Hotel Tbilisi dengan Gim

I was really impressed with this hotel in every respect. The location provides easy access to Old Town, staff were friendly and professional, breakfast was good, and the bar on the 6th floor was a welcome addition. Will definitely stay here again.

Отель хороший, новый. Обслуживание очень хорошее. В номере убирают ежедневно, меняют все принадлежности. Особенно можно отметить ресторан при отеле. Не понравились завтраки. Очень скудный выбор, мало фруктов.

Hotel looks good as new one . Positive points: room was very convenient with 2 toilets and separate rooms , was very practical for us with small baby. View from window on photo, very nice. Back yard very beautiful landscape. Breakfast was simple , but enough for us. Stuff mostly speaking English. Negative points: In The room was small black ants on sofa and in one toilet room. In bath room don't work dispenser with shower gel. After I ask to fix this problem , stuff didn't anything . They don't have concierge service . We arrived with baby and 4 pcs baggage and nobody even try to help us. I think we don't will stay again this hotel.

Advantages: - size and cleanliness of the room, amenities: there was a lot of space, cleaning came everyday, the vault could contain a big laptop - view from the room: our windows were oriented to the east so we didn’t see the city center. However, we could see the hills, the river with HPP on it and the wedding palace, and this view was very pretty. The view from the room (13th floor) and from the restaurant (3rd floor) is attached. - lack of noise from construction sites nearby and the busy road — with closed windows you can’t hear a thing from the outside Disadvantages: - the dining restaurant: on the first day of our stay we decided to have dinner at the hotel restaurant (it wasn’t included into our booking). It turned out that we were the only people at the empty restaurant. While the food was satisfactory, the waiter told us that their check printing machine is broken, so he gave us a random number as an amount that we should pay. We paid it, but when we tried to calculate the amount by ourselves at home (including the service fee from the menu), we came to the conclusion that he added around 20 GEL to the real amount. - the breakfast buffet: the choice was very limited. The only dish with meat was sausage. Other than that, the breakfast was fine. Notes: - before booking we asked the restaurant about dining policy and learned the following: if dinner is included in your stay, it means that you can every day order dishes from the fixed menu for a fixed amount of money (around 70 GEL, which is enough for a meal without alcoholic drinks). - the location is not central, but it is not bad, because the metro station is close. However, if you intend to cross the bridge over the river, please take into account that crossing the road to the bridge would take around 5 mins, because it is a busy road junction. Overall, it was a pleasant stay, but I can’t recommend either booking the dinner for your stay in advance or visiting the restaurant for dinner by yourself.

Perfect stay at Tbilisi. The hotel is around 10min by foot from the city center but the walk through old and narrow streets is already quite nice. The staff at the front desk was super helpful, the room always clean. Amenities fully sufficient, comfy bed and nice bathroom. Not too big but high quality with some nice details. Breakfast on the rooftop restaurant - can sit outside and it’s a la carte - you can choose two dishes which will freshly be prepared for you. Really delicious. My highlight was the gym - probably the best I’ve had along all 4 star hotels I stayed - including 24h opening service.

The hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey. However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie). Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it.

I am happy with my stay at the Ramada. I really liked the hammam and the steam room, it was really relaxing. The room is clean, there are slippers, bath accessories, tea, coffee, water. It was warm in January. The bed is large and quite soft. The staff is polite, especially thanks to Saba S. at the hotel's reception, who helped solve the problem. The jacuzzi is small but cozy and relaxing, there is an indoor pool working in winter, a gym. The location allows to go to the city center by feet, getting to know the city, but also there was no any problems to go to metro station nearby and take a taxi. I would come back here again.

В проживании были и плюсы и минусы. Плюсы: Красивый интерьер Чисто и хорошо убирались каждый день Есть все необходимые принадлежности: тапочки, халаты, шампуни, щетки и т.д. Просторный номер Много вешалок и шкафов для вещей Отличный бассейн, сауна, тренажерный зал с большим выбором тренажеров и оборудования В номере климат контроль Минусы: Далеко от всех достопримечательностей, на горе Вид из окна был на помойку Перед отелем стройка, поэтому красивого вида нет нигде Во второй день не поставили воду в номер, а персонал сказал пить из-под крана. Но на следующий день они исправились Телефон в номере не работает (кнопка вызова ресепшен), приходилось ходить на ресепшен по любым вопросам Мало кто из персонала говорит на русском, но и на английском они видимо плохо понимают, так как несколько раз давали ложную информацию. В целом отель норм, если вы на машине, и если снимать за те деньги, что я снимала (~100$ в сутки за номер с двумя спальнями).

The breakfasts were absolutely delicious, and the view was stunning. Check-in was quick and efficient. The location was very convenient, with both a metro station and a bus stop nearby. The hotel was clean and beautifully maintained, and the housekeeper was a very kind and pleasant woman. It was a pity that the ceiling LED lighting wasn’t working properly. I was also disappointed that a party was held in the restaurant at night. We were even invited, but we were too tired to attend, and nighttime is usually meant for sleeping. Unfortunately, the party continued until around 4–5 a.m., making it impossible to get a good night’s sleep.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.