Hotel Family di Macau, China

Before our departure, we emailed Londoner Grand, a Luxury Collection Hotel, Macao, and they responded promptly. Check-in was very quick, and they did their best to accommodate our requests. What touched us the most was that this morning, we accidentally pinched our child's finger while bathing them. The customer service department responded quickly, and within five minutes, a medical team butler was in our room to attend to our child's injured finger. They also granted us a late check-out and drove our entire family, including the elderly and children, to the Hengqin Port. Thank you, Londoner Grand, a Luxury Collection Hotel, Macao! Thank you to our butler Chris, to Mavis at reception, and to Grace for her assistance! Thank you to every enthusiastic staff member at Londoner Grand, a Luxury Collection Hotel, Macao! We look forward to seeing you again in the near future!

If you're unsure which hotel to choose, Altira will never disappoint. I've been staying here for almost ten years straight, and every time, it feels like coming home. The cleaning is meticulous, and there's turn-down service every evening. On important holidays, the hotel even prepares cakes. Any reasonable request you have, the hotel tries its best to accommodate. Downstairs, shopping and dining are very convenient, and there's also Pop Mart. To get to Rua do Cunha, you can take a bus right outside. Now that the subway is completed, it's even faster to get to Rua do Cunha and A-Ma Temple. Thank you, Altira, for providing such a wonderful experience! You've made all my anniversaries full of beautiful memories! Thank you!

It was a great experience for my family specially with my daughter! She loved the grand resort deck so much! Room in Andaz was amazing clean and staffs are very hospitable most Specially Rea at the reception. She was incredibly professional and efficient and spend time to introduce every places we could enjoy during our stay! Thanks to her we had a lot of fun! Ben also was amazing and helpful with our luggage.

Making unforgettable family memories at The Parisian Macao! 🗼✨ From the kids having the absolute best time to relaxing in the jacuzzi and enjoying the amazing breakfast, everything was perfect. 🥐💦We also celebrated my husband’s birthday, and a huge thank you to the hotel for the complimentary birthday cake—we appreciated it so much! 🎂❤️ We are definitely coming back for a longer stay next time! ✈️ FamilyTime #TheParisianMacao #BirthdayCelebration #TravelMacau #FamilyVacation

Excellent stay – outstanding reception staff Minnie and lovely rooms We had a wonderful experience at this hotel. From the moment we arrived, the reception staff Minnie made us feel genuinely welcome. The team was warm, professional, and incredibly helpful. Check-in was smooth and efficient, and they took the time to answer all our questions, offer local recommendations, and make sure we were comfortable right away. Their friendly attitude and attention to detail set a great tone for the entire stay. The guest rooms were equally impressive. Our room was clean, spacious, and thoughtfully designed, with a comfortable bed that made for excellent sleep. Everything felt well-maintained and inviting—the modern amenities worked perfectly, the bathroom was spotless, and the overall atmosphere was calm and relaxing. It was clear that care had gone into creating a pleasant space for guests. Overall, both the reception team and the quality of the rooms exceeded our expectations. We left feeling well taken care of and would happily return. Highly recommended! 👍👍👍 ⭐ ⭐ ⭐ ⭐ ⭐

I chose this hotel because of Zaha's design, and I was truly amazed by the futuristic setting. All the furniture and amenities in the room were very high-quality, and the perfume, hand cream, and toiletries had a fresh and pleasant scent. Interestingly, there was a picture book in the room that detailed the architectural design and construction process. When ordering room service, a dining table is brought in, and the service is excellent and responsive. The breakfast environment and taste are also fantastic – highly recommended. The only minor downside was that the bathtub wasn't clean; it felt gritty to the touch. Overall, I really loved this hotel and it's definitely worth staying at when in Macau. If I have the chance (and money) in the future, I'll come again and also try the Michelin-starred restaurant on the third floor.

Overall, it was comfortable, and the infinity pool was truly beautiful. Although the location isn't in the concentrated hotel area near Galaxy, it's not too far from the Jockey Club Light Rail Station. Near the Jockey Club Station, there are many great food options, including the Michelin-recognized old eatery Wing Kee. There's also a Supermarket and convenience stores; I really like that commercial area. It's perfectly fine to walk slowly (about 15-20 minutes). The hotel offers shuttle buses to Venetian and also to Macau Airport, but it takes a roundabout route. It's better to take a taxi or catch a bus from Venetian. There are also shuttle buses to Senado Square (near the Ruins of St. Paul's). The frequency isn't super high, but it's manageable if integrated into your itinerary. Walking for about 20 minutes also gets you to Broadway Macau, and crossing the pedestrian bridge leads directly to Galaxy. For those who don't mind walking, it's a good option. The hotel is a bit high-tech, with many touch-sensitive controls. However, for some reason, two out of the three rooms we booked had TVs that stopped working midway through our stay. We called IT to fix them, and they did get repaired, but it didn't last long. We just left them on for the sound. The two beds pushed together were very large and could comfortably sleep three people. Overall, it was quite good, and the weekday prices were also decent.

Initially, I was supposed to go with a friend, but due to feeling unwell, I let my friend go alone. I then tried to change the guest name on the booking, but encountered a lot of difficulties. Trip.com was unwilling to change my friend's name. I called the hotel, and they said they needed confirmation from the third-party platform. So, I called Trip.com again. After two or three days of processing and phone communication, they finally allowed me to make the change. It was quite inconvenient... However, the hotel's package reception service was pretty good; they could deliver directly to the room.

The hotel is nestled by mountains and the sea, offering stunning views 👍. Getting to Macau from Hong Kong via the Hong Kong-Zhuhai-Macau Bridge is very convenient. Sitting on the 'Golden Bus' (shuttle bus) and admiring the spectacular bridge and endless ocean is truly a delight. On this trip across the sea, I was lucky enough to spot some dolphins. These sea sprites were incredibly cute, but unfortunately, my hands weren't fast enough to capture them flipping around, so I missed the chance to photograph them. All I can do is wish these sprites a long and happy life 🙏.

I've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up: 1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong] 2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional. 3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting. 4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.