Hotel Guilin dengan Bar

My stay at this hotel was truly exceptional, thanks to the incredible staff. From the moment I arrived, I was treated with care. I was pleasantly giving a room upgrade, and the staff went above and beyond to ensure my comfort throughout my stay. They even added me on ”WeChat” to stay in touch and check in regularly. The staff's dedication to service didn't stop there. They generously offered me a late check-out and assisted with storing my luggage. When I found myself running late for my train from Guilin to Guangzhou as I was coming from Yangshuo, they went the extra mile, delivering my luggage to the station and staying with me until they were certain everything was in order. This truly showcased their exceptional customer service and commitment to making my trip stress-free. The breakfast was delicious, and the room was impeccably clean and well-appointed. All amenities were top-notch, further contributing to the overall positive experience. Thank you to the entire team for making my trip to Guilin so memorable. I highly recommend this hotel to anyone visiting the area.

Tanya meja depan mengapa rating anda sangat rendah? Meja penyambut tetamu tidak boleh menjawab; Saya meminjam kabel pengecasan dari meja penyambut tetamu, dan meja depan berkata deposit sebanyak 50 diperlukan; lobi di tingkat satu bercahaya malap, penghawa dingin tidak dihidupkan, dan tidak ada suasana gembira; biliknya lebih kecil sedikit, dan kemudahan lain tersedia; bilik mandi berbau saya memeriksanya, tetapi hanya longkang lantai tidak ditutup; sarapan pagi bukanlah telur goreng, ia sangat mudah;Saya terlupa makanan di dalam peti sejuk, dan tiada panggilan telefon untuk menghubungi kami... Terdapat begitu banyak perkara, semuanya mengenai butiran. Ia boleh dilakukan dengan baik selepas pembedahan. Adalah disyorkan untuk menaikkan harga sewajarnya semasa Festival Musim Bunga dan membelanjakan wang untuk butiran dan perkhidmatan agar tidak mengecewakan jenama Hampton by Hilton.

Nice classic decor room. Not located in the hot spot, but taxi is easily accessible. Toiletries can be improved to align with the nice classic room decor. Wall mount toiletries may be considered for environmental friendly. I was surprised when our laundry could only be delivered after payment. Initial deposit at time of check-in may also be considered to avoid such incidentals. Overall, the service is good and staff is courteous.

Ladies at the front desk were very nice and helpful. Hotel was ok. AC and water pressure in room were excellent. Only thing I didn’t like was that the guest next to us was smoking with his room door open.

Wow. We are traveling around China and this hotel had to be one of the best so far. The location is amazing. It’s steps from the river and minutes to must see destinations. The hotel rooms were so beautiful we had a hard time deciding to leave our hotel or just look at sights from our window. The service was also top notch, we were shown to our room and was given a well versed set of destinations for our day. The restaurant at the top of the hotel also happens to be one of the best in the area. They even have a free photography session for you but you have to rsvp in advance which we missed but hope you see this review and book with them a day in advance!! Def stay here!

Penginapan ini terletak di kawasan vila, agak tenang, dan hiasannya sangat artistik. Katil adalah katil 1.8 meter + katil dua tingkat, semuanya diperbuat daripada kayu padu, dan katil dua tingkat ialah 1.5 meter + 1 meter. Kanak-kanak gembira apabila melihatnya dan berseronok. Peralatan mandian dikonfigurasikan untuk 4 orang, sesuai untuk keluarga. Bekalan juga sangat bersih dan kemas. Kedua-dua bilik mempunyai pintu dan balkoni yang berasingan. Pakaian boleh dijemur. Sudah tentu, mereka hanya boleh digantung di pagar balkoni. Pemilik dan keluarganya sangat mesra dan mesra. Secara keseluruhan ia sangat baik. Mengenai tempat letak kereta, ia diletakkan di kawasan lapang bersebelahan dengan penginapan. Lokasinya agak kecil. Jika anda meletakkan beberapa kereta dan memberhentikan kereta tanpa mengambil kira orang lain, ruang yang tinggal hanya boleh diletakkan dan turun dari kereta melalui skylight. Terpulang pada nasib jika tiada tempat meletak kenderaan lewat. Semasa saya menginap, kereta itu diletakkan di ruang awam di sebelah kiri rumah penginapan, bertentangan dengan pintu rumah di belakang rumah penginapan, dan terdapat tong sampah di tempat letak kereta. Saya tidak tahu apa yang keluarga fikirkan. Saya mengalihkan tong sampah ke tempat letak kereta. Keluarga itu berpaling dan mengalihkan tong sampah untuk menghalang kereta saya. Apabila saya mengambil kereta pada keesokan harinya, terdapat seorang wanita tua yang muram di rumah itu. Memandang saya, sangat bimbang bahawa dia akan memberikan anda segala-galanya. Lokasi agak jauh. Ia mungkin mengambil masa 20 minit untuk berjalan kaki ke daerah perniagaan berdekatan. Ia kira-kira 15 yuan dengan teksi dari kawasan pusat bandar (sekitar Jambatan Jiefang). Ia sesuai untuk pelancong yang sukakan ketenangan dan tidak peka dengan jarak trafik. Secara keseluruhan, ia masih sangat baik.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

The hotel is set at the most gorgeous location, views of the mountains, many restaurants nearby. The host (Siau Ming) was super hospitable - he helped us with our bags to the room, had fresh iced Osmanthus sour plum tea for us at arrival and when we were back, he even packed some crossaint/biscuits for us to go. Breakfast was either bread with passion fruit jam & butter or guilin noodles (so good), served with mango and coffee. He was very attentive to our needs. The rooms are as gorgeous as depicted in their pictures. 5 star quality with a homely Chinoiserie design. Laundry was free - we just had to put our laundry in the basket in the morning and it would be ready in the evening. Appreciated in the 38C weather. The stay at Secret Courtyard made Guilin an enjoyable and memorable experience.

Hiasan hotel agak moden, sangat baru, persekitaran yang cantik, hotel ini mudah untuk perjalanan, bilik bersih dan kemas, sarapan pagi yang kaya dengan pelbagai, kakitangan kaunter penerimaan tetamu No. 19 dan No. 5 adalah. bersemangat, bertimbang rasa, dan sangat disyorkan!

A pleasant stay overall - The staffs are friendly and helpful. You can even notice that they are very attentive to their guest. It is great that this hotel does not allow smoking inside their facility (allowed outdoors only). Their gym is embarrassing but other than that, everything else seems nice. One thing that I am very disappointed about is that the photos of the Cozy Room (King Bed) has a river view. However, we did not have that. We had a full view of the buildings and streets instead.