Hotel 5 Bintang Terbaik di Edinburgh

I recently stayed at this hotel and had a fantastic experience. The hotel was just as described and lived up to my expectations. The location was perfect for exploring the city, with many attractions and restaurants within walking distance. What really made my stay stand out was the staff - they were super friendly, helpful and always responded quickly to any inquiries I had. Additionally, the hotel's app made everything incredibly easy, from asking questions to checking out. The hotel itself is beautiful, with a comfortable and relaxing atmosphere that made me feel right at home. I highly recommend Cheval Old Town to anyone visiting Edinburgh and I look forward to staying here again in the future.”

Excellent and good quality hotel with excellent service. Good location as it’s just next to train station.

The best hotels I ever visited. Located in the centre of the city centre near a famous Indian restaurant, and close to Mc and KFC as well ＞~＜ it’s super convenient to go everywhere. Must be my choice for next time travelling in Edinburgh!!!

Very much enjoyed our stay at this quirky but fun and charming hotel. The little red fridge was a really fun touch. The hotel was a bit confusing to negotiate but the staff was very helpful getting us to the right place. The location was great. We were able to walk to areas of interest.

Great location for our trip to celebrate Hogmanay. You can’t get a better location for the festivities for the Princess street party. Traveling with a baby, they already had the cot in the room before we had arrived which was great. The staff were super kind and attentive at concierge and reception. Breakfast had a good selection if you a hot Scottish breakfast. Only downside was the parking which was a 5 min drive away ( we weren’t packing light!) Overall, solid experience

Great location, very nice building, with wonderfully appointed common areas (esp liked the library). Friendly and attentive service and tasty food (recommend the afternoon tea). The rooms are well decorated, spacious and bright. BUT there is a lot of noise, primarily from internal sources. So insulation really should be improved. Everything is audible from the hallway and the pipes make a lot of noise when shower/bathroom is used in neighbouring rooms. This is not what I would expect from this level of hotel.

前台check in，由於早上到的，本來以為還不能check in，沒想到給了房間，還挺好的。不過後麪發生的事情有點影響好評，給的房卡打不開，重新回到前台設定，弄好了回房間，門是打開了，結果不是我訂的房型。訂了大床和沙發床的房間，給了我一間衹有大床房。於是又回到前台…前台説是攜程和他們酒店系統不一樣，所以他們無法確定我訂了有沙發床的房間。再給他們看確認信，説幫我找經理。讓我們現在的房間先用着。於是我們出去玩，準備晚點再回來。到了晚上，還是沒有房間，經理又要我重新出示確認信。然後説衞生還在打掃中，預計一個多小時給我房間，會打電話到現在的房間。結果一個多小時，終於給了要的房間。哈哈哈，也是蠻折騰。

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

This is not a 5 star hotel! I have to be honest, I have stayed in many 5 star hotels across Asia and to come to Scotland I had hoped for better. I booked this hotel for two nights with my daughter who is in her 20’s. Check in was swift and the twin room we were allocated was basic and not very big. Our room overlooked the Usher Hall and Castle. Breakfast the first morning was very disappointing. There is no buffet breakfast, only al a carte. You were to choose a starter eg. Porridge, overnight oats and then a main: full cooked breakfast, pancakes with bacon. However, all the food came together, which meant that if we’d eaten the yogurt first, the main courses would have been cold. I complained to two different servers and neither of them offered so much as an apology. To use the One Spa, you have to have booked a spa room or pay extra…definitely not worth it. This should be included for all rooms. Don’t book this hotel, there are many better hotels in Edinburgh for the same if not less money.

優點：賓館位置比較好。這是一個很大的賓館，房間很多。露台超級漂亮。 缺點： 1-但我的房間有間隔的巨大設備的噪音，不知道是什麼，比冰箱的噪音大多了。 2-樓道和餐廳不怎麼開暖氣，非常冷。 3-床比較軟 4-但是前面沒有可供出租車停車地方 總體：4分 2000多的性價比不是很高，但整個英國賓館水平和亞洲沒法比，也不能怪這家。