Cari Hotel dengan Kolam Infiniti di Krabi

"Wow, What can I say Hotel was lovely and clean, staff lovely and friendly couldn’t do enough for you. Food was exceptional, especially the variety of breakfast choices. Location was perfect, rite on the ***** and still could not hear and noise on a night. Will definitely be returning"

"We had a very nice stay here for a week. Nice pool, staff is very helpfull (we had some requests). Mixed audience staying at the hotel. Restaurants, gyms and small shops within 5 min walking distance. Ao Nang beach itself is quite far. Getting a grab taxi is very hard. Takes atleast 15min if your are Lucky. The hotel does provide scooters which I recommend and than it is only a 5min drive to the beach and the busy tourist area. It is axtually nice to be out of the busy zone. I do recommend rooms on the pool side. The Road side is quite noisy. Id definitely stay again."

"We stayed at Mercure Ao Nang in February and had a fairly pleasant experience overall, though there are a few things worth noting. Check-in took longer than expected as the staff initially couldn’t locate our booking, so after a tiring journey that was a little frustrating. To their credit, the staff remained polite and eventually sorted it out. The hotel itself is quite nice and the surroundings are beautiful, but there is only one main pool and it tends to get crowded quite quickly, especially during peak hours. If you’re hoping for a quiet pool experience, it may not always be possible. Breakfast was decent with a reasonable spread and enough options for vegetarians, which we appreciated. Nothing overly elaborate, but sufficient to start the day comfortably. One important point — I would not really recommend this hotel for guests with mobility issues. Although the hotel does provide buggy service, getting around can still be challenging as there are many stairs and quite a few steep inclines throughout the property. Those travelling with elderly family members or anyone who struggles with walking may find it inconvenient. Overall, a decent stay with good service and facilities, but the layout of the property may not suit everyone."

"We arrived to our room being sweltering hot. In fact it was cooler outside than it was inside. I understand that with current fuel prices being so high, that they aren’t going to leave the air con all day anticipating our arrival. They offered us a pass to put into the slot so the air con wouldn’t turn off if we left the room, but with our room being at the top of the mountain. I did expect for them to bring it to our room rather than making us treck back down and up again. The room wasn’t clean… shower head was black with mould, when pointed out this was rectified. We upgraded to a room with a bath but couldn’t use it as it leaked and flooded the bathroom when using. We notified the hotel, they sent someone to fix it but no compensation was offered despite paying an extra 5,000 baht for this feature and only being able to use it once. Breakfast is like a horror show. I can only describe it as horrendous. My advice is save your money and don’t add breakfast to your room rate. Baked beans were cold, French toast was a thin slice of hoavis stuck to the bottom of the metal warmer. Yoghurt had flies in it - the only thing mildly edible was the egg station. Staff at breakfast was incredibly rude… we asked for some ice and lemon for our water, slices of lemon were thrown down at my husband, again notified reception and nothing was done. This is a Muslim hotel so no alcohol is served at the bar, not a big deal as they allow you to bring in drink from the 7/11 across the road but it’s not really advertised very well. Pool is lovely and the pool bar staff were nice, the rooms are good and shuttle service was ok. We only had a one issue of it taking half an hour to arrive. It is walkable if you’re fit - unfortunately I couldn’t walk up due to illness so had to wait out the 30 minutes. Location is good. Ao Nang beach is about 20/25 minute walk but there are free shuttles (one way) offered by the hotel when they feel like it, but Grab Taxi’s are cheap and easy to get. Ao Nang night market is brilliant and about a 15 minute taxi ride away. Would say it isn’t really worth the money is and more like a 3 star. It could be such a great hotel with improvements. A bit disappointed with it considering it was part of our honeymoon trip and feel we were let down."

"The hotel location was peaceful, they have best Italian restaurant and it’s a must try for pizza. However they don’t have lift and our room was on top floor. They only provide water once a day rest is chargeable which was disappointing. They upgraded our room as the room we booked was sold out. We had a bathtub in a balcony with over looking mountains. Overall the interiors were a bit in need of renovation. Staff was helpful throughout. Do not book breakfast with them as don’t have much options, rather you can go to some other places around."

