Hotel Mesra Haiwan Peliharaan di Baku

I stayed here only for a night but it was one of the best stay in hotel I ever had. The room is so spacious, minimally decorated with modern design and clean. The bath tub is really big and can fit 2 person. All the staff I encountered were very nice and promptly answered my questions. The price is definitely high but its worth it

Our stay at the Holiday Inn Baku was very comfortable.The Staff was warm and helpful. The Location is excellent. The Breakfast was sumptuous and the timings relaxed. One member of the Staff at breakfast took it on himself to remind us to come early, everyday. On a lighter note ! No complaints, we were always served well. The Rooms are large and well appointed, it was important for us as it was an 8 days stay. I would strongly recommend this Hotel for Stay in Baku.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

Hotel is newly opened, everything is new. Had a dinner in the restaurant but menu wasn’t kind a ritz Carlton level, only one restaurant in the entire hotel.

I had a great stay at ibis Baku on my trip to Baku, this was my 2nd trip and 2nd stay at the same hotel, rooms are still refreshing and looks quite new and updated, every other facilities are available which is mandatory , the staff is courteous and helpful in all the aspects. My special thanks to Mr. Bashir ( Duty Manager) for helping me and assisting through out the stay. He really goes out of his way to make sure the guests are happy and satisfied. Thanks to the other team members namely - Rufat and Naila as they kept meeting me all the time when I was at hotel during my stay, Overall a decent stay to remember and would definitely be coming again and again once I am in Baku again. Thanks so much to the ibis Baku Team.

It is a most convenient and comfortable hotel in this area. i feel like a home. Excellent service good language ability of reception staff.

酒店位置很好，離摩天輪海邊公園衹有幾百米，吃早餐的時候窗外都能看到摩天輪，位置好的房間能看到裏海，房間面積不算很大但是夠用，設施齊全，陽台上還有張桌子，可以在外面閑坐，總體來説不錯的選擇。

Outstanding hotel in a magical setting. Right on the shore of the Caspian Sea. The property is really beautiful with outstanding views. The food is quite good but not up the level of 4S in Bangkok. One does not go to Baku for the food, at least in my experience. My room had a terrace that made the stay really great. I recommend the caviar experience. I have the 250 gm tin and it was delicious. Well worth the cost. Nothing bad to say about this wonderful hotel!

We extended our stay here because the room was so cosy. There is a restaurant right next to the hotel that opens late into the night. It s also very easy to call for a Bolt in this area as opposed to the old city area where there is always jam. Overall we enjoyed our stay and we would like to recommend this hotel to anyone that is exploring Baku.

The room was not that clean. There was some stain on the bed sheet and smell on the carpet. The furnitures are broken. The staff has No hospitality at all. The room service was slow. The breakfast option was very limited. For 4days stay most of breakfast are only egg 😅. They said bf is start at 8am but at 8:15am it is still not open, we need to ask someone to open it so we can have breakfast before going to our tour, maybe if we don’t ask they will not open. The staff doesn’t even greet you or apologize for any inconvenience. I request for early check but the room was not ready which we understand so we went out and came back at 3:15pm but end up waiting again, the service was very slow and when I received the room key total disappointment. I requested for higher floor and nonsmoking but they gave me lower floor and smoking room. The hotel is far away from the main city so nothing interesting to do around the area. Even park are far from the area so if you want to explore better to take taxi and go to main baku city. Overall stay was disappointing, will definitely not select this hotel in the future. We book this hotel because of the reviews we read but seem some of them are not real review! Not recommended at all!