/guests at breakfast. At check-in and by signs in the elevator you are informed that when you prefer to sleep in and have breakfast in the later morning, waiting times are expected. Not a relaxed message, and not what you would expect for a hotel with this price tag. If there are regular issues with this, the hotel should address to solve these rather than 'advising' its guests to choose an earlier timeslot to have a relaxed breakfast experience. All in all, had a good short stay. A different stylish hotel with some smaller issues. Would recommend for a city trip for couples and friends. Less suitable for families with smaller kids.

We had a very positive experience at this Melia. Booked two rooms on 'the Level' that delivered extra perks re separate louge and drinks; as a melia member we were upgraded and had a super room; great comfortable bed and bed linen. Comp water and good coffee machine. I hate air conditioning on at night and this ws easy to do here but it did mean room was a bit warm. Breakfast was fine in the main room and in the lounge. Location right by the park to main shopping area or along a residential road to the river and all the bars and restaurants along there. Train station a bit of trek ( 20+ mins) but doable. Only criticism of the hotel was some of the room toiletries were empty- remedied when reported and our friends 'Level ' room did not have comp water which was disappointing. Check in was slow ( queue too log at priority so we used the main check in. Staff very personable. The paid bar needs improvement- very expensive and no atmosphere- that said we only used it for a late nightcap. Taxis wait outside so handy for airport return. All in all we will stay here again

I have chosen this hotel beacause of the pool. I was really disappointed when it occured that water is terribly cold. The hotel staff was not very attentive. The only plus is the proximity to the airport.

Hotel is centraal gelegen, auto parkeerservice prima en zeker niet duur. Service aan de balie was minder, medewerker was erg ongeïnteresseerd en vertelde dat wij inclusief ontbijt hadden, wat helemaal niet het geval was. De kamer was prima, alleen veel spiegels. De douche sloot niet goed, zodat we bijna alle handdoeken op de grond moesten leggen. En er was te weinig licht op de badkamer. We hebben niet gegeten in het hotel, dus daar kunnen we niets over zeggen.