Savoir Resort

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

The hotel is great is a must to go if you want a place to relax in Hangzhou, a recommendation in regards of the service is that maybe waitresses don't need to be so pushy when you are ordering at the restaurant and the minibar can have a bottle of wine or some beers, aside from that the hotel is great!!

此次杭州之行，選擇這個酒店太明智了！ 服務很好，每個工作人員都很貼心，會主動幫忙拎行李，主動問好。 房間是獨棟的，很有設計感，各項設施實用又齊全。比如枕頭高度很合適，不會像很多酒店那麼高，可以一覺睡到自然醒；榻榻米的茶室很大，坐在裏面喝茶很舒適；茶室、卧房、洗手間之間都有移門分隔，晚上睡覺不會空空的沒有安全感；不會有太多沒用的抽屜櫃子，東西很好找… 酒店裡的餐廳也不錯，半自助的早餐很精緻，還能品嚐到浙江特色的小吃。 酒店環境宜人，位置絕佳，處在西溪濕地的核心區域，走幾分鐘就能到濕地植物園、蔣村集市等，吃飯、賞花都很方便。 下次來西溪，還要住這裏！

酒店風景很美，算是喧囂城市中的一處祕境，遠超預期，周邊玩樂也很近，有接駁車接送很方便。管家李雙浩服務很周到細緻，印象深刻。早餐出品也很nice，很難忘的一次體驗，也感謝全體工作人員，下次有機會肯定會再來體驗

每年都會去杭州，這家酒店是最滿意的一家了，本來衹預訂了一天立馬續住一晚，他家真的做到了寵物友好，服務也是真的方方面面很到位，幫忙提行李，酒店介紹，用餐等等，不過要提醒一下如果帶寵物有推車的話最好不要用，酒店小路比較多，有小橋、十字路等等景色非常美麗，但是推車非常不方便隨時服務員會幫忙~酒店提供的拍照也很不錯因為酒店自帶景色拍出來真的好好看，房間地暖很舒服，大最浴缸還配備了一次性罩子，考慮的很細緻。明年還是會繼續來的！

全家人住的好歡喜，貼心的服務，早餐的溫州糯米飯特別好吃，訂了兩間不同房型，每一個房間都有不同的趣緻，