Hotel terbaik di Emeryville

是一個老的度假酒店，單看房間會覺得有點破，不過床還是舒服的。但去餐廳吃飯時環顧一周才發現，確實是度假村酒店，吃早飯時窗外麪是遊艇池景，很美。停車也很方便，停車場需要刷卡進出，再加上度假村位置，不太有外人進入，所以停車很安全。但需要先check in，再開車到自己住的樓前再卸行李，因為度假村裡有四五棟樓，很大。 最值得一提的是一定要買含早餐，6:30-10:00供應。非常地道的美式早餐，每個人都是用menu點餐，典型的班尼蛋早餐、Omlet、Oatmeal都有，還有咖啡和橙汁。一份含稅價值25+元，給早餐券就行，但因為有人服務，需要給早餐小費。如果不給會被提醒。

雖然超售導致沒正確的房型是個很嚴肅的問題，但是攜程客服的處理非常耐心，專業和到位，大堂經理把這事情處理的也很妥當。酒店環境還不錯，時候出遊居住。valet停車偏貴，周邊停車場可能更合適。

The property i manage had damage as a result of the Atmospheric river on last Tuesday and a water pipe was broken by a fallen tree. Despite my best efforts the damage had still not been fixed on Sunday and a tenant asked if they could be put up at a hotel. I gave them two choices one of which was Holiday Inn. The tenant called the one on University Avenue in Berkeley and was told that there was a three day stay minimum. They were also quoted a rate 0f $209 a night. When I called I was told $169 a night and $159 a night with AAA discount and no minimums. I gave the girl my credit card and she swiped it and it was approved. All she told me to do was to give the tenants my AAA card number so I could get the discount when they checked in. My tenants went to the hotel and were told that there was no reservation either under their name or mine. I gave them the confirmation number given me by the girl who answered the phone. They found the reservation. Then they were told that they would have to give them their credit card so they could run it and pay for the reservation in advance of checking out ”just in case.” They were told if they wanted to use my credit card I would have to come down there that night, not the next morning, and have him swipe my card and if I did not come, he was going to kick the tenants out. Thus, I had to get out of bed at 10:30 at night and go to Berkeley. When I get there he tells me that he is going to charge my card that night for the two night stay. I told him I had already been charged and he said that he had canceled the charge because I did not accompany the tenants at checkin. Neither of us were told that I had to accompany them and being a business traveler I know that not to be true. When he gave me the receipt, he had changed the terms because I got new terms when he canceled the previous reservation and they had had an increase in demand. (The parking lot was only half full). When I asked for a copy of the receipt, which I was entitled too since he was charging me to check out before I even checked in, he refused to give it to me, telling me to ”take a picture.” I will never use this hotel again.

It was clean but only a few papers were left in the tissue box

I’ve stayed here a few times now and TBH I’ve never really had any issues. The Front Desk are welcoming and very helpful. I can’t remember the girls name but she’s young and very pretty anyways she was very patient with me after she had checked me out and checked me right back in. It took the deposit money a few to hit my account again but she was willing and ready to work something out for me. One thing I do wish this Hotel had was some bacon sausage and eggs to their morning breakfast.