Hotel Mesra keluarga di Concord

Let me start by saying that the front desk staff was awesome. Courteous, efficient, and on point with their service. It was all downhill from there. The ”breakfast area had all the tables and chairs pushed up against the wall, so they could not be used. The coffee machine was gone, the cooler with cold drinks (for purchase) was empty, the ice machine unplugged, the pool was closed, the workout room was closed....ALL IN THE NAME OF COVID. To top it off the person ”serving” breakfast had not one, but two electronic devices occupying her time, and interrupting her resulted in the rolling of her eyes. No, ”can I help you, please, or anything that resembled customer service. She'd slowly get up and say, ”What you want?” To which we had to ask what the options were. No juice (juice must cause Covid), self serve coffee was available, so why not during the day and in the evening? The one table that was too large to push against the wall was kept dirty so nobody would want to use it. Sharing an elevator with another guests, I commented on how rude the attendant was. The other guest laughed and said, ”Ha! She's in a good mood today, you should have been here yesterday!” I also greeted the cleaning lady with a ”Good morning” only to be me with a glare. I stayed 2 nights for business, but would have switched if it was an option. Using Covid as an excuse to cut your services is abhorrent. Other hotels in Charlotte are offering all amenities, but with caution. The place is a joke, and I will NEVER come back. NEVER!