Ulasan Wyndham Grand Plaza Royale Hot Springs Fenghuang

Jawapan daripada Pihak Penginapan: 常感謝您的滿意反饋與細緻分享！得知您在淡季來訪依然住得愉快，我們深感榮幸。酒店服務：我們一直致力於為賓客提供超越期待的服務體驗。很高興聽到我們的員工不僅完成了本職工作，還額外為您準備了小吃和熱水，讓您感受到家的温馨。這正是我們“以客為尊”服務理念的體現。免費班車：來回高鐵站的免費班車是我們為賓客提供的便捷服務之一。確實，為了確保班車的準時接送，提前聯繫酒店並告知您的行程安排是非常重要的。關於高峯期是否提供這項服務，我們會根據實際情況進行靈活調整，並提前在官網或前台進行公告，以便賓客能夠及時瞭解。通往鳳凰古城的“捷徑”：感謝您分享了這條通往鳳凰古城的特別路徑，同時也提醒了賓客注意安全。晚上回來時選擇打車或滴滴確實是一個更為安全的選擇。我們也將繼續探索更多便捷、安全的交通方式，為賓客提供更好的出行體驗。早餐：豐富多樣的早餐是我們為賓客精心準備的，旨在滿足大家不同的口味需求。聽到您對早餐的滿意評價，我們非常高興。再次感謝您的寶貴意見與建議！我們期待在未來的日子裏，能夠繼續為您提供卓越的服務與難忘的住宿體驗。如有任何進一步的需求或建議，請隨時與我們聯繫。祝您旅途愉快，期待再次為您服務！

Jawapan daripada Pihak Penginapan: Thank you very much for your excellent review! We're delighted to hear that you enjoyed your stay, found the room spacious, and appreciated the variety at breakfast. We're also pleased that you found our free shuttle service to the train station convenient, as well as the nearby sidewalk.Regarding the hot spring, we understand that the operating hours may have been somewhat limited for your convenience. We'll take your feedback into consideration and look into possible ways to extend our hours to better accommodate our guests' schedules.Thank you once again for your valuable feedback. We look forward to welcoming you back soon!

Jawapan daripada Pihak Penginapan: 親愛的鳳友，感謝您帶來的精彩分享，鳳仙境致力於親情化服務，來到鳳仙境就是我們的家人，很開心給您的旅途帶來難忘的時光。生活需要刷新，自然最撫人心。我們來自大自然，走向城市追求更寬廣的視野，征服前路，奔赴未來，有時也需回到自然的懷抱裏，滋養一下我們的生命。鳳仙境周圍被茂密的原始森林包圍，風景優美，景色宜人，即能滿足都市麗人親近自然的需求，也能提供個性潮流的娛樂項目，與愛的人一起漫步在温泉山，欣賞這日月星辰，山水風光，這是最浪漫的快樂，我們期待與您再約鳳仙境！

Jawapan daripada Pihak Penginapan: Dear Guest，I'm sorry to hear about the discomfort caused by the flavorful essence. Its also the first time we received the comments about essence at lobby. Your reply is very important to us . We will consider to do something to make guests feel better .By the way, we are glad to know the rest of your stay was acceptable.

Jawapan daripada Pihak Penginapan: Thank you for your wonderful review! We're delighted to hear that you found our hotel to be super nice and high-end. It's great to know that our Chinese restaurant stood out as a significant advantage in the area, and that the food met your expectations.We're also pleased to hear that our staff were friendly and accommodating, making your stay as comfortable as possible. While taking a taxi to town may have been necessary, we're glad that it was a convenient and inexpensive option for you.Your recommendation means a lot to us and we're confident that others traveling to this area will also have a positive experience at our hotel. Thank you once again for sharing your feedback and we look forward to welcoming you back in the future!

Jawapan daripada Pihak Penginapan: Thank you for your review, and we are delighted to hear that you found our hotel nice and the rooms spacious. We strive to provide a comfortable and pleasant stay for all our guests, and it's great to know that our staff were helpful and kind during your visit.Regarding the amenities, we apologize if there was any confusion. We will review our website and ensure that all information is clear and accurate to avoid any misunderstandings in the future.Concerning the shuttle service, we apologize for any inconvenience caused by its limited availability. We will take your feedback into consideration and explore ways to improve our transportation options to better serve our guests.We understand that language can be a barrier, especially when traveling in a foreign country. While we do have some staff who speak English, we appreciate your suggestion to use a translating app as it can be a helpful tool for communication.Thank you again for your feedback. We value your input and will use it to continue improving our services. We look forward to welcoming you back in the future and providing you with an even better experience.

Jawapan daripada Pihak Penginapan: Thank you for sharing your detailed experience at the hotel. It's great to hear that you appreciated the cleanliness and spaciousness of the rooms..However, I understand your concerns regarding the hotel's location and the challenges you faced in finding transportation after hours. It's indeed frustrating to arrive late at the train station and have to wait for a taxi, especially when there isn't a convenient pick-up service available. Similarly, the difficulty in securing a taxi to the ancient town center must have been inconvenient and time-consuming.Your feedback is invaluable, and I'm sure the hotel management will take note of these issues to improve their services in the future. For instance, they might consider expanding their shuttle bus hours or establishing partnerships with local taxi services to ensure more reliable transportation options for guests.Thank you once again for your honest review. It helps other travelers make more informed decisions and encourages hotels to continuously enhance their offerings. Safe travels, and hope you have a wonderful stay wherever your next adventure takes you!

Jawapan daripada Pihak Penginapan: Dear friends, thank you very much for your recognition, I wish you a happy life, and welcome back to play~

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review! We are thrilled to know that our hotel's staff Teng Fang, provided you with excellent service and helpful guidance during your stay.At our hotel, we strive to ensure that every guest feels welcomed and well-informed, and it's wonderful to hear that Teng Fang was able to meet and exceed your expectations. Your satisfaction is our top priority, and we are constantly working to improve our services to provide you with the best possible experience.Once again, thank you for your valuable feedback. We look forward to welcoming you back and continuing to exceed your expectations. Wish you all the best and hope to see you soon!Best regards,

Jawapan daripada Pihak Penginapan: Dear friend, thank you for your recognition and feedback. We will seriously improve and do better. Welcome back anytime in the future.

Jawapan daripada Pihak Penginapan: Dear friend, thank you for your recognition and feedback. We will seriously improve and do better. Welcome back anytime in the future.

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our hotel's outstanding location, amenities, and especially the hotspring in your unit. It's great to know that our staff provided excellent service in cleaning and preparing the hotspring for you, making it a soothing and relaxing experience.Your recommendation is truly valuable to us, and we look forward to welcoming you back in the future. Thank you again for choosing our hotel and for sharing your positive experience！

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our hotel's outstanding location, amenities, and especially the hotspring in your unit. It's great to know that our staff provided excellent service in cleaning and preparing the hotspring for you, making it a soothing and relaxing experience.Your recommendation is truly valuable to us, and we look forward to welcoming you back in the future. Thank you again for choosing our hotel and for sharing your positive experience!

Jawapan daripada Pihak Penginapan: Dear friends,your appreciation and like, is the greatest encouragement to us, I wish you a happy life, and welcome back to play~