Hotel berhampiran A Outra Face da Lua, Lisbon

We booked a week at the Lisbon Serviced Apartments - Bairro Alto based on positive reviews from previous visitors. The (eight room) four story apartments are located in the old hilly section of the city where steep and narrow sidewalks are the norm and are slippery during rain. The main entrance is via a short alleyway. Access to the outer main door entrance and individual apartments are very 21st century in that there is no reception. The outside door has a cypher lock and guests use a reservation number to get in. Once inside the 'lobby' space there is a kiosk/screen to check in and get an assigned room and cypher code for your room. The kiosk has language selections to help with directions. There also a one-way phone to speak with a person/assistance. The machine scans documents, i.e., passports or European ID cards. It took me ten minutes and the final phase was to take a photo of the QR square displayed to keep track of your room number and access code. There are four floors with two apartments on each floor. There is an elevator and stairs. The rooms are spacious and well outfitted with a mini kitchen, including dishes, cooking ware, dishwasher, clothes washer and refrigerator. The clothes washer is great, we used it and dried clothes on a clothes hangar that was stashed in the closet. There is a comfortable queen size bed with a large flat screen hanging on the opposite wall. A closet has a self-use strong box with directions (in English) to set-up a personalized multi-digit code during your stay. The bathroom is roomy with a shower stall instead of a bath. Plenty of windows, including in the bathroom. The cross street is named Rua Do Poco Dos Negros and is a main line for the local trams that pass through the neighborhood, with a tram stop maybe 100 feet from the apartments. Taxis pass through here as well. Small restaurants are plentiful within a 15-minute parameter. The popular Plaza del Comercio is about a twenty-minute walk or a Three Euro Tram ride away. Aside from steep streets, the area is safe, even a night. The apartments are a clean, good bargain for staying in Lisbon.

Loved Wot Patio! Great position close to metros which links to rail and bus. Close to marquis da Pombal and the Avenida da liberdade. So if you’re a walker you can walk anywhere from here or catch the metro. Great local restaurants full of Portuguese one street over from the Avenida. Safe area, clean and friendly. Includes a carb loaded brekky and coffee etc and has a nice breakfast outdoor area. Plus a lounge and TV area Europa football was on when I was there so it was a fun atmosphere. I was made welcome and the young people always had time for a chat with a mature age traveler! I’d stay again! Request a bottom bunk for better comfort and privacy and convenience.

Please beware of Hotel DAH in Lisbon...the treatment and experience we endured at this hotel were so deplorable, unaccomodating, and unacceptable. We booked this hotel through ******* for 4 nights in Lisbon. Due to the size of our party, 2 adults and 3 children, this was the only option for our family to be in 1 room at the time. After arriving late to check in due to travel, the hotel was very unflattering as the pictures from Expedia's site as well as the hotel's website depicted a completely different image, a complete misrepresentation. In addition, travel sites indicate laundry facilities in which they did not have, only a pricey service that they contract out. As having never been to Lisbon and not knowing the neighborhoods, we were taken back by all of the graffiti on the adjacent abandoned building. The layout of the hotel is very small and bizarre, with an elevator that could not even fit our family and luggage. We booked the quadruple room in order to accommodate our family; however the hotel management informed us that we only made a reservation for 4, even after showing them proof. The hotel stated that anyone older than 12 is considered an adult, and we are only allowed 4 adults. Our children are 17, 14, 14. We were willing to pay the extra bed charge fee, even though we felt that this should have been handled between ******* and the hotel; however after the way we were treated we stated that we were not going to pay the extra bed fee. The General Manager later informed us after we had checked out, that the night attendant, who checked us in, will have to personally pay for the extra person as he did not request the $ from us at time of check-in. I find this very disturbing and disheartening that management would do this as he was the most pleasant person at the property. From being questioned the first night from staff as to why we were checking out the property, being treated like second class citizens from the night attendant (Sandra?), having our room key deactivated and not telling the truth as to why it was deactivated (was told that these things happen, but Nena (General Manager) admitted it was because we hadn't paid the nominal fee for the extra bed/person), and the overall feeling of being constantly watched, not welcomed, and unsafe, we decided to check out early. Nena, the GM, stated that irregardless of our awful experience, this was a non-refundable booking and will not credit us for the 2 nights we did not stay at Hotel DAH. Even ******* felt for our discomfort and assisted us in other ways that we are extremely grateful for. This experience took up quality family vacation time that we can not get back. Please think twice about staying at this property as this was the worst experience we have encountered in all of our years of travel. There were a multitude of other unpleasant experiences; however would take too much time to elaborate further. These disappointing experiences didn't seem to matter to the manager as it

