Hotel berhampiran Chua Tran Quoe di Hanoi

Visiting Hanoi, hotel was nice, rooms nice staff great, good facilities. The hotel has a focus on golf (great range into the lake) but it's a shame about the golf clus for hire if guests don't have their own clubs - I know it's a really minor issue but would encourage the hotel management to at least provide more up-to-date equipment, afterall guests are paying to use the equipment. Otherwise nice Hanoi hotel, would return.

Nice and clean hotel with a lot of facilities like gym, swimming pool, shared Jacuzzi, Sauna and steam room for male and female. Me and my friend really enjoying our stay. The hotel’s location is surprisingly good, as it is close to one of the tourist attractions, surrounded by shops and fast food chains. It is also a walking distance to the famous old quarter streets. Highly recommended!

하노이 시내 주요 관광지에서 다소 멀지만, 서호를 낀 조망은 매우 좋습니다. 시설은 대체로 깔끔한 편입니다. 샤워 시 수압이 살짝 낮은 편입니다.

Receptionist in lobby had an excellent english skills. I really appreciate her help.

I stayed there two nights. The reception and breakfast staff speak absolutely no English. I had to use GoogleTranslate to communicate with them. They gave me a room with two twin beds even though I was alone. The receptionist came running, out of breath, to my room to offer me another one with a king size bed. I think they realized their mistake. The room was dirty and the pipes full of limescale. I reported it to the housekeeper who confirmed with me the deplorable state of the room. Then work throughout the hotel was underway. No one warned me at check-in. Impossible to take a nap or sleep in because of the noise of the machines and the banging of hammers on the walls. At the beginning of the afternoon, the cleaning staff were mopping the floors: no warning of the danger of slipping on the tiles. I was wearing the room slippers when I came down to go to the pool. I slipped on the wet tiles, and the employees couldn't think of anything better than to laugh and look at me without offering to help. They then continued to laugh, telling me “be careful, be careful!”. I am outraged. At the swimming pool, the lifeguard took a photo of me without my knowledge. When he saw that I had surprised him, he quickly put his phone under his thigh. Humiliating. Finally, at check-in no information regarding breakfast was given to me. I had to ask the housekeeper. First breakfast I was served two eggs, three toasts and two pieces of fruit. That's all. No juice, no condiments, no sweet offerings. I left hungry. Second breakfast was a buffet. I didn't understand the difference between the two mornings which seemed surreal for a 4 star hotel. For someone who works in hotel management, believe me, I am very disappointed with the quality of this four star. Neither the staff, nor the infrastructure, nor the room is up to par. I will never come back here, that's for sure.

Nice lake view, spacious room, balcony. 5-10 min motorbike trip away from old quarter etc. Would recommend

Our organization, Nuoy, has been staying at Hong Ngoc Cochinchine for the past 10 years with no intention of moving our group to another establishment. First, the location is absolutely perfect with the heart of old quarter only 15 minutes away by foot while also being removed from the busier tourist areas in Ha Noi. If you aren't eating breakfast outside the hotel you are missing out! Their breakfast is great but the options available are too good to pass up. Banh Cuon, Bun Oc, Pho Ga, and Cha Ca La Vong. The amenities are comfortable and appropriate for the price point that you are paying. This is not the Metropole nor does it market itself as such. The rooms are clean, the staff are courteous, and the rooms provide a private space away from the energy outside. For anyone considering this hotel, please know that the staff are committed to providing an excellent experience and many of them have been with this hotel for numerous years. It is telling that the cleaning staff are the same each year and the concierge staff rarely changes. If you have issues they will help you in a heartbeat. Our group thinks of this hotel as home during our stay and the staff are family. I hope that you are able to have an equally enjoyable experience at their hotel and a wonderful visit to Vietnam.

The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.

We checked out early morning but expected to come again in two days time. Forgotten the medicine we kept in the refrigerator. We informed it to the hotel staff through our Tour Guide expecting we will get them when arrived there in two days time. Unfortunately the hotel staff refused saying there was nothing left. We were really disappointed.

Удобное расположение, твёрдые кровати