Hotel Mesra Haiwan Peliharaan di Edinburgh

The sweet twin room was lovely. We’ve got a nice window view, and soft comfy bed. Especially Loved the wardrobe, very well-designed.

I recently stayed at this hotel and had a fantastic experience. The hotel was just as described and lived up to my expectations. The location was perfect for exploring the city, with many attractions and restaurants within walking distance. What really made my stay stand out was the staff - they were super friendly, helpful and always responded quickly to any inquiries I had. Additionally, the hotel's app made everything incredibly easy, from asking questions to checking out. The hotel itself is beautiful, with a comfortable and relaxing atmosphere that made me feel right at home. I highly recommend Cheval Old Town to anyone visiting Edinburgh and I look forward to staying here again in the future.”

Returned guest. High class hotel but toiletries are not as good as before. All Edinburg hotels charge are way more expensive than before pandemic.

Good location with many food outlets nearby, walking distance to train station and old town attractions. Clean room with basic amenities. Shower screens need improvement as water keeps going out from the gap.

Beautiful hotel probably in the best location in Edinburgh. Very close to all of the key sites and nice restaurants and bars. The rooms are very spacious and elegantly decorated. Hotel would also be a very good option for long stay since the room has kitchen and washing machine included. Hotel’s building used to be a former office of Royal Bank of Scotland. Hotel staff have been very helpful and friendly.

Before check in this hotel, I was little concerned about it since there’s couple negative comment about this hotel. I believed only some room has issue but my room is perfectly fine! The water temperature is great and no other issue. The breakfast is very good, suggest you going down to the breakfast area around 7 if you want to get hot food and quiet breakfast time~ On the other hand, it’s an apartment, so you need to throw your rubbish away, and better to bring personal cleaning equipment as well. It’s a 9/10 rating, it would be great if they fix another washing machine so don’t need to wait for it.

Underwhelming reception in the bar. Pleasant staff. Not quite what we expected for the price. Location is a short walk from the train station and near Calton Hill. Not hard to get anywhere with basic fitness. The room size was huge. With plenty of nice living space. Good size kitchen, limited basic cooking pans etc. no can opener. No coffee machine. Stove, microwave oven and dishwasher all functional and clean. Bathrooms were ok, basic appearance and the sink bench had a large amount of badly patched up damage. The 2nd bedroom and bathroom was downstairs, the bedroom heater was not on and the bathroom towel rail was so hot it burnt, with a dial that didn’t work. Showers adequate. Beds were ok. Firm. The windows were a view of the building across the street and a fairly daggy lane below. So not great. Also the train station and we went to sleep listening to announcements from there. Noise was not a big problem, and we had nearly no noise from the rest of the building. Apart from some daggy hallways, bathrooms, Single slow small lift. Locked rooftop and basic reception. Our problem was the ceiling. A massive water leak all over the hallway that was not dealt with immediately. It’s obvious by the ceiling that this is an ongoing issue. I worry about the safety of the ceiling and our safety was compromised by a water on the floor. I had to ask twice for it to be fixed. Apparently maintenance had been messaged, communication was non existent. No apologies, not good enough. The price is for room size and location. Don’t expect good service or high quality.

Very much enjoyed our stay at this quirky but fun and charming hotel. The little red fridge was a really fun touch. The hotel was a bit confusing to negotiate but the staff was very helpful getting us to the right place. The location was great. We were able to walk to areas of interest.

Before you arrive, make sure you sort your parking at QPark at Omni nearby if you are driving. You have to book it in advance online and use the discount code. The procedure changed in April (apparently) between the time of us booking and the date of arrival, nobody told us, and QPark point blank refused to honour the discount code when we drove out, whilst the hotel receptionist just shrugged his shoulders when we told him at check out. That cost me 14 pounds extra, which was just annoying - and not really how you treat a Platinum member and at 24 pounds a day full price per day or part of day, the parking is not cheap. We had a bigger room with a sofa bed (318), which was fine and the bathroom was big. But again when the shower gel dispenser ran out we asked for it to be replaced in the morning at the check in desk, but returned that evening and it was still empty. The towels were changed every day, the double bed was small, but the room was clean and quiet. Breakfast was often crowded, a basic buffet, but the bar staff were friendly the lobby is a haven of peace in which to sip a cider. There is no fitness room or gym, and the property is expensive in peak season for an Holiday Inn Express. At the end of the stay, I did not feel I had received value for money especially when hit by QPark's larceny. But the internet worked fine and the location is very convenient...

Great location, easy parking and lovely helpful staff, but glad we got a good deal on the room as ours was looking very tired and could have done with a new carpet. I would have been disappointed with the room if I had paid nearly £200 for it.