Hotel berhampiran UrbanPARK, Johannesburg

After multiple emails to management about issues experienced they have simply ignored me. I'm beyond disappointed and will certainly heavily discourage anybody form visiting this establishment. There are serious issues with value, particularly the most SHOCKING bed and pillows I have ever slept on, ”tired” rooms in ill repair (flooring and fake grass in particular), no backup power, most basic package of TV, banking issues upon arrival. Overpriced for what you get. Pity, it could be good - but it's like a ghost town running on fumes. No vibe, nothing happening, no feedback from management, just an expensive place to get a bad night's sleep during load shedding.

It was an average stay,but the noise couldn’t let us rest!

As a guest from Namibia, I recently stayed at Road Lodge for three nights, and I wanted to share my experience with fellow travelers. Overall, the hotel offers beautiful aesthetics and has a friendly and helpful staff, which contributed positively to my stay. However, I must address a significant concern regarding the control of noise within the premises. Upon my arrival, I was immediately impressed by the hotel's elegant design and the warm welcome from the staff. Throughout my stay, the employees were attentive and willing to assist with any requests or inquiries, making my interactions with them enjoyable. Regrettably, I encountered an issue with noise disturbances during my stay, which greatly impacted my ability to rest and relax. After experiencing a sleepless night due to noise caused by other guests, I expressed my concerns and requested a cancellation and refund. The hotel offered an alternative solution by moving me to another room. However, the experience in the new room was even worse, as the noise levels persisted and disrupted my sleep further. As a guest, I believe it is essential for a hotel to maintain an environment conducive to rest and tranquility, especially during nighttime hours. While the hotel's staff was responsive to my concerns, the noise issue was not effectively resolved, ultimately leading to an unpleasant experience. I sincerely hope that the management addresses the noise control concerns promptly. It is my belief that by prioritizing the peaceful enjoyment of all guests, the hotel can provide a truly exceptional experience. I would recommend that the hotel management takes immediate measures to address this issue to ensure a restful and comfortable experience for all guests

Had a great stay at the City Lodge Sandton. The room was spacious, neat and clean with stylish furniture and finishes. The interior of the hotel is of a very high standard. Great breakfast with lots of variety. Room service was prompt and staff assisted with friendliness.

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

What you see is what you get and then some. The staff are so polite and keen to assist; the rooms are spacious and very clean; and the breakfast has quite some variety. The location is very central within the Sandton area which makes moving around pretty easy especially since they provide shuttle services to and from the Sandton city mall.

The Mint Hotel 84 gets the basics right with clean, comfortable rooms and friendly service staff. My room was a standard double with a queen bed, it had everything I needed including a desk, coffee maker, and good water pressure in the shower. The bed was fairly comfortable and the room was cleaned promptly every day. The breakfast spread in the dining area had a variety of options including cereals, toast, fruit, pastries, and eggs. The food was of average quality and freshness, nothing exceptional but sufficient to start the day. The service staff at the front desk and concierge were pleasant, helpful, and efficient whenever I had questions. They provided recommendations for restaurants and attractions in the area. The hotel has an outdoor pool and fitness centre, although I did not use the fitness centre during my stay. The hallways and public areas were well maintained and clean. Overall, the Mint Hotel 84 provides good, no-frills accommodations in a convenient location for exploring Katherine. The price point is fair for the quality you get, making it a solid choice for standard business or leisure travel.

I am a fairly frequent business traveller and stay in many hotels- most I don’t review as they just don’t stand out! This one however, I had to review!! I arrived a little earlier than check in and was greeted by Itumelemg on reception who was very helpful! My room was on the 18th floor and really lovely and well appointed! I was even treated to an AMAZING biltong platter - thank you!! 😊 Room amenities were great (nespresso coffee and Charlotte Rhys products!) I then had a few meetings close to the hotel (within 5km) and was offered a complimentary transfer and pick up by their drivers. Siphwe really looked after me and was a great ambassador for the hotel. The hotel itself is very well managed but what sets them above their comp set is the team who represent the hotel! Well done to everyone for exceptional service! A fantastic visit- I’ll certainly be back!

Un hotel correcto en Johanesburgo. Como positivo está muy bien localizado en Sandton City, junto al centro comercial, lo que te permite moverte, hacer compras, comer, cenar, etc sin tener que desplazarte… y este punto es importante dada la inseguridad de la ciudad. En el shopping está la Mandela Square con varias opciones de gastronomía. Destaco el desayuno y también un buen bar y restaurante en el hotel, así como el gimnasio. La habitación es correcta, pero nada de otro mundo; quizá el punto más débil del hotel. Gracias al restaurante por darme de cenar en el último minuto… muy serviciales!!

I have lived here for how many months? honestly the management Has a wrong way of treating their guest long stay or not.. I mean I was paying 650 everyday and never once did they remember to send a cleaner..don’t pay up by 10:41am and then cleaner comes after 10days and she isn’t supposed to clean?! For a place I have stayed at the same apartments for 4months?