Hotel berhampiran Eurocentres Firenze, Florence

My wife and I really enjoyed our stay at NH Collection Florence - Porta Rossa. Our room was outstanding and unique! And the breakfast we had each morning was amazing! Also, all the staff helping us at this hotel from the front desk, to the doorman, to the servers, and others were outstanding. The location was also in the heart of everything, which was excellent. I also wanted to send a special thank you to the Manager, Nadine, who during my stay helped me with purchasing surprise gifts for my wife on her birthday. I’m from the United States and wasn’t sure where to go in the area to get a cake made and a card for my wife. I met with Nadine and she provided me with cake options of what could be made at the hotel. She also reached out to a florist in the area and provided details on options for me to give roses to my wife. Nadine worked quickly and prioritized my gift needs and within only a few hours had the cake, flowers, and card delivered to our room to surprise my wife before we went to our dinner reservation to celebrate my wife’s birthday. The cake and especially the presentation of the flowers far exceeded my expectations, and my wife absolutely loved them both. The gifts helped make her feel so special! And this provided an memorable moment for lifetime. A million thanks, Nadine! We’ll definitely recommend NH Collection Florence - Porta Rossa to others coming to Florence! We’ll also plan to come back if we’re ever in Florence, Italy, again. If you're looking for a great place to stay, this is it!!

Great hotel with a perfect location. Staffs are friendly. Breakfast spread is good, would rate perfect if you cater more to Asia travellers. After 1 week in Italy, we do miss some Asia breakfast spread. My family love the cozy area on the top floor.

This is a fantastic hotel. We loved everything about our stay. The rooms are very well sized with comfortable beds, ample space for luggage, plugs for USB devices, and very comfortable AC. Bathroom had tons of counter space, great shower, large towels and full size mounted bottles of hand wash, lotion, shampoo, conditioner, and body wash. Breakfast was very good and made it easy for us to get to early morning tours. Begins at 7 and was ready promptly. Buffet included breads, yogurt, eggs, pancakes, meat and cheeses, pastries and more. Location is unbeatable for seeing all the major attractions. We loved having the Duomo just a five minute walk. Service was great as well. We had one minor issue with the key card getting the lights to come on at one point around 10 pm - it was fixed within minutes and they gave us a fruit platter the next day. Also, noon check out time is amazing! Will absolutely recommend to anyone coming to Florence.

I arrived with my septuagenarian parents on April 27 for a week-long stay. The hotel provided us with the right room classification on arrival, but I was concerned that the suite was single bathroom instead of two and the closet space was not optimal for our needs. Annamaria, Victoria and Samuele stand out as front office staff who listened and acted swiftly to help address our request for help and resolved the issue the next day. That was the first wow moment of our stay. I also recommend the breakfast (came with our reservation package) and you should take advantage of the Rooftop Bar, the view of the Duomo and across the city 360 degress is suberb. After 10+ visits to Florence, this hotel has become my new preferred location and I anticipate returning here in the years to come.

Traveled to Florence before COVID and stayed here I came back to Florence this year to travel again and had to book this hotel again. Great location, service and the room condition were great. I traveled alone and they assigned me to a single room that is located right next to the emergency exit in the beginning. And it was really loud since people were coming in and out. I asked the reception to change the room and they assigned me to cleaner and quieter single room. Very much appreciated.

Staff are nice. The location is good. It’s on a street just opposite to the Florence S. M. Novella train station. There is a bathtub. Nice restaurants nearby.

Few minutes walk from the station past McDonald’s (exit the station from the left). Hotel is set back so can easily be missed. We had a room for three, one double bed and a low camp bed. Rooms made up everyday and towels changed frequently. Wardrobe with plenty of hangers, safe, complimentary water in fridge. I asked if we could have a kettle and this was no problem. Bathroom quite big, shower cubicle with toiletries. Lovely white, big bath towels. Great location for lots of great restaurants and only minutes away from attractions. Rooms are quite warm but there is air con. Breakfast consists of yogurts, fresh fruit, breads, croissants, scrambled eggs and great coffee. Hotel staff are so helpful, even printed out our tickets for one of our trips. Would stay there again, next time exit the train station from the left!

very close to the sm firenze station and easy to walk to everywhere. standing shower, but the tile and floor is a bit dirty. Close to the santa maria novella church

If you are coming to Florence (Firenze) via the train, staying at the Hotel Mercure Firenze Centro is a good choice as it is located just about a block away. It maybe a bit tricky to locate it the sign is not very apparent and is somewhat small. It is more visible from across the street. There is also a side entrance .When we were there in July 2022, they had a mandatory appointment time to reserve for the continental breakfast each morning starting at 7a.m. to avoid overcrowding and social distancing. Hotel Mercure Firenze Centro is a very convenient 10 minute walk to the Duomo. The service was very efficient at check in and they were very more than welcome to store our luggage as check in time wasn't until after 4p.m. The rooms are very huge and daily room service was good.

Great for its value of money . Walking distance to train station and main city of Florence. But if you want really close and convenient , I suggest you look between the train station and river. Service was great and rooms comfortable and clean. The bar was super cool and fun . We probably would like them to improve there gym. Maybe there swap over ping pong play room over to be the gym , it was way too small. All up we did have a great stay !