Ulasan Lavande Hotel (Guangzhou Panyu wildlife world store)

Jawapan daripada Pihak Penginapan: 尊敬的賓客，感謝您的真實反饋！很高興酒店乾淨的房間、毗鄰長隆北門的優越位置能為您的出行帶來便利，也知悉房間距地鐵站較遠、周邊餐飲體驗平平的情況。我們會持續關注賓客的出行與消費體驗，竭力為大家提供更多實用出行參考，期待您的再次光臨！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您的詳細好評！很高興酒店嶄新潔凈的設施、舒適的床品、毗鄰景點的優越位置，以及周邊便利的餐飲購物條件，再加上貼心周到的服務，能為您帶來舒心的入住體驗。我們始終致力於為出遊賓客打造便捷愜意的旅居選擇，您的認可就是我們前進的最大動力，真誠期待您的再次光臨！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，感謝您的詳細反饋！非常抱歉酒店的噪音問題給您帶來了不佳的入住體驗，同時也感謝您對我們換房服務和行李寄存服務的認可。我們已將您提到的噪音問題同步至相關部門，會立即排查噪音來源並採取整改措施，全力為賓客營造更安靜舒適的居住環境。您的理解與包容是我們前進的動力，我們會持續優化服務細節，期待未來能為您帶來更舒心的入住體驗，再次感謝您的寶貴意見！

Jawapan daripada Pihak Penginapan: Dear Guest, thank you so much for your positive review! We are delighted that the hotel's spacious rooms, comfortable king-size beds, convenient location next to the zoo, and thoughtful room service made your trip so much easier. We will continue to optimize our service details and look forward to your next visit.

Jawapan daripada Pihak Penginapan: Dear Guest, thank you so much for your positive review! We are delighted that the hotel's excellent location adjacent to Chimelong, the attentive service at the front desk, and the spacious rooms provided you and your family with a comfortable stay. We also hope that the convenient transportation options will make your trip to Guangzhou easier. We will continue to refine our service details and look forward to your next visit to Guangzhou!

Jawapan daripada Pihak Penginapan: 感謝您的暖心推薦！房間潔凈、美味早餐、前台熱情服務 + 外賣直達的便捷，再加上緊鄰長隆 / 香江酒店的優越位置，能讓您如此滿意，我們太開心啦～ 我們會繼續堅守品質，為打卡長隆的住客打造省心舒心的體驗，也期待您把這份寶藏酒店分享給更多朋友，下次再來長隆歡迎再次入住，祝您事事順遂！

Jawapan daripada Pihak Penginapan: Dear Guest, we sincerely apologize that your stay was not satisfactory. We are deeply ashamed and remorseful for the issues you raised regarding soundproofing, room cleaning, breakfast, and communication. We have immediately investigated and implemented corrective measures for each issue: Regarding the soundproofing and bar noise, we have urgently contacted nearby bars to negotiate adjustments to nighttime volume. We have also installed soundproofing strips in the rooms and replaced doors and windows with better sealing. In the future, we will also offer "quiet floors" for our guests to minimize noise disturbance. Regarding the issues of uncleaned rooms, missing amenities, and unreachable front desk phone, we have conducted training for all housekeeping and front desk staff, strictly implemented the "daily cleaning" system, assigned dedicated personnel to regularly check the replenishment of room amenities, and inspected all communication equipment to ensure 24-hour availability and prevent similar situations from recurring. For breakfast, we have optimized the menu, adding Chinese pastries, Western light meals, and fresh fruits and vegetables to improve the quality and taste of the ingredients. We have also adjusted the serving times according to guest needs to meet different taste preferences. We sincerely apologize again for any inconvenience caused during your stay. If you would like to give us another chance to make amends, please feel free to contact us. We will reserve a quiet floor for you and provide exclusive privileges, striving to create a satisfactory stay for you. Thank you for your honest feedback; it will be a great motivation for us to improve. We wish you a pleasant stay!

