The Capitol Hotel Sydney, an EVT hotel

Ulasan The Capitol Hotel Sydney, an EVT hotel

The Capitol Hotel Sydney, an EVT hotel

730/742 George St, Haymarket, New South Wales, 2000, AustraliaLihat Butiran Hotel
The Capitol Hotel Sydney, an EVT hotel
The Capitol Hotel Sydney, an EVT hotelThe Capitol Hotel Sydney, an EVT hotelThe Capitol Hotel Sydney, an EVT hotel
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

8.9/10
Very good
160 ulasan
Ulasan yang disahkan
Location9.4
Amenities8.4
Service9.0
Cleanliness8.7
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Susun mengikut:
All reviews(160)
Positive reviews(153)
Reviews with photos/video(40)
Easy to get around(23)
Awesome stay(16)
Small room size(12)
Friendly front desk staff(9)
Convenient for shopping(9)
Well decorated(8)
Many dining options(5)
Located downtown(5)
Negative reviews(7)
Luckytrip!
King Plus Sofa Room
Daftar masuk pada Nov 2025
Other
3 ulasan
10/10
Outstanding
Disiarkan pada 8 Dis 2025
The room was nicely decorated and the location was super convenient. Staff very friendly and helpful as well.
Jawapan daripada Pihak Penginapan: Good evening, Guest,Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the room décor, our convenient location, and the friendly service from our team. We truly appreciate your kind words and hope to welcome you back again soon.Kind regards,Thomas
Wizardgirl
King Room
Daftar masuk pada Mei 2025
Solo traveler
7 ulasan
8.0/10
Very good
Disiarkan pada 18 Jun 2025
You need to check in before you arrive. Then do another self check in on a screen while the staff watch and really uninterested or welcoming. Didn’t like the interaction didn’t feel welcome. The walls are pretty thin you hear anyone walking around and the bed was very soft sunk right in.
Jawapan daripada Pihak Penginapan: Good Evening,Thank you for your feedback.We're sorry to hear about your check-in experience and that your stay didn’t meet expectations. We appreciate your comments and will use them to improve our service and comfort for future guests. We hope to welcome you back again next time for a better experience with us.Thank you.Kind regards,Puput
Guest User
Superior Queen + Queen
Daftar masuk pada Okt 2025
Traveling with friends
4 ulasan
9.5/10
Amazing
Disiarkan pada 20 Nov 2025
big room with basic necessities. clean and comfortable bed. the location is very ideal. however can hear the tram sound because we are staying in second floor. overall very good stay, highly recommended for the perfect location.
Jawapan daripada Pihak Penginapan: Good evening,Thank you for your amazing score and kind comments.We’re glad you enjoyed the clean, comfortable room and our ideal location. We appreciate your feedback about the tram noise and will keep it in mind. We’re happy you had a very good stay and truly appreciate the recommendation. We hope to welcome you back again soon.Thank you.Kind regards, Puput
conichiwa21
Superior Queen + Queen
Daftar masuk pada Apr 2025
Family
31 ulasan
7.0/10
Disiarkan pada 19 Mei 2025
Excellent location with just a few minutes walk from light rails and Chinatown. However, this hotel's service would need a bit more improvement. The cleanliness was okay but the room was quite dusty when we got in. We didn't receive the housekeeping during the 2nd day because they said we had the DND sign on during 0900-1500. However, that was quite a news for us as we got out at around 1200 for lunch and had the housekeeping sign on then came back at around 1400 to get some stuff and we found that no housekeeper came to the room. The sign itself was a poor design as well as it would get flipped over to the other side if someone passes by fast along the corridor. Anyways, by the time we got back to the hotel in the evening, they said they can't do anything because the housekeepers are off already. One more thing to be aware of is that there's a restaurant/bar downstairs. It gets quite noisy at night (around 11pm-2am) and you could actually feel the vibrations from downstairs. If you complain about it, then they would sent down the security to ask them to keep their volume down. Alas, there was a fire that broke out in the restaurant connected to the hotel so we had to leave the hotel at 3am for safety measures.
