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Kami Memadankan Harga
1 malam
Ulasan Tetamu
2.9/5
47 ulasan
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Ulasan yang disahkan
Persekitaran3.1
Kemudahan2.9
Perkhidmatan2.7
Kebersihan2.9
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Semua ulasan(47)
Ulasan positif(22)
Ulasan dengan gambar/video(8)
Lokasi yang sesuai(5)
Ulasan kurang baik(20)
Pengguna Tetamu
Bilik Deluxe
Menginap pada Dis 2023
Pasangan
1 ulasan
1.0/5
Disiarkan pada 10 Jan 2024
DO NOT BOOK THIS HOTEL!!!!!
This place is full of cockroaches, the staff is rude and unwelcoming and be careful with them as they are liars too! They won’t give your money back!!!!
We have arrived in the hotel 1:30 in the afternoon and we had to leave by 7pm because of the cockroaches.
You can’t really see them during the day but we went out for some food in the evening and when we got back to the hotel it was already dark. When we turned the lights on in the bedroom and bathroom and when we saw the amount of bugs all over the room we have immediately packed our bags.
I’ve complained the person on the reception and he said that he can either give us a refund or the best room available in the hotel. We weren’t interested in staying with them as if there’s one family of cockroaches there will be more!
He also said that they have spent over $50,000 on trying to get rid of the pests but nothing seems to be working.
When the hotel manager arrived he informed us that this hotel has not got cockroaches and this is the first time he heard this complaint. Luckily I’ve already taken photos and videos and spoke to the hotel receptionist at that point who said about it being a massive problem.
The pictures of the room is also very inaccurate, this place is run down, shower door hanging, dirty toilets and bedsheets, the room also smells horrible and you don’t really get a sea view, it’s only a tiny peak of the sea with a balcony that you can just step out to on your own as it’s so small.
After almost a week of back and forth between trip.com and the hotel we got our money back but I know not everyone is this fortunate! Make sure your read the reviews also as we didn’t do this before booking in here.
Terjemah
MOHAMMAD-SHOHEL
Bilik Deluxe
Menginap pada Mac 2023
Solo
5 ulasan
2.5/5
Disiarkan pada 1 Mei 2023
The guy at the receiption not professional. There was a day trip from the hotel but didn't inform me. Didn't inform about the breakfast timing. His face like very sad. Complained about the stranger knocked to the door midnight but no action taken. This hotel not recommended.
Terjemah
6/16
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to provide your feedback on your recent stay. We sincerely apologize for the lapses in service you experienced. We are disappointed to hear about the lack of professionalism at the reception, the oversight in informing you about the day trip and breakfast timing, and the inconvenience caused by a stranger knocking on your door.We take these concerns seriously and will address them with our team to ensure that such incidents are not repeated. Your comfort and safety are our top priorities, and we apologize for any shortcomings in meeting those expectations.We appreciate your candid feedback, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future.Best regards,
kellyy56
Menginap pada Sep 2023
Melancong bersama rakan
3 ulasan
4.2/5
Sangat Baik
Disiarkan pada 9 Jan 2024
Stayed here for a night with my friend before we headed to the resorts. The exterior of the hotel looked nice and modern, and the receptionists helped us with our luggage. Checked in was 2/3pm and we arrived early, had to come back in a while since the room wasnt ready but not a big issue. Located next to the beach, we could easily walk over to the beach and shops. One thing would be how there was no hot water and we had to shower with cold water. And had also encountered a small cockroach... But overall the room was spacious, could easily have our luggage lying openly and still had space to walk around, and had an outdoor balcony (but shared with your neighbor, so will be awkward if you happen to see your neighbor outside when you open your curtains).
Terjemah
Pengguna Tetamu
Menginap pada Jul 2023
Pasangan
3 ulasan
4.5/5
Hebat
Disiarkan pada 8 Sep 2023
Good location with nearby walking distance bus stop from airport bus
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our location convenient, especially with a nearby bus stop for easy access to the airport. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Best regards,
Pengguna Tanpa Nama
Menginap pada Sep 2022
Pasangan
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 30 Okt 2022
Overall it was a great stay at three inn. Receptionists are very helpful. The only thing is we can’t go out after 12PM. Breakfast was included. The best way to book the room is trough Trip.com since you get discounts.
Terjemah
jc
Bilik Business Deluxe
Menginap pada Ogo 2024
Bisnes
16 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Okt 2024
Overall good
Terjemah
Madam Park
Bilik Business Deluxe
Menginap pada Nov 2022
Pasangan
5 ulasan
3.5/5
Disiarkan pada 23 Dis 2022
Hotel is good location as not far from the beach and restaurants. But if there is raining, cannot sleep as the sound very loudly.
Terjemah
Pengguna Tetamu
Bilik Business Deluxe
Menginap pada Sep 2022
Solo
5 ulasan
4.2/5
Sangat Baik
Disiarkan pada 20 Okt 2022
The room was good and the bed quiet comfy. Only the breakfast didn't had choices. And only the same every day. Fried egg and toast with Butter & Marmelade, 3 slices of Apple and 2 pieces of Orange with Orange Juice and Coffee/tea.
Terjemah
Pengguna Tanpa Nama
Bilik Business Deluxe
Menginap pada Okt 2022
Keluarga
3 ulasan
3.7/5
Disiarkan pada 8 Nov 2022
That would be great if staffs are more friendly, hotel is good with comfortable bed 🛌
La pire expérience de ma vie,les chambres de cet hôtel sont pleins de cafards !
Nous avons choisis cet hôtel pour passer la nuit car nous avions notre vol retour le Lendemain matin, après avoir récupérer les clés de la chambre nous avons déposé nos bagages et ensuite nous sommes partis manger, à notre retour 1h après le checkin, nous avons trouver plus de 20 cafards partout dans la chambre( sur le lit sur les oreillers et même au dessus de nos valises 🤮). Nous sommes descendus voir l’accueil ils nous ont proposé de changer de chambre et même sujet, dès l’ouverture de la porte nous avons vu des cafards courir parterre et se sont cachés sous le lit. Quand nous avons demandé à avoir une chambre propre sans cafards ils nous ont tout simplement dit “On ne pas vous garantir une chambre sans cafards”.
Du coup j’ai appelé Trip.com pour qu’il règle le sujet mais l’hôtel a refusé d’annuler ma réservation sous prétexte que j’avais dépassé 6h alors qu’il n’était passé meme pas 2h après le checkin et du coup j’ai du payer un autre hôtel pour passer la nuit à 90€.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you encountered during your stay at our hotel. We take guest feedback seriously and are genuinely sorry that we fell short of your expectations.We understand the presence of cockroaches is unacceptable, and we deeply regret the discomfort you experienced. We have investigated the matter and are taking immediate steps to address the pest issue and ensure a thorough cleaning of affected areas.Regarding your request for a refund, we regret any miscommunication that may have occurred. Our policy is to provide the best possible service to our guests, and we apologize if this was not conveyed appropriately. We strive to address concerns promptly and will be reviewing our procedures to prevent similar situations in the future.We value your feedback, and we appreciate your understanding as we work to improve our services. If there's anything further we can do to make amends, please don't hesitate to reach out to our customer service team directly.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your thoughts on your recent stay with us. We're pleased to hear that you enjoyed the scenic location and well-equipped room.We regret any confusion regarding the additional fees for activities, and we apologize for any inconvenience caused. We understand the importance of clear communication, and we will ensure that our staff is better trained to provide accurate information to avoid such misunderstandings in the future.Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide an improved experience.Best regards,