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您如此詳盡的反饋，對於此次入住給您和家人帶來的糟糕體驗，我們致以最誠摯的歉意！您提到的房間衞生不達標、隔音效果差、樓下酒吧噪音干擾，以及家人被叮咬後身體不適等問題，我們已全部認真記錄。

Jawapan daripada Pihak Penginapan: 謝謝寶子的走心反饋呀！超開心步行六七分鐘到長隆、免費升級房型能讓你滿意～但夜間酒吧有點吵、充電服務沒及時幫到你，真的超抱歉！我們馬上對接酒吧協調降噪，同時給前台配齊充電設備、培訓好服務流程，下次你來絕對不會有這種小插曲啦，等你來二刷呀

Jawapan daripada Pihak Penginapan: 看到你認可酒店 “離長隆近、適合遊玩”，但也指出 “服務水平比大多數中國酒店低”，我們既感謝你的客觀反饋，也為服務沒能達到預期深感愧疚！離長隆近是我們的選址優勢，但服務上的不足確實拉低了你的體驗，這是我們必須正視並立刻改進的問題。

Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you very much for choosing our hotel and leaving valuable feedback. It is a pity that the actual situation of the hotel is different from the photos, which has brought you a psychological gap. The dirty and old problems in the lobby toilets have greatly reduced your experience. We sincerely apologize to you. We are well aware that toilet hygiene is an important part of hotel services. At present, we have arranged special personnel to carry out comprehensive and deep cleaning and maintenance of the lobby toilets. In the future, we will also strengthen the frequency of daily inspections to ensure that they are always kept clean. For the problem that the appearance of the hotel does not match the photos, we will review the promotional materials and update them in a timely manner to ensure that the display content truly reflects the actual appearance of the hotel. I am very glad that the hotel's superior location near shopping malls and restaurants has been recognized by you, which really brings many conveniences to the lives of guests. We will work hard to improve the shortcomings, while maintaining the location advantage, improve the hardware facilities and service level, and look forward to providing you with a better and more in line with your expectations of the stay experience next time, so that you have a satisfactory stay experience. Thank you again for your frankness and look forward to your visit again!

Jawapan daripada Pihak Penginapan: 親愛的客人，首先，非常感謝您的寶貴反饋，您的意見對我們來説非常重要。我們真的很抱歉聽到您在房間清潔和自然光照方面遇到了不便，這絕對不是我們期望的服務體驗。關於房間清潔的問題，我們深感抱歉。這完全是我們酒店管理上的疏忽。我們瞭解到您在商務旅行中需要保持良好的休息環境，而我們的服務未能滿足這一基本需求，對此我們深感歉意。至於房間窗户的問題，我們同樣感到非常抱歉。我們確實應該提供有窗户的房間，以便客人能夠享受到自然光。我們已經對預訂系統進行了調整，確保所有預訂的客人都能選擇到有窗户的房間。為了彌補這次的不便，我們已經對房間清潔流程進行了全面檢查和改進，現在我們的清潔團隊會確保每天更換床單，並且會特別注意房間內的自然光照問題。至於早餐，我們確實需要改進我們的早餐選擇。我們會增加更多種類的食物，以滿足不同客人的口味需求。再次感謝您的耐心和理解。我們非常重視您的體驗，並已經採取了具體措施來確保類似的問題不再發生。希望您能給我們一個機會，再次體驗我們酒店的服務。期待您的再次光臨，我們將竭誠為您服務。

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your recognition of our hotel reception service. We apologize for any noise problems you may have experienced during your stay. We will consult with the bar as soon as possible to put in place better soundproofing measures to ensure a quieter stay for future guests. At the same time, we will also check the tightness of the room Windows and carry out necessary repairs and improvements. Thank you again for your feedback and understanding, and we look forward to your next visit to give us a chance to provide you with a better experience.

Jawapan daripada Pihak Penginapan: Dear guest,Thank you very much for taking the precious time to write such a thoughtful review for us! We are sincerely delighted to know that the location of our hotel has brought convenience to your trip and that you are satisfied with the check-in and check-out processes. Regarding the issue of some facilities you mentioned, we have taken note of it and will arrange for improvement and perfection as soon as possible, striving to provide a better accommodation experience for every guest in the future. We are very glad that the Chinese breakfast suits your taste. We also look forward to becoming your top choice of accommodation again when you visit the safari park or travel around the area next time, creating a more perfect accommodation memory for you!