Zuurberg Mountain Village

Arrived late Saturday afternoon. Stayed in room 31. No hot water the evening and also no hot water the following morning. Reported it to management, was promised that it will get sorted out and they are aware of the problem but no confirmation what was the issue and why it was not mentioned the previous day. Showered at 5pm an still no hot water Very little entertainment for smaller kits unless they want to swim in the cold pool. The chimney smoke in the lounge and bar was so unbearable, you could not even sit there to enjoy the evening.

We found this place by luck as we researched our road trip to South Africa. It was wonderful in so many ways. We had a little cottage that was beautifully appointed. The morning game drive was well led and the breakfast that was provided by the Inn was superb. We had massages at the spa that were top notch. The food was exceptional. Highly recommend Zuurberg Mountain Village!

A few months ago I found Zuurberg Vilage while riding my motorcycle. I made the trip out with my family all the way from PE for lunch. Utterly Disappointed! The location, hotel and feel of Zuurberg is special however the Hospitality and food was a disaster. It started off great with a good waiter upselling scones to my wife that was having tea, THAT MADE HER DAY! Scones was great with soft salted butter. The waiter were good, friendly and efficient. We ordered luch, something simple, Steak & Chips and a Creamy garlic mussel starter. Both dishes were horrible, the protein was old, undercooked and under seasoned. This was the worst meal we have experienced ever. I mentioned the food to the waiter and noticed him talking to management, they made no effort to speak to us and still charged the food on our bill. The owner of Zuurberg was also present and sat at the table next to us. He was unfriendly and watched videos on his phone at full volume. This was really off putting. When we left we spoke to management, she mentioned that the owner was there and she will call him. Well, he really didnt want to deal with us and didnt even get up from his chair. The manager was clearly not experienced to deal with these kind of situations. My wife and I have 25 year experience in the hospitality industry, we were calm and respectful as we have dealt with these situations before. This was the first time in our lives that we refused to pay for. This type of hospitality makes me angry and it gives our industry a bad name.

If you like a bit of real Africa feeling outside one of the expensive game resorts, this is the place to go. Take a nice drive up the hill on a well maintained gravel road through lush bushes and trees. Housing is just great, main house with 2 bars and restaurants wonderful, plus a small pool to cool down - maybe after a little hike behind the premises or a longer one in the nearby Addo section (safe to walk in that one)

Wonderfully peaceful with a beautiful outlook. Staff go out of their way for you and are very friendly. Spacious bedrooms and bathroom with an inside and outside shower. Food is delicious. Lovely fireplace in the lounge for cold weather.

What an amazing weekend, the food was excellent, service from staff brilliant and such a stunning venue. Old school Country Hotel vibe, lovely people and beautiful rooms. We had a very relaxing time, spent the first day at Addo Elephant Park, then the next day relaxing at the pool. The lunch menu at the pool was a very good Ploughmans Platter which we shared. Dinner on Friday and Saturday nights were buffet style, with such a range to of choice. Fantastic!!