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Pilihan Hotel Kyoto Yang Menarik untuk Anda

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5-bintang

The Thousand Kyoto
4.8/5296 Ulasan

The Thousand Kyoto

Stesen Kyoto Kyoto|1.25km dari Reigenin
The terrible check-in service provided by the two front desk staff totally ruined my mood to enjoy in this hotel, despite the man who look like the manager apologized when I checked out. I don’t think I will book this hotel again. We booked two rooms, they managed to give us rooms on the same floor but they mixed up with our keys. The staff at the front desk checked for a few times but still the keys were wrong. When we check out, the receipt was wrong too. We booked a triple room for 3 adults but they only let us have two key cards and didn’t want to provide more even we requested. For those who has young toddler, kindly note there is no bed guard available in twin bed room due to the thick mattress. I was also told that baby cot is only provided for baby between 0-2 and it is “illegal” to be provided for my son who is just 2 and 1m owing to their hotel or whatever policy. I was so disappointed that this five-star hotel couldn’t provide me a way to resolve the issue which I have never experienced in other hotels. Their baby cot is 120x70cm which is the same size as the one in my home. The staff even asked if my son would only “sleep” in it as if he would demolish the cot. At the end I was offered to use the baby cot but they didn’t put it in my room until I asked for it when i returned at night. The hotel could have put more emphasis on details if it is a family-welcoming hotel. We received the welcome pack for kids in the room. Baby stroller was also available at the front desk. Apart from that, kids tableware was nice although not provided at the beginning when we arrived at the restaurant. Anyhow, the hotel has a great location. The food at breakfast was delicious. The hardware in the room was new and clean. The bed and duvet were comfortable. The facilities inside the room can be controlled using an iPad and it was interesting to see a robot delivering room service. The art work at the lobby also caught my sons’ attention to stay.

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Termasuk Sarapan

Chisun Premium Kyoto Kujo
4.7/559 Ulasan

Chisun Premium Kyoto Kujo

Stesen Kyoto Kyoto|0.77km dari Reigenin
The hotel management let us down in the last 15 minutes before we left although everything was good before then. We checked out 15 minutes earlier at around 9.45 in the morning and loaded our luggage to our car at the hotel parking space. Just walked away, a man rushed to us and yelled at us without showing his identity: ‘Did you park your car there? You must go now!’ We said that we were the hotel guest and asked who he was. Reluctantly but still not showing his name badge, he said that he was the hotel manager (what a hotel manager!) and insisted we must drive away immediately. Very unset to a hotel guest who was allowed by its staff to park their car the night before to be greeted by a manager like that, right? Going back to the hotel front desk to settle the trouble, the man remained arrogant, did not apologize and just kept saying ‘you CANNOT park the car’ without mentioning why we COULD in fact park our car there overnight. (Why it was permitted by front desk staff? Why was there no sign and no block there? Why no one called to our room and explained if it was a breach of hotel regulation?) When we said as a hotel guest we should still have the right to park the car before checkout time which was 10.00 am, the man seemed not figuring out what our argument was and, most ridiculously, as a hotel manager to greet guests all over the world, he did not know what the words ‘courtesy’ and ‘polite’ mean. Fortunately we just stayed at Chisun Premium Kujo for one night in our 7-day trip in Kyoto. It was a totally different experience when we stayed at 俵屋旅館and Gate Hotel the following days, which was an authentic Kyoto experience to a frequent Kyoto traveller like us. As management in our own company, we reassure that, from Chisun’s experience, training to manager is much more important than to junior staff. Very often it is the management, not frontline staff, who irritates customers and ruins the company’s reputation. We had the man’s business card at last but are not going to show here. Hope the hotel management can train their staff professionally in the future.

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Lihat Ulasan Tetamu untuk Hotel di Kyoto

Mencari hotel berdekatan Reigenin? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Rinn Tofukuji Kamogawa
4.7/58 Ulasan
교토역에서는 걸어서 20분정도 떨어져 있어 가는 길이 멀긴 했어요. 구글맵이 숙소 가는 버스를 잘 못 잡아주는 것 같기도 한데, 교토역에서 숙소 근처까지 가는 버스가 자주 오진 않았어요. 하지만 또 묵고 싶다고 생각할 정도로 숙소는 좋았어요. 숙소 근처에 역과 버스 정류장이 있어 관광지 가는 길이 멀지 않았습니다. 체크인은 꼭 교토역 근처에 위치한 본점(?)에서 하셔야 돼요. 그걸 몰라서 교토역에서 숙소까지 20분 걸어갔다가 다시 숙소 근처 역에서 전철타고 다시 교토역으로 갔어요. 하지만 친철하시게도 숙소 돌아갈 때는 택시를 잡아주셔서 정말 편안하게 숙소로 돌아갈 수 있었습니다. 직원분들 다들 친절하셨어요.
Haku Tofukuji
5/52 Ulasan
Higashiyama
地點方便,房間舒適,但wifi 會突然連不上,其他都很好。
Kyoto Tabisou Kasumi
4.2/510 Ulasan
Higashiyama
房間很大,冰箱也非常大,還有免費洗衣機,晒衣服也很方便,唯一的缺點是沒有一些免費提供的如礦泉水,茶葉等,並且有點像民宿的感覺。
Randor Hotel Kyoto Suites
4.2/561 Ulasan
A new and big residential room with microwave and cooking utensils. Just one thing, the location is kinda remote and dark when heading back in the night time

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