Hotel dengan Wifi di Edinburgh

I stayed at Courtyard by Marriott Edinburgh from 22 February to 26 February 2026 in Room ***. Unfortunately, my experience fell significantly below the service and housekeeping standards expected of the Marriott brand. 1) 22 February 2026 (Check-in) Upon arrival, I immediately noticed several cleanliness issues with my room. The kettle was dusty and visibly dirty, the shower gel was completely empty, there were noticeable stains on the bed sheets, the shower room floor was unclean, and the shower water pressure was extremely poor. I reported these issues to the front desk on the same day. In addition, during the check-in process, the staff did not provide any information about hotel amenities, such as gym operating hours, availability of facilities like the ice machine or microwave, or other services. I only became aware of some of these facilities on my last day during check-out, which was disappointing. 2) 23 February 2026 The shampoo had run out and was not replenished during housekeeping services. I emailed the Front Office Manager regarding both the missing amenities and the ongoing low shower pressure issue. I did not receive any response. 3) 24 February 2026 The situation continued. Coffee and tea bags were not refilled, the stained bed sheets had still not been changed since Day 1 check-in, and both shampoo and conditioner were empty. I called the same Front Office Manager twice, and only shampoo was delivered. I then contacted the front desk twice more to clearly request conditioner, yet incorrect items were delivered again. As a result, the conditioner remained unreplenished for me for 3 consecutive days (22–24 February). 4) 25 February 2026 In the morning, I requested a new toothbrush through the front desk and was told housekeeping would provide one during housekeeping service. When I returned to my room after housekeeping, no toothbrush had been supplied. I later learned that when Trip.com contacted the hotel on my behalf regarding the service lapses, the Operations Manager informed them that everything had been “addressed and settled with me” which was not accurate. While individual staff members made partial attempts to assist, the repeated housekeeping lapses, lack of follow-up, and unresolved maintenance issue reflect systemic operational shortcomings rather than isolated mistakes. Throughout my entire stay (22–26 February), the shower water pressure issue remained unresolved. The hotel’s location is excellent and within walking distance of many major attractions, which helps save on public transport costs. However, good location alone does not compensate for the overall service deficiencies experienced during this stay. As a paying guest, I expected basic cleanliness, consistent replenishment of amenities, and responsive service, especially from a reputable hotel property like Marriott. Unfortunately, those expectations were not met during this stay.

The only thing that was good about this hotel was the location- the most central. Everything else was pretty bad. I have requested a room with a nice view for our special occasion but was given a room with the view of the industrial back wall. Called the manager and he came and apologised and said there were no other rooms left. The room itself was outdated, looked like a hostel rather than a hotel. We have travelled a lot but this was the worst hotel we have stayed in. Our special occasion was ruined. The room was so tiny that it was difficult to squeeze a suitcase between the bed and the wall. The TV had no internet connected. There was no mini fridge. The bathroom entry door was a squeeze. The toilet was so close to the wall that you would be pushed into a wall. No toilet brush either. For the expensive price paid they didn’t even give us a bottle of water or a biscuit. The restaurant is under refurbishment this time and they provide tea/coffee and pastries on level 3 for breakfast free. There is a limited expensive menu to order from reception to your room if you need. The luggage storage facility is limited. When checking out many people were told there was no more room for the luggage storage and those people had to go and look for the pricey luggage storage outside. We met some people also complaining about the hotel. Will never come back to this hotel again.

It's a great location as I was attending a conference at the Edinburgh Convention Center next door. Front desk is ok & quote pleasant. Breakfast @ £13 was quite good. The spread was more than adequate. However the room would not be cleaned during the stay & 2 towels were provided. There was no fridge or in-room phone to contact the front desk. There are no room amenities eg brdroom slippers or toiletries. For the room rates of ~£200 this standard is terrible.

Perkhidmatan penerimaan tetamu sangat prihatin dan membantu, tetapi restorannya sangat teruk. Peta menunjukkan ulasan terkini tentang hidangan utama, menyebutnya sebagai sangat berminyak atau dagingnya hangus, tetapi tiada siapa yang menyebut tentang sarapan pagi. Oleh itu, kami menempah makan malam di restoran sebelah di Novotel, yang lazat dan tidak terlalu mahal. Walau bagaimanapun, sarapan pagi adalah bencana. Kami tidak dapat memahami bagaimana telur hancur mereka bertukar menjadi sos, kentang gorengnya lembik dan direndam dalam minyak, dan telur goreng kelihatan bersih dan putih, tetapi sangat berminyak. Pastri yang disertakan, seperti croissant, bergerigi tetapi minyaknya bocor apabila dicubit. Cendawan goreng mempunyai bau yang sangat bersahaja. Puding hitam (sosej darah), di atas kentang goreng yang lembik dan berminyak, juga dipenuhi dengan rasa daging kambing yang kuat. Kacang panggang yang sepatutnya bebas tenusu langsung tidak ada. Alternatif tenusu yang didakwa juga langsung tiada. Sarapan pagi berharga £11 ini sangat mahal. Saya cadangkan melintas jalan ke Tesco atau Costa untuk membeli sarapan pagi. Saya harus katakan, saya hanya makan tiga gigitan sebelum saya berasa sangat berminyak dan terpaksa bergantung pada jus oren untuk membantu saya menelan. Sebaik sahaja saya selesai makan, mereka sedang menggoreng sesuatu di dapur, dan bau minyak yang menyengat hampir membuatkan saya muntah di restoran itu. Sudah tentu, saya akhirnya muntah selepas naik ke tingkat atas. Sarapan mereka sangat berminyak sehingga saya tidak dapat menelannya. Inilah sebabnya saya hanya memberikan 3 bintang kepada kemudahannya dan persekitaran serta kebersihannya hanya 4 bintang. Selain itu, sebagai tempat tidur untuk satu malam sebelum penerbangan awal pagi keesokan harinya, ia adalah hotel yang sempurna di Edinburgh.

Without doubt, this was one of our finest hotel stays in recent memory. From the moment we arrived, Novotel Edinburgh set the tone with a level of warmth and professionalism that genuinely stood out. The staff were incredibly helpful throughout and what really demonstrated this was a small but telling moment: we lost our key card during the stay, and it was replaced immediately, without any fuss or inconvenience whatsoever. It's the kind of effortless service that puts you completely at ease, and it's something you remember long after checkout. The breakfast deserves a special mention — it was simply top notch. The spread was so good that holding back was near impossible, and it's the kind of breakfast that makes you actually look forward to the morning. Freshly prepared, well-stocked, and served with care — it's one of the best hotel breakfasts we've had. The location is outstanding. Sitting just a mile from Edinburgh Castle, you're right in the heart of one of the most iconic cities in the UK. Public transport couldn't be more convenient either  buses are accessible right behind the hotel, making it incredibly easy to get around the city without needing a car at all. The one area that needs addressing is parking. The hotel's own car park is frequently full, which meant we had to use the nearby NCP instead. To the hotel's credit, they did provide a discount for the NCP - a thoughtful gesture that softened the inconvenience. However, it's worth noting for electric vehicle drivers: the EV charging at the NCP is painfully slow, so factor that into your plans if you're arriving in an electric car. A heads-up from the hotel at check-in would go a long way. Parking frustrations aside, Novotel Edinburgh is a brilliant base for exploring the city - exceptional staff, an unmissable breakfast, and a location that's hard to beat. We'd return without hesitation.

The hotel was excellent value, £104 including breakfast. I think that may be because it was a Sunday, as I have previously paid £250 for the same hotel on Friday and Saturday night. The room was spotless, the bed was very comfortable. Breakfast was great, good location near a tram stop for the centre of Edinburgh.

I rarely leave negative reviews, but I feel that other travellers should know what to expect. I stayed in a single room on the top floor and was very disappointed, especially considering the price. The room was much smaller than I had expected and felt rather cramped. I paid £136 through Trip.com, even with a discount, and I simply did not feel that the room offered value for money. The room looked tired and dated. The carpet did not look very fresh, the furniture was old-fashioned but not in a charming or historic way, and there were marks on the walls that could easily have been touched up. The bedside lamp also appeared to be damaged, as the lampshade was noticeably crooked and could not be adjusted. I would also like to mention that the room and bathroom were clean, and the bed linen was fresh and clean. I knew when I booked that the room did not include a safe or a fridge, as this was mentioned in the description. However, for a four-star hotel at this price, I still feel that a safe and at least a small fridge should be provided. The television was also very small, and overall the room felt very basic for the price and hotel rating. The bathroom itself was a reasonable size, but it was not very practical. There was no shelf above the sink for toiletries, which was inconvenient. In the shower, the large shampoo and conditioner bottles were placed on the floor of the shower, meaning I had to keep bending down to reach them. I would also like to mention that access to the upper floors involves a very steep spiral staircase. I was aware that there was no lift, but I did not expect the staircase to be so steep and difficult to climb. As I was not comfortable in the room, I asked whether it might be possible to move to a different room. Unfortunately, there were no other rooms available. I had originally planned to stay in Edinburgh for another night, but I decided to move to a different hotel instead. The location of the hotel is good and convenient for Waverley Station, and the staff were polite and friendly. However, my overall experience did not meet my expectations for a four-star hotel, especially at this price. Unfortunately, I would not choose to stay at this hotel again.

Excellent Location, but Serious Security Lapses I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience. The Highlights Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring. Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions. Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly. Room Maintenance & Tech Issues Unfortunately, the shine started to wear off once we settled into the room: Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day. Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception. Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette. A Major Security Concern The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds. Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols. Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.

The Hotel has modern decor, a nice atmosphere, and is neat and clean. The room is a bit small, but it's comfortable and ok for a short stay. It's well decorated and tidy. It's a bit far from the center, about a 20-minute walk, but it's very convenient to travel by the tram, which stops in front of the hotel, only 5 mins reach the center. There's only 1 tram in the city. If you come by train, getting off at Waverley Station, you walk to the Waverley Market, the Princess Street exit, and you can get on the tram to the hotel, getting off at the Haymarket stop, very very convenient. As I'm Thai, I met a Thai staff member at the reception, and he's very nice, friendly, and helpful. I will certainly come back to stay here if I come to Edinburgh again. Edinburgh is so beautiful, like a fairy tale.

Very very close to the Edinburgh Waverley train station! The location is really convenient, located in the heart of the city. Check in was quick, staff quite nice. Bed is comfortable, and good privacy with the curtains. However, there were hair on the bedsheet. Enough toilet and shower facilities, although some are broken, I had to take a cold water shower.