Hotel Terbaik dengan Gimnasium di Koh Chang

We loved the pool and the beach was nice. People were nice and polite, the resort was very green and felt very tropical, with many palm trees. Amazing sunsets can be enjoyed from the beach, pool and the bar! On the con side, the food wasn’t great - e.g. undercooked red chicken, too sweet mango rice cake etc. Surprisingly bad food for Thailand. Breakfast was slightly better. Room cleaners didn’t really clean bathtubs, nor replace stuff provided for free in the toilet, collect dirty plates from the room. AC was the central one - pretty loud, and those sensitive wouldn’t find the bed or pillows comfortable. Overall, it was OK, but I wouldn’t go back.

Our stay was absolutely amazing from the moment we checked in until we left. Shoutout to Alex at the reception, who made our experience even more memorable by upgrading us to the Beachfront Grand Villa. It was beyond awesome! The room was beautifully designed with all new furnishings and a breathtaking view. Alex really went out of his way to make our holiday special, and we can't thank him enough. We were a bit worried about the October weather, but it turned out to be mostly great, with just a short 15-minute rain spell, which wasn't a big deal for us. The service was top-notch, and the cleanliness was impeccable. The breakfast spot was a real winner, especially after its recent renovation. The new coffee machines are so cool! The variety of food available was mind-boggling. The location of the resort couldn't have been better. The beach area was pristine, with crystal-clear and calm waters. No rocks or corals to be found, just pure sandy bliss. And the cherry on top? The 8 P.M. live music and fire show on the beach—such a magical way to end the day. We truly had a blast! Thanks a million, Great Alex, for making it all happen.

Me and my boyfriend stayed here for 3 nights during our visit to Thailand and it was absolutely beautiful. The staff were so helpful and lovely, they really couldn’t do enough for you. One night we had left it too late to get any water from the local shop as it has closed- and the lady on reception sent house keeping to the room to give us two bottles of water- which we really appreciated!! The location of this hotel is perfect, you’ve got the beach and a pool to choose from- the beach is beautiful- so quiet and clean! The breakfast was great- not many English kind of options, only cereal, pancakes and fruit but lots of Thai options which my boyfriend enjoyed. The only negatives I would have to say was the wifi wasn’t great - it kept logging us out after an hour or and their were ants in our room but not many- they were only on walls now and again- but I’m such a clean freak and even i would stay there again- it really wasn’t that bad.

We had family visiting Thailand for the first time, and we stayed at both the Koh Chang Paradise Hill Resort and the sister resort Koh Chang Paradise Resort across the street. If you want to read about my awful experience at the sister resort, Koh Chang Paradise, you can read my other review. Our stay at the Koh Chang Paradise Hill Resort was fun and relaxing. My kids enjoyed the waterpark and the beach. The staff were friendly, polite, and helpful. Two thumbs up for the staff! The only negative experience I had with a staff member was at breakfast one morning. I had sprained my ankle right before our beach holiday and was hobbling around at breakfast filling up my personal mug with tea because the provided cups were really small and I didn’t want to have to get up multiple times to refill the small cup. A chef got angry at me and told me to not use my personal mug. He raised his voice at me and told me unkindly to not do what I was doing. I explained to him that I had hurt my ankle and did not want to get up multiple times to get more tea. I don’t think he really listened to me because he kept talking to me with an angry voice about not using my cup. Thankfully all the other staff at breakfast have been great. The lifeguards at the pool were great. One of the kids in our group slipped and cut her foot, and they cared for her with proper first aid. I appreciated their professional approach! Cleaning ladies were cheerful and smiled a lot.

This is a hotel rarely located on the quiet east coast. There are not too many shops nearby. There were not too many customers and so there were not too many staff working neither. Yet the main lady staff was very friendly to help and able to communicate in English. The room was clean given that it’s surrounded by plants. The most amazing highlight of the hotel should be its “aquarium”. We could see turtles and lots of fishes swimming around while having breakfast.

-The hotel is right next to the beach and the grounds are beautiful and well kept, -The room was modern and comfortable, -Entertainment in the evening, we enjoed watching some great musicians and fire shows, -The pool over looks the beach which is great for watching sunsets, -Great location at the end of White Sand Beach with lots of shops and restaurants next door Cons -We arrived in the morning and understandably our room wasn't ready so we waited until they told us it was but after the check in time at 2pm we had heard nothing from them so we asked if we could check in, apparently our room still wasn't ready, we asked how long and they wouldn’t tell us, in the end we waited another 45mins for it to be ready. It all seemed very unorganised and stressful. -We asked for a double bed but it was 2 singles pushed together so we had a hard wooden frame in the middle of our bed, -The hook to hold the shower up didn't work so we had to manually hold the shower head whilest showering, -Basic breakfast (although the egg station was nice), -Upon check in we were asked to pay a cash deposit and when checking out they didn't give it back to us, we only remembered when we had left the hotel and had to go back and get it. The receptionist apologised and said he forgot

