Hotel berhampiran Zegary świata, Krakow

If I could give this hotel more than 5 stars, I would ,it us spotless, rooms are very spacious, great location ,just a 10 minute stroll away from the main square and right across the street from the shopping mall. Very quiet location, but it is not far from everywhere you need to get to .from the moment you enter the hotel to the minute you leave, it is just brilliant. The staff were fabulous, very helpful, and always smiling

駅併設のショッピングセンター中央あたり一階から出ると目の前です。アウシュヴィッツ博物館へ行くために一泊しました。フロントの方々も感じが良く質問にも分かりやすく答えてくれました。 部屋は清潔で広さもよく快適でした。翌日の出発が夜でしたがスーツケースをその時間まで預かってもらえたので大変助かりました。

Our stay was really very pleasant. The location in the Old Town was perfect and the staff was always so friendly and helpful. It was a real pleasure to stay with you. Brealfast was excellent and in a very agreable environment. When my family will come to Krakau next year, I will advise them to book at the Best Western.

What is the difference between Ibis Krakow Stare Miasto and Ibis budget Krakow Stare Miasto 1. the size of the room. I dont have the actual dimension but there is VERY limited room to move around in the budget version. 2. in budget version, the sitting toilet and shower room are different. when combined, the surface area is smaller in the budget version. 3. there is no desk in the budget version. there is also no hair dryer. i dont remember whether there is a narrow standing cabinet in the budget version. Both are next to each other and they are located 5 minutes walk from the train/bus central through Galeria Krakowska. It is very convenient to get public transport. There is a bus/tram stop known as Politechnika just outside the hotel However, it takes us at least 15 minutes (good walkers, mind you) to reach the old town square centre. Given a choice, I prefer paying slightly more for the non budget version. It is definitely more comfortable unless you are singles and want to back-pack. The staff was obliging - lending us the EU plug/socket, electric kettle. And there is accessible water dispensers with sparking water in the lobby and on some/all floors. Internet wifi is excellent

Very modern and stylish hotel just 5-10 minutes walking from the main square in Old Town. Room was beautiful, large TV, bathroom absolutely spotless we didn’t want to touch anything in case we got finger marks on the shiny chrome fittings 😬 Good breakfast, the reception and catering staff were friendly and really helpful. Definitely will be our first choice on our next visit.

Room is clean and cozy. Public space is good. The location is slightly far away from city center but transportation is convenient.

It's a really nice hotel! The bed is big and comfortable, and the breakfast was delicious. It is not near to the krakow train station but you can ride No. 52 tram right in front of the hotel entrance to get there!:)

I arrived at the hotel around 10:00 pm after a long journey - I was greeted with information that the system was down and it was not possible to check me into the room I booked and that I had to wait in the bar area. Fortunately, the complications did not last long, otherwise it would be reasonable to offer at least a glass of water while waiting for the problem to be solved. However, this is a detail compared to the point: in the room I had no way to turn off the fan, which was so loud that I couldn't sleep. I reported the problem at the reception the next day and asked to turn off the fan - I received information that at the moment there is no such possibility, because the person responsible and able to do it is currently not at work. As a solution, I was offered earplugs, which are very uncomfortable for me to sleep in, but as they say ”better than nothing”. I was hoping for a shade of relaxation during my two-day stay, and as a result I left the hotel with a headache. Two nights of sleep deprivation, annoying ”humming” of the fan in the room and the inability to open the window = drama.

For a hotel whose main purpose is to service conference guests, it is unfortunate that the in-room WiFi connection is utterly unreliable and makes working impossible - the signal could not support any remote working. I had to use my non-Polish cell phone data as a hotspot for my laptop. This is a huge issue that really needs to be resolved for business guests ASAP. When I complained about this, I was told to use the executive lounge for a better connection - yet I can hardly inflict a 2 hour long Teams meeting on the other lounge guests. The hotel road access must also be mentioned - frankly the design is stupid. The single access lane with boom gate to the hotel is constantly blocked by a steady stream of taxis and food delivery cars. They park there while waiting for customers or to drop off food orders, so guests cannot enter and must wait around - on one occasion this was for 5 minutes and the driver was rude and aggressive when I politely requested he move and wait elsewhere. Breakfast at the Fifth Avenue restaurant is barely acceptable - I have had better free basic breakfasts at a Hampton Inn. The quality of the food is lacking, but also the poor preparation/cooking really stands out - e.g. undercooked, cold hash browns. The guy on the desk was obnoxious and acted like it was my fault my name wasn't on the list - even though my Honors loyalty status means I'm automatically entitled to breakfast as a benefit. Apparently I was to blame for a lack of communication amongst hotel staff. The restaurant itself was heaving with poorly behaved guests, children running around screeching and spilling liquids. The young wait staff was overwhelmed - needed tables were left uncleared. I had to do this myself, then ask twice for fresh cutlery/china. The quality of food from room service was equally sub-standard and disappointing. The parking ticket machine does not work. After wasting a ridiculous amount of time trying to pay for parking, I went inside to reception where the guy laughed and said 'Oh no, it doesn't work. Pay here at the desk'. Maybe put up a sign? Guests should be aware that the pool is shared with guests from the adjoining Hampton. Apparently it's not intended to be used by child free adults before 20:00 - the rest of the day it's taken over by noisy kids playing ball games who prevent actual swimming. If you need to withdraw money from the automatic teller machine - good luck doing this of an evening when the area is closed off and inaccessible. Finally, the mattress was uncomfortable. Neither firm nor soft, just lacking in decent springs/support and in need of an update. The one positive was the evening happy hour at the executive lounge. Good quality options - goulash soup really good. The two male waiters very helpful and good at clearing and monitoring. Given the inconvenient location away from the city centre and the overall average quality of the hotel's offering, I've asked my company to avoid booking future stays

Hotel lovely and clean, the rooms are basic but cleaned well every day, coffee and tea and bottled water in your room every day, our children stay in the room next door, i paid for a 3 bedroom but it only had a sofa bed in that was a bit small. Breakfast was lovely, lots to choose from. bar staff friendly and help full reception very helpful the hotel is about 3 miles from the main town and we got a taxi that was about £4.00 each way but more in busier times!