Pengguna Tetamu
28 Januari 2025
Dear Team, I hope this message finds you well. I would like to bring to your attention an experience I had during my recent visit. I had intended to meet with the executive chef; however, he was unavailable. Chef Dayal assisted me with my meal, but I unfortunately found a hair in my food. While I did inform the staff about this issue, I would appreciate it if this matter could remain confidential and not be communicated to other people. Additionally, when I inquired about the bill, I was informed that it had been taken care of this time, and that I could settle it on my next visit. However, when I requested my dessert, I was asked for my card to process a charge, despite being promised a 20% discount. This inconsistency is concerning, as it raises questions about the reliability of the commitments made to members. I find this situation unacceptable and will be advising my acquaintances to not consider visiting your establishment. I sincerely hope that your team will take this feedback into account to enhance the overall experience for future patrons. Thank you for your attention to this matter.
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