6/7
Jawapan daripada Pihak Penginapan: Good evening, Guest,Thank you for taking the time to share your detailed feedback. We're glad to hear you appreciated the hotel's excellent location and proximity to public transport and Chinatown.However, we sincerely apologize for the issues you encountered during your stay — particularly with housekeeping, room cleanliness, and noise from the bar downstairs. We understand how frustrating it must have been to return to an unserviced room and not receive the support needed, especially after a long day. Your point about the door sign design is very helpful and will be passed on for review.We're also very sorry about the early-morning fire incident and the disruption it caused. Your safety is always our top priority, and we’re currently reviewing emergency response protocols to ensure clearer communication and guest support in such situations.We value your feedback as it helps us improve, and we hope we’ll have the opportunity to better serve you in the future.Kind regards,Thomas
Guest User
King Plus Sofa Room
Daftar masuk pada Apr 2025
Family
1 ulasan
4.5/10
Disiarkan pada 8 Jun 2025
the room was very unclean and the quilt was dirty. After I explained this problem to the front desk, the front desk did not apologize, but gave me another quilt for me to change by myself; the sheets were also dirty, and the sofa bed had a strong smell of coffee, as if someone had spilled coffee on it... This makes me very disappointed.
Jawapan daripada Pihak Penginapan: Good Evening, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Cleanliness is our top priority, and we regret that we fell short of your expectations.Your feedback will be addressed with our housekeeping team to ensure this doesn’t happen again.We truly hope to have the opportunity to welcome you back for a much better experience.Thank you.Kind regards,Puput
Guest User
King Plus Sofa Room
Daftar masuk pada Sep 2025
Family
8 ulasan
7.5/10
Disiarkan pada 6 Okt 2025
Excellence location. Friendly service. Small boutique hotel. Room size is average size .Decor is simple and a bit dark.
Jawapan daripada Pihak Penginapan: Good Evening, GuestThank you for taking the time to share your feedback. We're glad you enjoyed our excellent location, friendly service, and the charm of our boutique hotel. We also appreciate your comments regarding the room décor and cleanliness which your observations help us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you again and provide an even more comfortable stay.Thank you.Kind regards,Puput
Mai Kamonchat
King Plus Single Room
Daftar masuk pada Ogo 2025
Family
1 ulasan
9.5/10
Amazing
Disiarkan pada 25 Sep 2025
The room is in the good area. Close to the restaurant and in the heart of the city. Need to pay for the room service for cleaning. So end up 3 days without cleaning including changing the bin.
Guest User
Deluxe King Room
Daftar masuk pada Dis 2024
Couple
3 ulasan
10/10
Outstanding
Disiarkan pada 25 Mac 2025
Great location walkable to chinatown and T tram station. Plenty of eateries around and 7-11 is just down the street. Hotel is clean and well maintained. Hotel key card is needed to get in the hotel for extra security. The room itself is not big but sufficient. There're only 2 handing thingies on the wall to hang pretty much nothing against the wall, so be prepared to live out of the suitcas, literally. The bathroom is of good size and very good shower pressure.
Jawapan daripada Pihak Penginapan: Good Evening. Thank you for your detailed review! We're glad you enjoyed our great location, cleanliness, and security features. We appreciate your feedback on storage space and will take it into consideration. Happy to hear you liked the bathroom and shower pressure! Hope to welcome you back soon. Kind regards,Puput
Guest User
King Room
Daftar masuk pada Jun 2025
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 2 Ogo 2025
We were pleasantly surprised when we arrived. The check in process was easy and the reception staff were friendly and very helpful. When we arrived at our room we found it to be inviting and it had a cosy, homely feel. The convenience of being so close to the Capitol theatre made this the perfect venue for us! Reception staff were happy to recommend local restaurants and we were offered pre show refreshments from the Capitol kitchen. Even when it was time to leave, check out was at 11am so there was no rush in the morning. The check out procedure was so simple and the whole stay left us with a feeling of happiness. We will most definitely rebook when we attend the next show at the Capitol Theatre.
Jawapan daripada Pihak Penginapan: Good Evening,Thank you so much for your kind words!We're delighted to hear you enjoyed your stay and found our location, staff, and service helpful and convenient. It’s wonderful to know you felt at home and had a relaxing experience. We look forward to welcoming you back for your next visit to the Capitol Theatre!Thank you.Kind regards,Puput
Guest User
King Room
Daftar masuk pada Mei 2025
Family
1 ulasan
8.5/10
Very good
Disiarkan pada 12 Jun 2025
the location is excellent as it’s near china town. also it’s at the intersection point of 2 light rail tracks!