"We had an overall enjoyable stay at Sofitel in Krabi, with a few areas that could be improved—especially given the expectations of a five-star property. The location is a clear highlight. The beach is calm and relatively private, without the usual crowd of boats, which made for a very relaxing environment. The breakfast was excellent, with a wide variety and consistently good quality. The overall decor of the lobby and restaurants was also beautifully done, creating a pleasant and refined atmosphere for both breakfast and dinner. However, service was somewhat inconsistent. Room service could be slow at times, and on a few occasions, items like trash left outside the room were not cleared promptly. There were also communication lapses—for example, we had requested assistance to coordinate with an elephant sanctuary, but the message was not properly followed through between staff members. There were also minor maintenance issues, such as a non-functioning balcony light, which we chose not to escalate but would have expected to be addressed proactively at this level. For a family room, we expected more thoughtful child-friendly design. Simple things like a stool for children to reach the sink were missing, which made basic routines unnecessarily difficult and less safe. The pool facilities were decent but not outstanding, and cleanliness could be improved. In particular, the kiddie pool had visible debris and bugs, which made it less comfortable for young children. We also found the pool safety setup confusing and somewhat concerning. There were clear warnings stating that there are no lifeguards and that parents are responsible for supervision. However, there was consistently a staff member seated by the pool under a shaded area, appearing like a lifeguard but not actively monitoring the pool. This created a misleading impression and could give families a false sense of security. During our stay, we also witnessed a situation where a child became stuck under part of the pool obstacle structure, and assistance had to be actively requested from nearby staff. While the situation was resolved, it reinforced our concern that supervision and safety measures could be more proactive. Given the number of safety warnings posted around the pool, we were surprised that no trained lifeguard was present, especially as the current setup may give families a false sense of supervision. One of the main drawbacks was the pricing structure. Many services and items felt excessively priced, including: • Food at the on-site restaurants (significantly higher than comparable options outside the resort) • Transport and excursion arrangements (e.g., speedboat pricing well above market rates) • Activity rentals, such as the Sub Blue underwater scooter (350 THB++ for 30 minutes), which felt disproportionately expensive • Additional charges for small requests, including delivery fees for food within the property These added costs created a sense of being “nickel-and-dimed,” which detracted from the overall experience. Overall, while we appreciated the beautiful location, excellent breakfast, and well-designed spaces, we felt that service consistency, family-friendliness, safety clarity, and value for money could be improved to better align with five-star expectations."

"For a hotel that charges over USD 1,000 per day, it should deliver much more. The gym is terrible. All the glass is dirty. The view is beautiful, but there is so much dirt that you can barely see outside. What are you doing with the money you charge? Invest in new gym equipment — the facilities are falling apart. The same applies to the bicycles: very old and poorly maintained. There are many 5-star hotels that charge one-third of what you charge and deliver far more. There is no proper program for children. The hotel hosts many families, yet there are no staff or monitors organizing activities for kids. The hotel clearly needs a major upgrade. I also believe the photos on the website do not accurately represent the current condition of the hotel. On the positive side, the staff are very helpful, and dinner was acceptable. That said, during the five days we stayed at the hotel, I only ate there once — because the restaurants near the hotel are excellent and cost about one-third of the price. For example, I paid 120 baht for a Corona in Phi Phi, while the same beer at the hotel cost 360 baht. That’s not just expensive — the prices inside the hotel are simply unreasonable."

"Resort unik pereka yang hebat! Wah! Senyap. Burung. Seperti dalam premium kampung Thai terpencil sebenar. Sarapan pagi adalah pelbagai dan layak. Tiada laut. Mesti pergi. Tetapi kolam itu menakjubkan Malangnya, kali ini kami bertemu satu-satunya pentadbir yang tidak begitu mesra di seluruh Thailand ((("

"Endroit à l’écart dans un endroit au calme loin de la population touristique."