Hotel Butik Hangzhou

Lovely stay, as always, for the Citigo chain. Hotel location is close to Kerry Center and a short drive from West Lake. Staff is friendly and accomodating. Our room was located very close to the street and there was a lot of traffic noise. We were able to use the ear outside provided. Our room did not have the black out curtins that some Citigo locations have. But otherwise, the room layout was nice and the hotel was just as expected. We always choose to stay with Citigo, regardless of what city in China we visit!

Saya menginap di hotel ini selama 3 malam. Saya menempah bilik 2 katil berkembar dan walaupun reka bentuk biliknya cantik tetapi ada bau yang sangat menjijikkan. Kami bercakap dengan kaunter penyambut tetamu dan mereka berjanji untuk memberi kami bilik yang berbeza pada hari berikutnya tetapi ia tidak pernah berlaku. Mereka hanya menggunakan beberapa penyegar udara. Hotel ini terletak di kawasan pusat bandar yang sentiasa sesak dan sibuk. Trafik sesak tetapi hotel terletak 15-20 minit dari tempat yang ingin kami lawati Alimentari- restoran Itali Dubai - restoran Arab Tasik Barat Bar

朋友推薦的酒店，交通很方便。酒店的香薰真好聞，以前沒有，看了一下原來是頂頂有名的宋朝香薰，這次有點優雅氣質，床也很舒服，餐飲也很好👍下次繼續會再來。

Penyambut tetamu meja depan 小祝 sangat membantu dan responsif. Menghargai respons pantas mereka. Kami menginap selama 2 malam, dan malam pertama, kami perasan bahawa terdapat kesan pada bantal. Pagi keesokan harinya, kami memaklumkan kepada penyambut tetamu kerana membantu kami membenarkan tukang cuci menukar sarung bantal dan cadar juga. Yang menyedihkan, apabila kami pulang ke hotel, cadar sudah kemas tetapi hanya noda yang masih ada. Maknanya mereka tidak membantu kami menukar sarung bantal dan cadar. Kami juga perasan terdapat beberapa bau merokok di dalam tandas juga. Yang lain baik-baik saja. Terima kasih 小祝.

I had the pleasure of staying at the Wyndham Grand Plaza Royale Hangzhou recently, and my experience exceeded all expectations. Whether you are traveling for business or leisure, this hotel offers an outstanding combination of comfort, convenience, and exceptional service. Below, I’ll provide a detailed breakdown of my experience, from the check-in process to the room quality, dining options, and other facilities. 1. Location – Perfect for Exploring Hangzhou The location of the hotel is undoubtedly one of its biggest advantages. Situated just a few minutes' walk from the famous West Lake, it is incredibly convenient for those wanting to explore one of China’s most scenic attractions. The proximity to West Lake makes it easy to take early morning or evening walks along the picturesque waterfront, which I found very calming. Additionally, the hotel is close to several popular shopping streets, including Hubin Road, where you can find both luxury brands and local shops. There are also plenty of restaurants and cafés nearby, giving guests many dining options beyond the hotel itself. 2. Warm and Efficient Check-in Process From the moment I entered the hotel, I was greeted warmly by the staff. The lobby is spacious, elegant, and well-lit, giving off a luxurious yet comfortable vibe. Check-in was smooth and quick, with the front desk staff offering a welcome drink upon arrival. I appreciated their professionalism—they spoke fluent English and were well-prepared to answer all my questions about nearby attractions and transportation options. One thing that stood out was their attentiveness; they noticed I had traveled a long way and offered to expedite my check-in, which was a thoughtful touch. 3. Spacious and Well-Appointed Rooms The room I stayed in was a deluxe double with a partial view of West Lake. It was spacious, beautifully decorated, and had all the modern amenities I needed for a comfortable stay. The bed was incredibly comfortable, with plush pillows and high-quality linens that made it hard to get up in the morning! The room also had a large flat-screen TV, a work desk, and a cozy seating area by the window. The view from my room, although not directly facing the lake, still offered a lovely glimpse of the surrounding cityscape and greenery. One feature I particularly appreciated was the bathroom, which was clean, modern, and well-equipped with both a bathtub and a rainfall shower. The hotel provided premium toiletries and fluffy towels, which added a touch of luxury to the experience. The housekeeping service was impeccable—my room was always spotless, and they replenished water bottles and amenities daily without me needing to ask. 4. Dining – A Great Variety of Options The dining experience at the Wyndham Grand Plaza Royale Hangzhou was truly impressive. The hotel’s main restaurant offers a large breakfast buffet that caters to both Western and Chinese tastes. I enjoyed starting my day with a wide selection of fresh fruits, pastries, eggs, and Chinese dim sum. They also had made-to-order noodle and omelet stations, which was a great touch. The food quality was excellent, and the service during breakfast was attentive, with staff regularly refilling coffee and tea without being asked. In addition to the breakfast buffet, the hotel offers several dining options throughout the day. I dined at their Chinese restaurant one evening, which specializes in Hangzhou cuisine. The dishes were authentic and flavorful—definitely a highlight of my trip. I recommend trying the local specialty, Dongpo Pork, which was cooked to perfection. Room service was also available 24/7, and I tried it once when I returned late from sightseeing. The food was delivered promptly, and the quality was on par with the restaurant meals.

Easy stroll to West lake, Wulin night market, Yintai shopping mall and many great restaurants nearby. We stayed three nights in one lake view suite and one city view room. The view from the lake view suite is fantastic! The attached sunset picture was actually taken in the room! I want to call out for Yajun and Huapin from the service team who are super friendly and gave us some great tips for Hangzhou! The breakfast is included with a good variety of choices. My kids especially love the Doraemon dissert which is so cute! See my attached photo too. On our last day, we even walked to the subway station at Fengqi road with several big luggages to catch a train at the railway east station. Without a local mobile number it's hard to catch a cab and cabs are usually small to fit more than one big luggage. Just notice at the intersection of Qingchun and Yan'an road you cannot turn left but to cross the pedestrian bridge with the escalator to the other side of the road first.

I would recommend this hotel because (1) the service is very great (got taken care by the staff since i stepped out of the taxi), (2) the room is very clean and great, (3) the location is great and the view is nice. Would book this hotel again next time

Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.

A marvelous experience and I was extremely impressed by the high-quality services this hotel could provide! Location must be 100 full credits, so close to the West Lake Plaza! Very satisfied with the top roof garden views.

We are actually trying to find a drawback to this hotel, but this is really difficult, as you have all the services and amenities that you would expect. English speaking staff was available (which seems to be rare these days even in 5 stars hotels) and very professional. The rooms are well decorated and spacious. The location and environment are peaceful and green, perfect if you are trying to escape the busy center of Hangzhou. The breakfast had a wide choice of good quality international and local options. If we really had to be picky, the cocktails were slow to come at the afternoon tea restaurant. That was the only potential improvement to make that we found. ;)