Jawapan daripada Pihak Penginapan: Good evening, You're welcome! If you'd like, I can help you craft more responses like that or adjust the tone—just let me know what you need!Kind regards,Thomas
Guest User
Queen Room
Daftar masuk pada Apr 2025
Couple
14 ulasan
9.0/10
Great
Disiarkan pada 1 Jun 2025
Very good location, the light rail station just 50m away. Basic breakfast. The only complaint is the blanket? has stain.
Jawapan daripada Pihak Penginapan: Good Evening,Thank you for your kind feedback. We're glad you liked the location and convenience. We’re sorry about the blanket issue and will make sure to improve our housekeeping. We hope to see you again soon.Kind regards,Puput
Guest User
King Room
Daftar masuk pada Okt 2024
Couple
2 ulasan
7.0/10
Disiarkan pada 19 Nov 2024
My recent 7-day stay. While the location of the hotel is fantastic and made our trip convenient, there were some concerns regarding cleanliness that I feel need to be addressed. During our stay, my husband and I noticed that the cleanliness of the room, particularly the bedding, did not meet expectations. We were uncertain if the sheets were changed during our stay hence made a request at the front desk that our bedding needs to be changed. On several occasions, after returning to our room late in the evening, we found that the sheets were still dirty, which was quite disappointing. As guests on holiday, we expected a certain level of cleanliness, particularly with something as fundamental as bed linens. Unfortunately, we were too tired to address it with the front desk at the end of long days. We ended up sleeping on just one side of the bed. I believe that with a little more attention to detail in housekeeping, this could be an area for significant improvement. Cleanliness is one of the most basic expectations when staying at a hotel, and I hope this feedback helps ensure future guests do not encounter similar issues.
Jawapan daripada Pihak Penginapan: Good evening, Alicia,Thank you for sharing your detailed feedback. While we’re glad you found our location convenient, we sincerely apologize for the concerns regarding cleanliness during your stay. This does not reflect the high standards we aim to uphold, and we deeply regret the inconvenience caused to you and your husband.Your comments about the bedding and housekeeping have been shared with our team to ensure immediate improvements are made. Kind regards,Thomas
Teesh_h
King Plus Sofa Room
Daftar masuk pada Okt 2024
Couple
1 ulasan
10/10
Outstanding
Disiarkan pada 2 Feb 2025
Great location with a surprising moody and dark relaxing ambience. The included breakfast was great, with a variety of pastries, hot and cold breakfast options. Better than most continental breakfasts. Immediately upon entrance you felt relaxed and the scent in the lobby was tasteful. Rooms were not to small but great for a couple, business trip of friends travelling. 
Jawapan daripada Pihak Penginapan: Dear Teesh,Thank you for your wonderful review! We're delighted you enjoyed our relaxing ambiance, delicious breakfast, and well-designed rooms. We appreciate your kind words and hope to welcome you back soon!Best regards,Leon - Duty Manager
Dzung
Queen Room
Daftar masuk pada Okt 2024
Traveling with friends
67 ulasan
9.5/10
Amazing
Disiarkan pada 30 Nov 2024
Near city center and easy to go around. Maybe will be back next time.
Jawapan daripada Pihak Penginapan: Dear Dzung,Thank you for choosing to stay with us at The Capitol Hotel Sydney and for sharing your feedback. We're delighted to hear that you found our location convenient for exploring the city.We hope you had a pleasant stay and look forward to welcoming you back on your next visit to Sydney. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.Best regards,LeonDuty Manager - The Capitol Hotel
Guest User
King Room
Daftar masuk pada Ogo 2024
Solo traveler
3 ulasan
8.5/10
Very good
Disiarkan pada 14 Nov 2024
Overall nice. Will book again if in area. Airport - train - hotel in under 45 min. Convenient to most places I needed to go. Service at front desk was great, service at breakfast was cold. Breakfast is not the greatest but acceptable.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your experience with us! We're so glad you found The Capitol Hotel Sydney convenient and enjoyed our location's easy access to the airport and local areas. It’s also wonderful to hear that our front desk team made a positive impression.We apologize, however, that your experience with our breakfast service wasn’t up to your expectations. We're taking your feedback on board to improve both the warmth of our breakfast service and the variety we offer to ensure each guest has a fantastic start to their day.We appreciate your honest feedback and look forward to welcoming you back in the future!Warm regards,Leon - Duty Manager