This place is heaven on earth! The welcome at reception sets the tone for the rest of your stay! We arrived with back packs from Pattaya and We were treated like VIPs. Absolute top class! Staff are amazing! Food was amazing. The rooms are outstanding and the local town is warm and friendly! The random visits from monkeys is an amazing addition! But be aware, they actually do creep up on you and open your room doors!! Staff aren’t joking! We’ve stayed on many islands and many places in Thailand but our expectations were exceeded here. The grounds are well kept, the surroundings are superb! My only disappointment was that the tides were high so we didn’t have any beach during our stay! (No fault of Sylvan!) I just hope the cost doesn’t get too high that they price us out of spending another break there next year!

Traveling to Koh Chang on Songkran Day, if the Accor Group uses benefits, it must be considered. Mercure Koh Chang Hideaway booked a Standard room but was upgraded to a Deluxe Seaview room and received Platinum benefits. Quite complete. The room is okay. I like it because I have to pay only 1,402 baht per night. The room is full due to a long holiday. I'm glad I upgraded. I have reserved 3 rooms, there are welcome drinks for all 3 rooms. For dinner, most of the guests leave their stomachs at the Buffet Hotel because it is Songkran Festival. Accor Plus cannot use the discount at all. The price is not expensive, only 530 baht per person, but.. Phra Chuay Thai food is delicious. Anyone staying here recommends trying Thai food. The happy hour here is satisfyingly long from 2:00 p.m. to 7:00 p.m. Anyone who eats the buffet will receive a buy 1 free 1 promotion until 10:00 p.m., very worthwhile. The highlight of this place is a lot of photo angles, and taking beautiful photos, but the beach is not okay, which is a weak point. The sea water is hardly played because there are a lot of rocks. I mostly stay at the swimming pool 100% recommend if anyone sleeps here to relax and snorkel on the last day, come back to swim at the pool, take chic photos and eat buffet 🙂 Breakfast is quite suitable for Thai people, focusing on spicy Thai food. It also has my favorite pizza. The hotel has a Starbucks on the beach but does not participate in a star or membership program. For me, April 13-15 is a rest day. I'm pretty happy here. Let's just say for Accor members or group members. If anyone comes to Koh Chang, recommend here. You can get both nights and points. If there is any problem during your stay, I suggest you don't wait, hurry and share with him. He knows the problem and is ready to take care of it immediately. Come to Koh Chang next time, Mercure is still our choice.

Excellent service, and the location of the hotel is handy to pretty much everything you need. The room I had was very clean with a comfortable bed, a nice bathtub and a balcony with pool views. The hotel has 3 swimming pools on its own, one inside the building, one on the rooftop with gorgeous views and the 3rd one is right at the white sand beach by the ocean. (We didn’t see other hotels in the same beach had a swimming pool by the ocean other than KC resort while we were there.) Both ladies from the information desk were vey nice and helpful, one of them speaks perfect English. They helped us book taxis and recommended us some nice tourist sites. It was well worth the cost. Definitely recommend it.

Simply unprofesional and incompetent for an overclaimed five-star hotel in terms of service standards. I booked it for two nights for my father on his birthday. Called them up from overseas to see if there is any small birthday surprise available for a 71 year old travelling alone. Shame on the front desk staff : The front desk PROMISED a complimentary birthday cake prepared in his room before he checked in. Yet there was no cake at all. I had to make another long distance call to further inquire, they still insisted they did put one in his room. Eventually I had to ask them to send someone up to look for the cake in his room, that was the time when they sent it up.. I fully understand birthday surprises are only subject to discretion. I WOULD NOT MIND AT ALL if they decline it in the first place. But if it has been PROMISED, do it right, not in a way that the birthday guy had to do a cake hunt in the room for a birthday surprise.. Shame on the management staff : After such an embarrassment made to their failing level of professionalism over an avoidable mistake, they moved my father to another room with just a twin bed two days later.. First, I am aware of the policy that a double bed was merely a special request upon an extended stay, yet with a handful of guests visible throughout the week in still the pandemic time, was it REALLY fully booked enough to run out of just ONE double bed ? Second, the management should have applied the service recovery concept (if available, like a double bed..) to this guest with whom their own front desk staff had ALREADY embarrassed the hotel over a minor PROMISE that was under delivered with their lack of basic competence in simply delivering one cake. Not only this hotel failed at managing customer satisfaction, they failed even worse at restoring it after their own fault. I will NOT recommend this hotel to anyone with an occasion to celebrate. The depth of their professionalism is only limited to checking guests in and out, with a smile.