Ulasan Lotus Cymbidium Sinense Zen Art River View Hotel

The hotel is the perfect choice if you want to spend some time in Fenghuang. The rooms are very clean and with a modern design. The rooms have a balcony with a table were you have the perfect view over the river. The breakfast is chinese and western style (buns, eggs, a lot of vegetables, fruits and cakes). The guy from the front desk (Tian) and the girl who was my housekeeper (Yan) were really nice and friendly and helped me with everything I need: carrying me luggage, getting a taxi and giving me any advice I asked about my staying.

Wonderful stay. Room is new, modern, clean, v zen, Muji-like. We totally loved it. The manager 燕子 was friendly, helpful & and threw in breakfast for good measure. The town is quaint and location of the hotel is excellent - it made for a lovely evening walk down the river. View of the river from our hotel room was beautiful.

We had a great stay at the hotel. We were super impressed by the enthusiasm of the staffs’ willingness to serve ! A big shout out to the manager Yen Zi (管家燕子）! Hotel was new and the decor was of zen style with soothing colors . The non smoking room we stayed was spacious with fantastic River view. The bed was comfortable and the hairdryer provided was of a famous brand. We truly enjoyed the breakfast! Wide selection of local dishes and the coffee was from coffee machine with fresh beans, a rare find in locally run hotel in China. The hotel also provided shuttle service to Hong Qiau where the busiest streets of the Old Town were located! We felt like VIPs being chauffeured around ! All in all it was a stay that exceeded our expectation. I highly recommend this hotel and I’ll definitely like to come back again!

Great Hotel. Clean and interior is quite nice. Comfortable tea area. Breakfast unfortunately not that good, at least foreign taste. Location is close enough to high life but not in the middle of it, therefore good choice.

Very helpful and courteous staff. Clean room.

到店已很晚了，前台小帥哥第一時間給升級到了無敵陽台房，外面就是沱江，景色怡人，鬧中取靜！酒店衞生整潔乾淨，服務員都彬彬有禮，每個人都微笑服務.鳳凰古城很美，放空的三天也是逛吃玩開心的！值得再來！酒店值得推薦！

一般不會進行評價，實在是忍無可忍，從來沒有住過服務這麼差的酒店，真的不知道評價是不是刷出來的，清一色好評，但是服務態度很不好，完全沒有評論區説的管家式服務，我們想要看房卻一而再再而三的拒絕，而且服務員還當場翻白眼！還有虹橋接送也沒有告訴我們，入住須知都沒任何告知！唯一覺得好點的就是客房阿姨的服務，滿懷期待而至，充滿失望而歸！鳳凰古城挺好的，但是酒店就算了，服務與價格並不匹配！同等價格完全沒必要選她們家，受一肚子氣，讓我們的完美旅程以失望告終！

上次來鳳凰住的蓮花，這次選擇了墨蘭，真心喜歡這個酒店，謝謝管家小鑽風的熱情服務，還貼心給升到帶有陽台的觀景房，會推薦朋友來入住的。給個小小的建議，對於愛美的女生來説，還需要再增加一個全身鏡會更好的。

地理位置在鳳凰相對來説比較方便，因為連接古城內外，所以無論是打車到酒店門口還是在古城之內閑逛都非常方便，一門之隔。 管家服務非常到位，在古城內可以定點接送，因為古城交通相對不算便利，所以定點接送服務幫我們省下了很多腳程。 環境衞生非常不錯，管家小鑽風的服務反饋也非常及時，幫我們節省很多不必要的麻煩，會推薦朋友來

聽當地的司機説，素履蓮花在當地算是口碑很好的酒店。入住以後，確實對得起這樣的口碑！真實體驗如下： 1.地理位置優越，既能欣賞到古鎮的秀美，又能在鬧市中取靜。 2.酒店工作人員熱情，管家小何免費升級了房間，二樓小姐姐會提供古鎮遊玩攻略，前台能在退房後寄存行李。 3.酒店有專車接送到古鎮，交通方便，幾乎隨叫隨到。 如果時間充裕，真的還想再住幾天！

客服小鑽風接待服務很棒，帶着長者孩子出門，麻煩事情還是挺多的，小鑽風也耐心的幫忙解決了，酒店的位置可能偏下游，需要專車接送但環境還是很不錯的，景色優美，店家還幫忙幸運的升級了房型，有機會會再來（¯▽¯）👍

酒店在沱江的下游，相對安靜怡然自得… 裝修風格很有意境，衞生很乾凈，很多小細節都處理得很好… 最值得點讚的是管家小鑽風的服務，貼心及時地回覆客人的問題並提供很好的解決辦法…整個入住很舒心愉快… 感謝 … 會推薦朋友入住的…

酒店位置很好，距離古城不遠不近，安靜不吵鬧，臨江看景。房內風格非常雅緻，且適合泡茶。服務人員熱情周到，管家小鑽風是一位真正的美女，態度特別好，耐心為我們説明和指路。很開心的住宿體驗！

總體來説，房間空間比較大，酒店人員服務意識都很高，配套服務、早餐都很不錯，酒店管理的很好，看得出平時對工作人員培訓很到位。酒店是拒絕外來人員入內的，工作人員都會做到主動詢問並杜絕外來人員。 難得有酒店公共區域很有格調，並且酒店專有負一樓停車場且車位大。 酒店位置雖處於古城新建區域，但住了2天下來，發現比原古城區域好太多了。水居然比上游更清澈，不會像古城瀰漫著一陣説不出的氣味，夜景一樣那麼棒，早晨的樓下江邊更有古城氣息，旁邊的霧橋、雨橋比虹橋更出效果。酒店旁邊的名廚晏味道、環境都很好。