We landed here from a cancelled easyjet flight, staff were so understanding when we arrived. Breakfast and dinner was included in our stay and was a buffet style with a great selection. Room was very spacious and clean. A 1 minute walk away from metro entrance and supermarket.

This was a brilliant place to stay that was great value for money, comfy, and in a really great location just outside the centre of Lisbon. Transport links were plentiful and I have to give 5 stars to our host (I’m so sorry I didn’t manage to catch his name - I believe it might be Pedro??) who was incredibly friendly, professional and made us feel very welcome in the building. He also gave us information about the local area and a few recommendations which was lovely! The only issue we had was dropping our bags off in the morning as check in did not open till 15:00. We were informed we could do this from 10:00 as cleaning staff would be there but when using the buzzer at the front door we got no response. Luckily we managed to get inside via another couple staying in the building. From here a member of the cleaning staff was happy to lock our bags in reception until check in opened. Just a minor thing overall but this process could be a bit better :) thank you for having us!

Ho dato tre per un motivo semplice il personale è incompetente poco professionale, giustamente se la Direttrice cammina a testa alta senza salutare sapendo già cosa fosse successo,senza neanche chiedere scusa e cercare di rimediare come anche quella specie di assistant manager che non ha risposto al telefono nonostante le 20 chiamate giustificando che c'era confusione, premetto che siamo arrivati in hotel alle 2.30 del mattino proprio perché non hanno fornito le indicazioni giuste per arrivare all'hotel...non posso pretendere che semplici receptionist siano all'altezza proprio perché si misurano con questi personaggi.Accor hotel mi rivolgo a Voi...una bella lettera di richiamo a questi personaggi farà più che bene mi creda!!!

Excellent contemporary designed hotel, which was very clean and comfortable. There is an extensive selection of food for breakfast, which is good value. Ideal location for visiting the attractions of Lisbon, due to its close proximity to the Metro. The receptionists were all very helpful, particularly Alexander and Caroline, who are great ambassadors for the hotel.

Located this room within a week and so happy with it. It’s conveniently located a few minutes walk from the train/metro station and a short trip from the airport. The place is hugely immaculate. Marble floors, huge doorways and plenty of seating within the lobby. I was pleased with the staff at the front desk who made checkin smooth and enjoyable. The room itself is true to the style of the orient. Cherrywood furnishings. Plus the AC works! The outlets could be positioned in a more reachable location than under the desk. There’s only one port at one of the beds. The location is north of the promenade so it’s a little hike to get back. Overall I’ll definitely go back.

Charming little property with great and attentive staff. Room was clean, spacious, and had everything you would need. Breakfast was delicious - especially the fresh squeezed juice. The area is nice and quiet but also close to everything if you are driving.

Neues sauberes sehr modern eingerichtetes Hotel. Leider war das Angebot der Hotelküche sehr ausgedünnt, auf Grund der Corona-Krise, aber auch die verbliebenen Speisen waren meiner Meinung nach den Preis nicht wert. Qualitativ kann mann da außerhalb des Hotels in Relation zum Preis leicht fündig werden, Ansonsten ist das Hotel sehr sauber, sehr modern eingerichtet. Ohne Beschränkungen würde ich dieses Hotel gerade im Sommer empfehlen. Der hauseigene Pool und auch die große moderne Bar laden zum Verweilen ein, was mir leider nicht vergönnt war.