Arriving late in the afternoon and getting our key from the pleasant receptionist our first thoughts were that the whole hotel looked shabby and unloved. We negotiated the concrete pillars to park in the outdoor car park. Many obviously hadn’t successfully avoided the pillars! A very uninviting, unloved dirty pool was noted. Having only booked that morning we thought we were lucky to have found a room for three nights so were accepting, although disappointed, when we saw our room. Every room has an ocean view and a small balcony and the hotel itself is in a prime position close to the beach, shops and eateries. The rooms are privately owned and it seems in this hotel it is a lucky dip if you get a renovated room or a dated problematic room. Although sheets were clean our room was old and certainly not renovated. It had a washing machine, no dryer, which was fine but as I discovered after washing no drying rack either. I put a load of washing on and had a shower in the very small area. The light was so feeble we had to put the heat light on to see, which meant you “cooked”. After my shower I noticed the whole floor had water on it, to this day I am not sure whether from the washing machine or shower as there was no cubicle, just an area with a shower curtain. As the tiles were like ice when wet we used every towel we could find, and our beach towels, to ensure we had a safe path and didn’t slip. Reception was closed. In the morning I spoke to a receptionist and her reply was what can we do! It was suggested the cleaners just mopped the room but I suggested we move rooms! I wasn’t game to try the shower again! To the manager’s credit we were moved to a much nicer room, with shower cubicle and thoughtful touches for the next two nights. The hotel advertises free wifi but on asking for a password was told it only worked in the foyer. Some guests were very upset as they felt it was false advertising. I certainly wouldn’t stay here again although we were told management had changed. The hotel isn’t cheap and the first room we were given was sub standard. The cleaners were all lovely.
Cemerlang
22 Ulasan