Hotel Florence dengan Bar

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

The hotel is conveniently located near the central station. But the street is too narrow and noisy when there were traffic. The staff are not friendly nor helpful. The only time you feel you are welcome was you booked tours through them. The breakfast room is small and in the basement. There is no view throughout the whole hotel.

The hotel is conveniently located near the train station and it is relatively close to the city center, but at night it is very quiet without many people on the streets, and in the morning is very noisy due to the trains, and the tram that stops right in front of the hotel. It has a grocery store, a mall and restaurants in its vicinity. The staff was really nice and helpful, the breakfast buffet was top with a lot of varieties! The room was clean but, it could have some blinders in the bathroom window so it can be closed at night.

I traveled as a solo female traveler, and unfortunately, only one out of three nights was peaceful. I want to warn others about several management and safety issues I encountered here. On Trip.com, only mixed dorms were available.The platform lists two types of 6-bed dorms: one explicitly labeled 'Mixed Gender' (which I booked) and another generic '6-Bed Dormitory Room' without any gender indication. Since there was no 'Female-only' option, I assumed these were essentially the same thing. I ended up alone in a room with three men, which felt quite unsafe and intimidating. My sleep was constantly interrupted by loud neighbors and the person in the bunk below me shaking the bed all night When I requested a move to a female dorm or a more balanced mixed room the next morning, the staff was unhelpful. They claimed they couldn't move me because I hadn't booked through their website, even though female beds were available!! They initially demanded I pay the full price again for the next two nights. After contacting Trip.com support, the hostel still refused to cooperate. Eventually, a more reasonable receptionist helped resolve the issue peacefully. On my last night, a large group of school students arrived. They were incredibly loud, and it took over an hour after ”quiet hours” began for teachers and staff to finally calm them down. Be aware of this. Cleanliness: Rooms are relatively clean. Self-Service: You must make your own bed, which is very difficult if you are assigned a top bunk. Extra Costs: Towels are not included and cost 1.9€. Payment: They are strictly card-only. Pros: There is free hot water at reception, a luggage room, and the location is conveniently close to the Campo di Marte station. If you are a solo female traveler, be aware that management might prioritize profit over your safety and comfort :)

A decent hotel in a very convenient location right next to the railway station, although the surroundings are not particularly attractive. The area is quite busy, with a lot of traffic, buses, and people passing through. The hotel itself is clean and well maintained, the staff are friendly and helpful, and the food is decent. The only downside is that the rooms are very small and there is no wardrobe. Overall, it’s a good option for an overnight stay, but probably not the best choice for a longer stay.

Though it is a little bit old and antique if I can put it lime this, this hotel enjoys a very great location which you just need to walk about 5 minutes from SMN station. The street is full of great Asian food shops and just a couple minutes away from the famous central market. The service is good, and the breakfast is not abundant but is ok for a short stay. The washroom is old, and i cluldn't even be able to use the toilet, cause I need to pull the flush string quite a few times skillfully to make it work. The AC is really good, very useful esp in such a hot day.

Amazing stay. 10 min drive to a parking in the City Center in Florence. Kids loved it, they were tired of hotels, this is a tiny house, lots of families around, camper vans, playground, shop, pool, laundry. The tiny house is super clean, spotless, probably brand new. Very efficient, well organised. We took a premium one, it is already not large for a family. Spotless linen and towels, all duvets were sealed in a bag, looks dry cleaned, fresh. All tableware, cooking ware and cutlery provided. Air conditioner in both rooms, mosquito nets, proper water pressure and hot water. Very nice attentive staff. We checking late in the evening, which was a plus for us, we saw a checking queue in the morning it looked very long. All the best to this place and the team!

Clean hotel, great location Stayed for a week. Had a single room, small, but clean and efficient. On 2nd floor, backside of building, great view of orange roofs, the back steeple of San Marco church, the dome of the Duomo, and the tower at Piazza Signoria. Very quiet, there is a botanical garden across the street in back, so you can hear birds chirping. Went up to the top terrace a couple of times in the early evening, very nice, But would be too hot in daytime in the sun. Decor was “funky”: paintings looked straight out of a kindergarten classroom, and a chandelier made of plastic soda bottle parts- but fine! Bathroom looked as if it was renovated in the past year, very clean; great water pressure in shower. Air conditioner worked well. Staff were friendly and available 24/7 - great if you arrive after 10pm. Housekeeping came everyday, emptied wastebaskets, tidied the bedsheets and changed towels while I was out. I didn’t have breakfast there so can’t comment on it.

Excelente ubicación, excelente, trato y servicio por todo el personal, especialmente por el recepcionista que está por las mañanas y que sabe hablar español. Su amabilidad y su atención: excepcional, el que tenga piscina, aunque sea pequeñita, para darse un chapuzón sobre todo en verano, con el calor que hace, es un punto importante a tener en cuenta, y aunque he leído que no avisan de que no tiene ascensor y que muchos casos, como a nosotros, te mandan al segundo piso con muchos escalones, es cierto, pero también ellos te suben y te bajan las maletas. Sin duda, repetiré en este Hotel en mi próximo viaje a Florencia .

The hotel design is very traditional and beautiful. Room is very clean and very comfortable with design ! Breakfast was superb in terms of Europe standard. Staffs are super friendly and helpful during the stay and we hope we will stay at this hotel soon.