Donglong Hotel

The hotel was mainly good for its accessibility and price. The location is very convenient. It's a pity that the staff does not speak other languages except Chinese. It is also unclear how the Wi-Fi works. I didn't like the fact that at 6 am or even earlier the noise from the cleaners began in the corridor. They did everything very noisily and did not let me sleep. The breakfast is a buffet of Chinese cuisine and without dubbing in English. Breakfast could have been made before 10 am, but it is from 7 to 9. Whoever doesn't make it in time is late.

This is the second time we're staying at this hotel. We were given two rooms located on the 2nd floor which are kinda make-shift rooms at the mezzanine floor. One of the rooms given has poor or no ventilation. Thank you to Trip. Com (Irish, Vera and Kate) who helped us resolve this issue with the hotel staff. Some staff at the counter look Over-stressed with their job and can be quite unpleasant or even rude when communicating with guests. The best part of the stay will be the scrumptious breakfast spread. We enjoyed the three day's breakfast very much. Overall, the cleanliness is tip top, too. It's located near to two subway station as well as to the airport bus stand. Harbin Museum subway station and Harbin Railway station.

Great location. Very close to a metro station and a major shopping street. My only problem is the cleanliness. The floors in my room were not clean when I checked in and only one day out of my 5 nights at the hotel did room service come and clean my room, meaning I slept with dirty sheets for a few nights. Two days after I checked in, I told the maid she can come in to clean my room in 10 minutes (so I would be outside while she was cleaning) but when I returned that night, my bed still had stains on it from the food I spilled on it the night before. I had to sleep in a dirty bed for roughly 3 nights before I got new bedsheets.

Encountered some problems on rechecking-in on return trip to Snow Town & Snow Valley. But thankfully it was amicably settled. Loved the breakfasts!

Stuff is awful. Very bad. I booked Queensize bed room. They want to give me two single bed room. In the end they change it to queensize bed room. The attitude is very rude. I asked whether they can help me to call taxi, the receptionist shouted at me. It was really bad experience. Other than that location cleanness was ok.

In General this was a good hotel. And some of the staff were so helpful and friendly! But what wasn’t clear for us, is that it’s a hotel where people are allowed to smoke everywhere, also in the bathroom for example. There is apparently a non smoking floor which we didn’t know when we booked. But everything else was good :)