Ulasan Sheraton Essen Hotel

The hotel is dated but has in essence all you need. Nevertheless, what you pay is not worth what you get. They still navigate in that "corona-excuses-cloud" trying to use that for every shortcoming. Lots of discussions with staff about basic no-brainer items. Not worth listing them all here as the overall experience is just annoying. Sheraton in Germany needs to get their act back together fast - that business model is likely not going to fly for long by just hiring interns, juniors and trainees (out of which some do not understand only basic German, English, Spanish, French, Italian) and asking the customer to pay a premium for such poor service. One good thing to point out: the Lounge happy hour that got moved to their Restaurant (as the Lounge is closed - Corona). Getting the building back up to speed, small refurbishment needed, and appointing a minimal level of trained staff would give a different picture.