Song Anh 3 Hotel

i booked and paid online with Song Anh 3 hotel with window. But when i reached the hotel, i was given a room without a window, telling me all window rooms fully booked. I was surprised and upset with the lady at counter. Instead a young man at counter was kind enough to offer me to stay at Song Anh 1 hotel at another location nearby which is more expensive. However during first night there, i could not sleep soundly because the 2 pillows were hard and has a strange terrible perfume smell on them which irriated me alot. I had to use a towel to cover them. Also the kettle was dirty inside with something like noodle was sticked on its base. That leave me without any hot water to drink. At 5.30am the next day, I could hear outside my room, some women walking up and down the staircase, talking loudly along the way, children shouting and playing outside my room. I stayed on 6th floor unit 602. It was a terrible nightmare and I decided to leave this hotel the next day. It is not worth the high price to pay for.

The Location was great. The staff was also friendly. When there were bugs in the room, they got rid of them.

Suppose I booked big room but my family said room small. Perhaps photo misleading