Hotel Pet Friendly di Texas, United States

We booked a handicap room for my husband who is wheelchair bound, but the layout of the room and bathroom were not easily accessible. We were excited to learn that they had a free shuttle from the hotel to the airport and that we could leave our personal vehicle there for $10 per day vs. at the airport which was much more expensive. The shuttle was there on time and was wheelchair accessible which was fantastic! Upon our return, however, the shuttle was NOT wheelchair accessible, and the hotel denied having a wheelchair accessible shuttle (I guess we dreamed our departure). I ended up having to leave my disabled husband at the airport, ride in a dilapidated van and go alone to the hotel to retrieve my personal vehicle and return to the airport to pick up my husband. The hotel employees were very friendly during our stay but were very rude upon our return and belligerent when we requested a wheelchair accessible shuttle for our return to the hotel to pick up our vehicle. They even went so far as to tell us we didn't stay with them, even though I still had our reservation documentation/confirmation. That was very disappointing.

亂收費！！！ 本來這是一個無功無過的酒店，房間乾淨舒適，關鍵是位置優越，離美術館、自然博物館都不太遠，其它沒什麼特別的特色。早餐一般，有水果，但沒有蔬菜沙拉。但是離開結賬時卻讓我大為困惑甚至更不好的感覺。第一天早餐後男服務員就讓簽單，我説我的客房是含早餐的，服務員説沒關係，衹要簽了就行，前台會知道。我就簽了，二人52刀。第二天，早餐我們同樣選擇的是自助，女服務員給我們每人端了一杯蘋果汁。臨走也拿來賬單，放下單就離開了，我看也沒看就簽了。不仔細看就簽單是沉重的教訓！！！結賬時我發現多了30刀，問什麼錢？前台説是5號的早餐小費。我説我吃自助，服務員衹是主動倒了兩杯蘋果汁，我沒有給小費。難道她就要主動在賬單上填20刀小費？這樣合理嗎？錢，我可以付，因為怪我沒看單而且簽字了，我得認賬。但是我就是要問他這樣合理嗎？前台把餐廳經理叫來，經理不説這是小費了，他説我選擇了套餐，他們還要收一筆什麼費。這簡直太滑稽了！而給我打出來的單明確寫的是gratuity。以後再也不會去任何一家奧姆尼酒店！太混亂！攜程客服跟他們溝通，他們也還是堅持他們的做法。

Good location but room slightly dated

This is the best hotel I’ve ever stayed at. Everything here was top notch h. Our room was so luxurious and clean, our food was the best of the city, views were great, just overall 100%!!!

Perkhidmatan, bilik hotel, kakitangan hotel, kawasan hotel, makanan, pemandangannya sangat menakjubkan! Semuanya bernilai harganya. Lain kali kita akan membawa anggur sendiri kerana harga alkohol terlalu banyak. Kami sarapan termasuk dalam bil hotel kami dan itu sangat berbaloi. Kami, kami berdua, mempunyai kredit $ 40 untuk sarapan. Kami membeli makanan klasik Benedict telur dan sangat sedap! Saya ingin tinggal di sini lagi !!

Location not ideal but good Quality at this hotel definitely recommend

很好，很乾凈，我喜歡😘

i couldn't asked more. amazing place, and best location in the amazing las Colinas. Everything you need with amazing pool/ all you need is close. 30min from the airport and 30min from the center of Dallas, i suggest not taking this hotel if you have a car.

Me gustó el lugar céntrico

Wonderful suite ! Great experience beside a 6.00AM wake up call that wasn’t requested… But they did a commercial gesture on my bill.