Hotel Mewah di Florence

"設施非常完善。細節非常到位，佛羅倫薩夜景盡收眼底！花園也做的很好！而且服務員每個人都非常熱情，真的很棒的入住體驗！"

"四季的整體肯定是高評價。今天我想點評一點特色的部分。第一，這裡是一家老酒店，用了不少很鮮艷的綠色、藍色做裝飾，很有品味；第二，酒店一層設定了兩家極高品質的衣服店，其中一家是LORO PIANA的提供商，頂！第三，酒店的前台服務特別突出的活躍，服務優於客房。第四，酒店裡的米其林餐廳相當有活力，據經理介紹，每月換一套新的菜單。有些菜很值得細品。第五，給房間送了小小瓶玉米🌽自己當場製作爆米花，絕對的驚喜和温暖。"

"Superb service and stylish decor, room is spacious with all the amenities you need."

"Most central location. You can go back to take a rest or toilet break after walking or shopping in Florence. Service is excellent. Only issue is that the room is small but nicely decorated."

"Staff attento e gentile Hotel nuovo pulito ed elegante Spa non accessibile se non prenotando un trattamento Bellissima palestra Lontano dal centro - bisogno muoversi in macchina o taxi Ristorante buono"

"酒店佔地大服務熱情到位，去了酒店了三家餐廳，Bistro景色好；Osteria菜好吃，主廚還送了我一道菜；品酒活動感受好。還有中世紀小村可以逛。離阿雷佐也很近。"

"The best hotel we have stayed at. Its quiet luxury in terms of service - the hotel staff at all levels are down to earth and treat everyone equally and kindly and their service does leave you wanting for anything. It was worth every dollar. Paul, their head concierge, is beyond exceptional. Provided a lot of help with day trips and recommendations that we took and loved. They even helped with a car rental that was dropped and picked up at the hotel. And Paul also came and picked us up when the taxis were on strike for a night (so kind). The rooms are immaculate and extremely clean. They are beautifully decorated and spacious. The library is a cozy place to eat breakfast and read or have a quiet moment to yourself. and the grounds are beautifully kept. We also went during their shoulder season so it was quieter - not sure what summer might be like there I hope to definitely go back there."

"Nice location, friendly stuff & helpful, they spent more than half hour exploring the area around and even arranging table for us in a good restaurant nearby the hotel  Loved the room lights behind the bed"

"⭐️⭐️⭐️⭐️⭐️ The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here."

"Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence."