Hotel berhampiran Atarli Beach, Istanbul

I believe its a family run hotel. I am a sucker for new hotels and liked the 5 star reviews in different sites. Also,  I wanted to stay away from the touristy Sulthanamet and Karakoy areas. The good: Asian side, less than a 5 minute walk to the Kadikoy Ferry Port. Brand new ( as of 2023). Small, only 27 rooms, great bed!. Owner, Oz was very hospitable, even walked me to the port. Hotel room was spotless! Helpful staff all over the hotel. I discovered a maze of shops, restaurants, cafes, kepab eateries etc where the locals hang out, right in yhe neighbourhood behind the hotel,  I ate my best meal of the trip in this area. The not so good: The hotel is great but just lacks something - it needs more character despite the luxurious facade that was attempted, if you get a sea facing room be aware that it gets pretty noisy on the road right in front of the hotel during the weekends. Entrance of hotel lacks curb appeal, I wouldn't call it luxury,  perhaps a very well done 3 star hotel at best. It'll be interesting to see how they evolve over time.

Myself and partner stayed for 4 nights. Before arrival, I received regular emails from the hotel and they told me they would be giving us a lovely room as I informed them it was our anniversary and we are excited to visit Istanbul. We arrived at the hotel quite later than expected due to our flights getting delayed. We were shown to our room and it looked nice, but I must admit I was expecting more. But it was clean and the view outside was beautiful. We could see all the landmarks and a lovely view of the Bosphorus. We went out to explore and came back to the hotel around 10 pm. We decided to have a drink in the lobby. The lady instructed us we must pay cash for our drinks. This seemed odd, but we paid in cash. When we took our drinks and sat down within 5 minutes later a couple paid for their wine, and the same lady had the card machine to take card payment. I called her over and she seemed reluctant to acknowledge me. After my persistence, she asked how could she help me. I asked why we were forced to pay in cash and those guests had just paid with a card. She walked away and the manager came over. I told him we were guests at their hotel and what had happened. He explained the machine wasn’t working when we wanted to pay, but it is working now so if we wanted to we can now pay by card. We didn’t bother to do this as I wanted to understand the reason. It did seem they wanted cash payment in case we did a runner…also strange how the machine suddenly worked 5 minutes later. It did annoy and upset us both as we didn’t believe the explanation. When we went up to our hotel room we noticed a bad smell. We didn’t notice this earlier, but my partner described it like a perm solution (Not pleasant at all). In the morning we called reception. Housekeeping came up and they were unable to speak English. They went into the bathroom and filled up the air spray dispenser. I called reception and was baffled that this was the fix. I explained that there is clearly a more underlying issue and that masking the smell will help, but not resolve the issue. The next day reception was very helpful and they moved us to a nicer room with a better view. However, no air freshener in the bathroom so this is not consistent in all rooms. This makes me think we were deliberately given a bad room, despite their promise of a lovely room for our anniversary. There were lots of positives though. Some of the staff are very polite and helpful. (not all of them. We found some to be quite rude to us) The staff on the front desk were always so friendly and nice. The staff during breakfast were also very friendly. Although they don’t all speak English I had some difficulties determining if there was meat in a specific food item. So if you have allergies there could be a slight risk here. Something I think the hotel needs to resolve. But the food during breakfast was fantastic. So many options and the food was always varied and fresh. The hotel itself

I have stayed at dozen of hotels around the world but this is on the top of the list of best stays/experiences ever. The location is great, the room was clean, very comfortable, and the staff was amazing. Especially Mustafa Emrah, he deserves to be the best employee of the year. He went over and beyond to help make our stay enjoyable. Exceptional service! Thank you so so much! I will definitely stay here again when I come back to Istanbul. I highly recommend this hotel for anyone visiting downtown.

Definitely I will come here again for my next visit to Türkiye, it’s close to Taksim square and many foods surrounding. Can easily get taxi, buses and metro. The room is so huge, with living room and kitchen :) The room is clean and the hotel staffs are so nice, very helpful :) Thank you 🙏🏽

Начну с того, что сейчас этот отель называется DNZ TAXIM FERİDİYE HoTEL. Бронировала я пребывание на три ночи через букинг в номере делюкс. При заезде нам был выдан другой номер, не соответсвующий описанию и фото при бронировании. Вернулись к администратору с попыткой объяснить, что номер явно другой. Он долго искал наше бронирование, нашел, в итоге дал другой номер. Он был больше и по размеру походил на тот, что был на фото, но при этом не соответстовал внешне. При этом нам было сказано, что других номеров нет. В итоге, пришлось остаться в этом номере. Потом мы начали осматривать его более детально и оказались в легком шоке. Дело было то, в каком состоянии был сам номер: дверные наличники были отломаны, стены все покоцанные до основания, незакрепленная мойка, перетертый шланг для душа, кран, который держался на честном слове. Кран и вентилятор просто торчали из стены, над дверным проемом в ванной все было замазано цементом без какой-то отделки (все есть на фото). Полотенца грязные, с остатками губной помады, а также дырками. Постельное белье тоже было под вопросом. В стоимость проживания входил завтрак, который опять же оказался не таким, как на фото на букинге. Фото завтрака тоже прикреплено к отзыву. Основное там - это полбатона. На стойке регистрации работают арабы, которые по-английский знают пару слов, то есть изъясняться с ними крайне сложно. Ну, и напоследок вишенка на торте. Решили, что не выдержим тут три ночи и уедем после двух ночей. В итоге, администраторы отменили нашу бронь, когда мы выехали, и отправили на букинг информацию о том, что мы якобы не заехали. В общем, они просто обманывают людей! Я никому не рекомендую этот отель!

If there would be a Champions League for hotels, Rixos Tersane would win it. The nature of my media profession necessitates many hotel stays in many countries. Usually I cannot wait to go home. This time everything was different. Welcome? I felt as a family member, not paying guest. Design? Beautiful. Rooms? Perfect size, waterfront views, very comfortable beds, seating area, desk to work on, well above average storage space, and then the bathroom... history in the building, on the walls, there are books to read or consult about city and country. Food and beverage? Best I had in years at a hotel, from breakfast to dinner. Breakfast in particular is out of a stylish Hollywood movie. If a convention or conference is coming up - book it here. 2000 happy delegates? Easy :-) But there was something else, too: the team, their staff. How a hotel is managed reflects in staff attitude. According to my opinion and I spoke with many, this hotel must have the best possible management anywhere in the world. Thank you!

This property gave us good staying experience having all the promised amenities and well served. On the problem is many service staff do not understand English which is not something bad but still. Regarding the location of property i was but disappointed because this is very much in the outskirts of the Istanbul city, and when the city itself is a attraction and you live beyond doesn't make any sense and you have to travel 25 to 30 kilometres every day to get to your visiting spots. Otherwise they do give a five star service as they pretend to.

The hotel staff were kind and courteous from the get-go. We were delighted to receive an upgrade and were impressed by the size of the room. All facilities within the room were kept in excellent order. However, some attention to cleanliness was lapsing. We found dirty handprints on the TV and walls. This, however, was rectified with housekeeping. Breakfast was included in our package but the range and quality of food was not very good. At one point, during our stay, there was nowhere to sit, and our plates were cleared away before we had finished our food. The location is about 30 mins away from the main tourist sites, but the Mall of Istanbul is a 15-minute car journey away. This is a great mall for shopping, entertainment, and getting something to eat. There is also an outlet mall 10 mins walk away that has a supermarket, fast food restaurants and a few branded shops. Overall, I was pretty pleased with the hotel and would stay again.

Nice place near to the airport and five minutes to the main market also nice view from the rooms. Respectful and quick response staff. High recommended. The picture is the view from the room at night.

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