Hotel Family di Macau, China

⭐⭐⭐⭐⭐ An Exceptional Stay at Londoner Grand Macau Our stay at Londoner Grand exceeded our expectations from the moment we arrived until the day we checked out. The hotel feels elegant, modern, and luxurious, yet still warm and welcoming. Our room was beautifully designed, exceptionally clean, and very comfortable. Every detail seemed carefully considered, from the quality bedding and spacious bathroom to the premium amenities and thoughtful touches throughout the room. We especially appreciated the complimentary coffee machine, TWG tea selection, luxury toiletries, and the stunning views overlooking Cotai. The location is excellent, making it easy to explore the surrounding resorts, attractions, shopping, and dining options. The hotel itself is connected to a vibrant complex, so there is always something to see and enjoy without needing to travel far. What impressed us most was the level of service. The staff were professional, attentive, and genuinely welcoming. Check-in and check-out were smooth, and throughout our stay we felt valued as guests. The facilities were equally impressive. Everything was maintained to a very high standard, and the overall atmosphere felt refined, comfortable, and relaxing. It is clear that Londoner Grand aims to provide a premium guest experience, and in our case, it absolutely succeeded. One tip for future guests: if possible, I highly recommend paying the full reservation amount in advance. We prepaid our stay through Trip.com, and when we arrived for check-in, we were pleasantly surprised to find that we were exempt from paying a security deposit, which made the arrival process even faster and more convenient. Overall, this was one of the most enjoyable hotel stays we have had in Macau. We would gladly return and would not hesitate to recommend Londoner Grand to anyone looking for a luxurious, comfortable, and memorable experience.

I had a wonderful stay at this hotel. The room was clean, spacious, and very comfortable, with everything I needed for a relaxing visit. The staff was friendly, professional, and always willing to help, which really made a difference. The location was convenient and close to restaurants and attractions, yet still quiet at night. I especially appreciated the attention to detail and the overall cleanliness throughout the property. I would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.

We stayed as a family with a child and absolutely loved the hotel. Our initial room was a bit noisy, but they moved us to another one without any hassle. The pool area and mini water park are also fantastic; not too crowded, only guests are allowed. The rooms are nice and clean, and housekeeping comes daily. We requested amenities for our baby, and they brought everything promptly. The quality of the toiletries is excellent. We'd love to come back to this hotel again!

I was very satisfied with my hotel stay during this trip to Macau. The room was large and clean, and the transportation was very convenient with a bus stop right outside, allowing easy access to various places. It's also quite close to Wynn Palace and MGM, within walking distance. I even received a small gift from the hotel. Overall, it was a good experience.

The room was spacious, and the amenities were complete and brand new. Since I was here for my daughter's graduation, the hotel even specially prepared a graduation bouquet and a cake. The most pleasant surprise was the customized room cards, engraved with the university's logo – a truly delightful and memorable touch. I'd like to extend a special thanks to Angela from the reservations department, who meticulously inquired about our room preferences and travel arrangements before our arrival; her service was incredibly thoughtful. Overall, the staff at the front desk, room service, and housekeeping were all very enthusiastic and attentive. It was an extraordinary experience!

Came to Macau and stayed at the Yoho Roosevelt this time. The location is a bit out of the way; **taxis are scarce, and you have to transfer twice. It's not ideal if you have luggage, but since we didn't, it wasn't an issue for us.** **Environment & Amenities** ✅ Because it's remote, it's very quiet, and the hotel is new. ✅ Offers sea views and stadium views. Waking up to an unobstructed 180-degree view in the morning is incredibly comfortable. ✅ The TV can swivel, making it convenient to watch from the bed or living room. It has TVB and Phoenix TV, which was enjoyable. ⭕️ If you have luggage, transportation isn't very friendly; **taxis are few and you need to transfer.** **Design & Service** ✅ At 400 MOP, the value for money is really high. ⭕️ The room layout is quite strange... there's a long corridor with a small table, which is fine for working but otherwise unnecessary. ⭕️ The bathroom is even weirder; the bathtub is inside the shower area, first time I've seen that! It's okay for bathing (comes with a disposable tub liner), but showering is really inconvenient. **Summary:** Suitable for those without luggage, who seek quiet views, and aren't particular about room layout. For 400 MOP in Macau, what more could you ask for? A pure sea-view room would probably be even more comfortable.

1. The check-in process at the front desk was chaotic. After receiving my room card, the staff didn't bother to inform me that the elevators were divided into high and low zones. I went straight to an elevator, only to discover I was in the wrong zone after going up. Already tired and wanting to rest, I had to go back down and switch elevators, which was a huge hassle. What made it worse was that the front desk staff clearly saw me heading to the wrong elevator but didn't say anything. Their lack of proactive service was very disappointing, and it really soured my overall check-in experience. 2. I went to a concert and left my mom alone at the hotel. After she returned from the supermarket, she noticed someone had entered the room – the pillows were tidied, and slippers were left out. However, we hadn't requested any turndown service. I don't understand why someone would enter the room without permission; for a hotel of this size, it's quite unacceptable.

Beautiful hotel and great amenities. Rooms are spacious with a wonderful view of the garden or ocean. Although we are a couple sans children, the hotel is very family friendly with two pools (one indoor, one outdoor). Outdoor pool had an area for children with a zip line and balance obstacles. Children’s club with indoor bounce house, board games, table tennis table, pool table, foosball table and outdoor jungle gym. Changing room has a steam room, sauna and showers. Easy to order food and drinks pool side via QR code however service can be a little slow therefore expect to wait a little bit for what you ordered to be delivered. Breakfast buffet had a lot of options and price is very affordable, with a discounted price for children. Highly recommend staying here and we will stay here again in the future.

I've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up: 1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong] 2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional. 3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting. 4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.

The beeping sound from the electrical equipment in the top-floor room was extremely disruptive. I called the front desk for someone to handle it, and every time someone came up, the sound stopped. As soon as they left, the sound started again. The second time, the manager brought a technician, and again, the sound stopped when they arrived. The technician suggested it might be a current noise from the electrical room. After the manager and technician inspected the room, it was quiet for about an hour and a half, but the sound returned around 11 PM, almost midnight. I called the front desk again, and they said they would send someone to check. Since I didn't want anyone entering the room and disturbing my sleeping family and children, I only asked if the front desk could find someone to check the electrical room. This was because each time they sent someone to check the room, it would be quiet for a while, so I believed they could find a way to control it, but ultimately, they didn't. As a late sleeper, I listened to the beeping sound all night, which severely affected my sleep quality.