Hotel berhampiran Bai Chay Commercial Center, Ha Long

Mình có nghỉ tại khách sạn để trải nghiệm dịch vụ 4 sao nhưng mình thấy chưa phù hợp với chữ 4 sao. Hành lang khách sạn không bật điều hòa rất nóng và bí, thang máy bé nóng và bí. Mình hi vọng ở khách sạn 4 sao để buffet sẽ có nhiều lựa chọn hơn nhưng mình cảm thấy rất buồn khi đồ ăn ít lựa chọn, đồ nguội và không ngon

In contrary to a lot of the 1-2 star comments, the hotel was build in 2023 but it does feel a bit old and amenities it feels more like a 3 star rather than 5, BUT considering the price, our stay was quite pleasant, the room was clean with great view, I especially applaud the service staff at the front desk, they speaks both basic Chinese and English which made the communication much easier, gave us recommendations for food near by and if you wish to book cruise , they have their own contact as well, but my advice will be still doing your own research and go with your own preferred choice. The check out time is 11am instead of 12 stated on trips, but we had to check out a bit late at 11.30qm, the front desk did not made any fuss about that, everything was good and smooth. For the price you are paying, the room and service is up to the price point’s expectation personally.

The hotel is brand new and very clean. The rooms are spacious and well appointed. The area is still under construction. This (at the moment) results in a less beautiful view/environment. But I am convinced that it will be beautiful within a year. The hotel location is quite far from the city center and shopping malls. A car or taxi is needed. Or you can get bicycles at the hotel. The employees are very friendly and helpful. Special note to Tracy, she has served us several times with very personalized service. Couldn't be better! The 3 restaurants in the hotel are highly recommended. We stayed 6 days in an apartment in this hotel.

It's a luxurious villa with a 7 star feel, but sadly with 3 star services. The place is beautiful and definitely worth staying, especially if you've a big family. However, be sure to bring everything you might need for your stay. Firstly, there is a big language barrier, then asking for small things such as extra water bottle or a mosquito repellent needs a lot of effort. If you know the language or just need a really beautiful place to stay in Halong, this is your place!

We stayed here towards the end of our trip. It was a great place to switch off and relax on the balcony, read a book, go to the gym, go for a swim in the pool etc. There are lots of kids around given it's a family friendly place. The buffet breakfast was really yummy with lots of different options (I'm gluten intolerant and there was still plenty to choose from). We paid for the buffet dinner one night which was nice however, I was expecting there to be some drinks other than water and tea/coffee on offer, you could buy drinks through the bar for an additional cost. Grounds are kept really well and the boat to and from the mainland was cool too.

Great hotel, central location, staff are very friendly and helpful, excellent customer service. Gym equipment needs updating, treadmills not working, cable machine broke, and you have to pay extra for the steam room & sauna, not much, but it is in the spa and part of a package.

Duy nhất 1 điểm cộng là ksan ở vị trí trung tâm xem được toàn cảnh pháo hoa carnaval còn lại cực ầm ĩ, giường cứng, ăn sáng thiếu đồ, checkin out đều mất cả tiếng xếp hàng, giá ngày lễ siêu cao k tương xứng với chất lượng

The hotel service is outstanding. The front desk helped us to buy diapers for our baby, and it is within walking distance from the international cruise port. The breakfast is amazing, and our room was comfortable. While there could be some improvements, the overall quality is good.

We wanted a hotel instead of usual overnight cruise for flexibility at night. Best Western Sapphire Ha Long was one of the few hotels where we could preselect ocean view room instead of it being up to chance/luck. The hotel itself was stunning! The staff so thoughtful, helpful and courteous that really elevated the experience to something very special. The hotel and rooms are very luxurious! We chose the 2 br oceanview and all rooms had amazing views, with the lounge having a balcony along with floor to ceiling windows overlooking the bay. It was so lovely relaxing. We had a drizzly day but it was still so special. The official photos are exactly what you get and are honest in their representation. The buffet breakfast is enormous in variety! Full Western and Asian selections with salads, pastries, noodles, congee, juice and muesli, hot cooked buffets just to name a few. There was plenty with no sign of running out when we were there (Dec). The breakfast room was huge and elegant. Definitely worth adding it on to your stay! We were warned by others that the location is not convenient to main centre, which was good advice, as it is about 15 mins drive over the bridge. However it is not so isolated from other things and there were many restaurants and cafes around it and the walkways along the way stunning. We were kind of just wanting to chill when no on the cruise so this was perfect for us! I would definitely recommend and hope to return one day.

We had an amazing time on the Dora cruise. The boat is beautiful and the rooms are spacious. Shower and balcony were both large for a boat. From the moment you are picked up to the moment you are dropped back, the staff make the trip effortless. We cannot thank Tom enough for his great hospitality and for taking us to Capa island on our second day. 3 days and 2 nights is much better than the 1 night option as you get a boat trip and island bike ride on the second day which is phenomenal and a highlight of the trip. The staff go above and beyond and have exceptional customer service skills. Thank you to Dora cruise for making our visit to Halong Bay an unforgettable experience.