Hotel berhampiran ATISA S.A.C., Lima

Passamos apenas um noite para descansar para no dia seguinte pegamos um outro vôo. Apesar de termos chegado 11:00pm, o Sr Martin foi bem receptivo, atencioso e educado, nos recebeu com uns docinhos e bebidinhas e no dia seguinte, apesar de cedo, 06:00 am, nos providenciou um café da manhã delicioso!! As acomodações apesar de ser uma casa antiga estavam bem limpas e cuidadas.

We had a recent weeklong stay at your hotel and it was delightful! The staff was so very helpful and kind and we could not have asked for more. Everyone went out of their way to make our event successful and we are so grateful. Thank you for your professionalism and your hospitality!!

The hotel itself is not 7 stars, but it is the people who work there who makes it such a nice place. Didn’t have a bad experience here, my wife and I happened to be in Peru for a funeral and I had a health issue due to the emotional stress. Santiago from the reception was prompt to call the ambulance and they could fix the situation. Also when friends and family came to visit, I befriended waiter Carlos Abanto, very good guy, he deserves all the compliments, super professional. Because of people like them I plan to come back. Also Zarai Chileno (waitress) was nice and Jose the guy who used to clean my room. With this staff and location I assure you a lot of returning business and many good years to come. Thanks Dazzel in San Isidro!

Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.

My experience with Sonesta Hotel was very pleasant. The hotel is located in a beautiful and quiet place in San Isidro. Every morning I went for a walk at el El Olivar Park at enjoy the nature and peaceful and very safe atmosphere. The breakfast buffet was excellent and had my favorite dishes from the Peruvian cuisine. My room was always kept clean and comfy. They have a cozy bar and restaurant and the personal was always helpful and kind. I am planing to go back to this hotel in November. I completely recommend this place for tourists, families and business trips.

We had stayed at another Hilton the previous time we came to Lima, but after staying at the Double Tree, we will only return to this hotel. The location is perfect, the hotel is beautiful, and it has a full gym you can use that provides you with water and a towel when you go. And what really sold it for us was the outstanding customer service. Everyone was incredible, but three people went above and beyond for us. Angel from the hotel restaurant provided top-notch service every morning to us. Also, Alondra from the front desk spent so much time with us, helping us set up our tours to ensure we had a fantastic time. She always had a smile on her face and we never felt like she was bothered by us. On the contrary, she was always happy to help and willing to go the extra mile to provide excellent customer service. Also, the person that provided service to our room was terrific (unfortunately, I can’t remember his name). Every day he wanted to make sure we had what we needed. We had an amazing experience and we will be coming back to this hotel over and over again as long as we continue to get the same experience.

Summary: a very good hotel that gets its core mission right, with minor room for improvement to get a perfect score next time. The good: Staff: all staff I encountered from security at the front door to the check-in and restaurant/bar staff were excellent. All FOH staff spoke good to excellent English. A special thanks to Diego at the front desk for being especially friendly and going above and beyond to help me manage multiple reservations I had booked for this property, allowing me to stay in my original room and not have to check out and back in. Thanks also to Henry from the bar/restaurant for his warm and friendly service that made me feel especially welcome and valued. The room: what a fantastic room. Hotel is relatively new and as you’d expect the room is modern, with a seperate desk space for working and plentiful AC and USB charging points for your devices. A very modern bathroom with high pressure rainfall shower and seperate toilet behind a floor to ceiling frosted door. Food/drink: food and drink was excellent, plenty of local and western choices. Not local or authentic by any means but the ‘Texas Burger’ and ‘BBQ Wings’ wouldn’t be out of place at any high quality US diner. Location: hotel is in a safe, quiet pocket of Miraflores within walking distance to the beach, Kennedy park, Lacomar mall and Barranco. There are bus stops nearby if you wish to go to the Lima historic centre. The bad: The bedding: this seems like such an oversight, but the bedding was terrible. Tiny small pillows that are reminiscent of the ones you get given on airplanes and a scratchy blanket that brought back memories from school camp. This seems like an easy one to fix. Noisy: half way through my stay I got some noisy neighbours in the next room and you could hear their conversations clear as day through the wall. So be aware so this may be an issue. Fortunately in my case they went quiet at night time and my sleep wasn’t impacted. Smoking: while this is a smoke free property, the smoking area is right by the front door so you often have to walk through a plume of smoke to enter the property. Please consider moving the smoking area to the other side of the driveway. Conclusion: A very good hotel. If I return to Limq, this would likely be my first choice. This property is better than many Hilton (main brand) I’ve stayed at.

Very modern facilities and friendly service! Among the four hotels we have experienced in Peru, this one is certainly the best!

The hotel were wonderful, very accommodating to my needs and Roberto was very attentive at reception. The hotel is very clean and the rooms are a good size and close to nearby attractions. I would recommended to friends and family.