Hotel Tbilisi dengan Spa

Bioli Resort is honestly one of the most beautiful, peaceful, and luxurious places I have ever stayed at. Everything about this place exceeded my expectations, and I can confidently say that it will be my first choice every time I visit Georgia. The atmosphere is incredibly relaxing, the views are breathtaking, and the cottages are beautiful, comfortable, and very well equipped. Every little detail feels thoughtfully designed, from the appliances and facilities to the overall eco-friendly concept of the resort. The staff are absolutely wonderful — always welcoming, smiling, kind, and helpful. The food is delicious, and I especially loved the connection with nature throughout the property. They even have friendly animals, including llamas and beautiful birds, which makes the whole experience feel even more unique and special. It’s the perfect combination of luxury, comfort, nature, and tranquility. I genuinely cannot think of a single thing I didn’t like. Definitely one of the best resorts I’ve ever experienced, and a place I will keep coming back to whenever I’m in Georgia. 100/10. Absolutely exceptional. 🤍

Overall, my impression of the stay was mixed. The hotel appears insufficiently thought out in terms of comfort, although there are some positive aspects. There are no shelves in the shower for basic toiletries, and the bathroom lacks drawers and shelves for storing personal items. There is also no makeup mirror. The beds are movable, the safe is not fixed to the wall, and there is no soft headboard. The hair dryer is weak, and the desk is very small. There is no smart lighting system or automatic air-conditioning mode. The bathroom floor is cold, and the mirror is positioned opposite the bed, which I personally found uncomfortable. My request for drinking water was fulfilled only after 45 minutes. There are no service labels on the in-room telephone. It is unclear how a hotel with a five-star rating can operate without a gym. The advertised SPA, in reality, is a jacuzzi for 6–8 people with unusual lighting. The staff generally appeared unfriendly, especially in the restaurant. Beverages are not offered during breakfast; guests must approach the bar themselves to order coffee. Cocoa is available for an additional fee of 15 GEL. Breakfasts are generally good; however, the chef uses onions quite extensively, including in salads and other dishes, which may not suit all guests. On the positive side, I received a room upgrade due to the unavailability of the booked room category, as well as a pleasant birthday greeting from the hotel. The hotel may be suitable for short stays without high expectations; however, improvements in service and room facilities would significantly enhance the level of comfort.

地段很好哈，周邊也很好逛。房間很大，也很安靜。價格也合適，前台比較有愛，會慢慢説英語，感受到很關懷客人的。比其他酒店冷漠的前台，嘰裏咕嚕一頓含糊不清，好了一百倍呢。而且前台是絕世大美女。 我在格魯吉亞住的四家酒店中，房間最好。地段不錯的，服務是最好的。

Great hotel and helpful staff. I had spent 30 minutes at reception before coming to my room, sorting out the next day’s trip, with the staff who was especially helpful. After that, I came upstairs, changed clothes, and was finally ready to rest. Shortly after, I was asked to come back down just to pay for and collect my laundry (express service to which I had to call and followup for). I was extremely tired and not feeling well, so I asked 3–4 times if they could make an exception and bring it upstairs. They refused, saying it’s hotel policy that all payments must be made at reception, a ridiculous policy for a hotel of this standard. Ironically, the same night we ordered food to the room, and they brought a card machine upstairs and took payment on the spot. I had actually planned to rebook this hotel but I decided against it solely because of this inconvenient and inconsistent policy.

We stayed at this hotel for one night. The main upside was the breakfast which was included in our room rate and decent overall. Our room however was visibly old. The mattress was not great and the blanket was nothing more than a thin bedsheet.

Понравилось всё! Роскошный завтрак, в номерах чисто, вода, еда очень вкусно! Персонал доброжелательный, напротив отеля отличный новый парк! Профессиональный бассейн и детский бассейн с джакузи!😁 При поездке в Тбилиси-однозначно будем выбирать этот отель

В целом отель не плохой, но номера пожуставшие. Отзывчивый персонал помогали в любых вопросах.единственное в соседнем номере шел ремонт и до 11:00 прям сыпалась побелка на белье.

That's was amazing experience, my room was really nice, the view was incredible!

I am happy with my stay at the Ramada. I really liked the hammam and the steam room, it was really relaxing. The room is clean, there are slippers, bath accessories, tea, coffee, water. It was warm in January. The bed is large and quite soft. The staff is polite, especially thanks to Saba S. at the hotel's reception, who helped solve the problem. The jacuzzi is small but cozy and relaxing, there is an indoor pool working in winter, a gym. The location allows to go to the city center by feet, getting to know the city, but also there was no any problems to go to metro station nearby and take a taxi. I would come back here again.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.