Pengguna Tetamu
16 Februari 2025
We booked a premium room expecting a comfortable stay, but it was far from it. The washroom was cleaned only once during our 3-day stay, and the toilet seat was never properly cleaned. Hygiene was almost nonexistent. The room had poor lighting, making it feel dark and unwelcoming.
The receptionist was shockingly rude and unprofessional, even making inappropriate remarks about my husband, which made us extremely uncomfortable. The breakfast was another huge disappointment—we were served the same stale food for all three days with no variety at all.
To make things worse, many of the amenities listed at the time of booking were missing! There was no iron, no refrigerator, and the indoor games area mentioned in the listing simply didn’t exist. It felt like we were misled about the facilities.
This hotel lacks hospitality, cleanliness, and honesty. A complete waste of money—absolutely NOT recommended!
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