Hotel berhampiran Galeria Bessa Artes, Lisbon

I had a fantastic stay! The staff were incredibly friendly and helpful, going above and beyond to ensure a comfortable experience. The room was not only clean, tidy, and cozy but also a perfect retreat after a day of exploring Lisbon. I especially appreciated the hotel’s thoughtful initiative of offering a coupon for choosing not to have the room cleaned daily, a small but significant gesture towards environmental conservation. My time here was truly enjoyable, and I sincerely hope to find this hotel chain in other countries, to experience their exceptional hospitality again. Highly recommended for anyone visiting Lisbon!

The pros: -very close to metro station. - it was clean - I liked the friendliness of the staff - 24/7 reception - kettle, coffee maker in the room - the bed was comfortable and although the room was small i had everything needed The cons: -extremely thin walls, you could hear your neighbours conversations and peeing. -the room had a small window that I couldn't open and the view was on the corridor so you have to keep in blocked by curtains to avoid people looking at you. Which means, no natural light all stay - before my visit, I asked if the hotel if they can provide gluten free bread for breakfast, as I'm gluten intolerant, and they replied no. - the decor is cheap looking, this hotel pretend to be more fancy than it is in reality - shower doors didn't close properly, so every shower left me with flooding

Loved Wot Patio! Great position close to metros which links to rail and bus. Close to marquis da Pombal and the Avenida da liberdade. So if you’re a walker you can walk anywhere from here or catch the metro. Great local restaurants full of Portuguese one street over from the Avenida. Safe area, clean and friendly. Includes a carb loaded brekky and coffee etc and has a nice breakfast outdoor area. Plus a lounge and TV area Europa football was on when I was there so it was a fun atmosphere. I was made welcome and the young people always had time for a chat with a mature age traveler! I’d stay again! Request a bottom bunk for better comfort and privacy and convenience.

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

It’s been a long time since I was last in a youth hostel, and as a now 45 year old man there is probably a reason for this. Arriving late on the Tuesday night with fond memories of dorm parties and tequila slammers, I was greeted by what I initially thought was captain Jack Sparrow, but who actually transpired to be a very friendly chap who helped us to navigate the intricacies of the main entrance. Door buzzed, suitcases lifted up the stairs and ugh who let mum and dad in looks absorbed, we were handed our keys by a lovely member of the team alongside vouchers for two free shots. Enthusiastically we were informed that the bar was open until 1am that night, although we had missed the pub crawl for the evening. I’m flattered I guess, however we decided to give the shots a miss in favour of a nice sleep. Yup, Father Time catches up with us all… We had a private double with a shared bathroom, and although very small it was comfortable enough. The pillow has perhaps seen better days, but the A/C was a life saver! Spending the days walking around town and doing some gentle exploring, the nights were largely spent for myself at least in the bar area downstairs. It’s a small but perfectly functional area, and in all honesty wasn’t the screaming mess of teenagers away from home for the first time that I had been expecting. At 3 euros a pint I was certainly very happy to sit and read whilst various cool young things did their thing in the background. Declining participation in the pub crawl for a second time, I was tempted with the tapas tasting but plans for the night changed due to friends arriving a day early and diner reservations being made. From a comfort point of view, our bathroom was shared between three double rooms I believe on the third floor, and this was never an issue. I attribute this to the fact that we were likely on very different schedules with us going out for the day and back for the night, as opposed to the perhaps more night based activities of our fellow residents. Bedroom like I said small, but hey, who cares, we weren’t here to sit in a room all day. The breakfast was absolutely fine, and for 5 euros a day you really cannot complain. All in all very happy with my stay, though peeking into an open dorm room one day my god I wouldn’t have survived the week unless you could take 25 years off me! Good job though overall Sant Jordi, and I’d certainly consider staying again - safe, friendly and somewhere I’m sure 20 year old me would have had a blast!

I had a disappointing experience with the reception staff here. I requested water bottles for my room, and they informed me that it's complimentary only on the first day; subsequently, it cost 2.50 Euros per bottle. When I inquired why they hadn't informed me earlier, their response was that they don't provide such information, much like they didn't mention the complimentary water on the first day. Moreover, when I wanted to purchase water and requested them to charge it to my room, I was told there would be a 4 Euro tax for in-room delivery. Additionally, for basic requests like ice, which they only had in crushed form and not as cubes, they also charged a 4-5 Euro delivery fee to bring it to my room. The surrounding area lacked restaurants, and everything seemed quite far away. In light of these experiences, I would not recommend staying here. I have three rooms here for 7 nights, and I deeply regret booking this hotel. The lift says it can accommodate 8 people but it's so small that it can take a maximum of 5-6 at most and they have just two lifts, because of which we had an option to either wait for at least 10 mins or climb the stairs. A normal request for iron in the room took more than an hour and yet it was not delivered, the AC in one of the rooms didn't work and the service guy took 45 minutes to come and fix it.

The fixtures and fittings were quite dated for a global brand hotel. Location was kinda far from the city centre so you need to Uber/cab down. Walking would not be possible. 10 mins walk to the nearest metro. Staff were all friendly so that was a plus point. The team at the concierge was super duper friendly so we were happy :) thanks for a good stay!

First, very close to airport, which makes it cheap to taxi or Uber. Hotel is in the business district so it’s fairly quiet at night, except for hearing the train, which I kind of like. Rooms are old fashioned, and on the smaller side. Staff was very friendly. Lobby is nice and bright. We liked having a nice bar and restaurant on premises. Breakfast is nice, but it’s a mad house in the mornings. This hotel has four small elevators, which rude guests try to force themselves onto with luggage when they’re already full. During our stay, one of the main, bigger elevators remained broken. Since we were on the 9th floor, we had to wait longer to go up or down. I highly recommend you request a room no higher than the 2nd floor if you don’t want to wait. Wi-Fi here is terrible. Our phones would not stay connected and trying to do anything online was beyond frustrating. We very much liked the location. Close to the metro, close to a grocery store, lots of coffee shops in close proximity. Very easy to get to downtown Lisbon. If we were to Lisbon, we would definitely consider staying here again, however I would search for a good deal on a more up to date hotel closer to city center if you don’t want to take multiple train stops.

Hotel super bem localizado, atendimento 5 estrelas, a única coisa menos boa que tenho a apontar são as televisões, apesar de serem smart tvs já são um pouco antigas e não têm todo o tipo de aplicações e estão lentas

Neues sauberes sehr modern eingerichtetes Hotel. Leider war das Angebot der Hotelküche sehr ausgedünnt, auf Grund der Corona-Krise, aber auch die verbliebenen Speisen waren meiner Meinung nach den Preis nicht wert. Qualitativ kann mann da außerhalb des Hotels in Relation zum Preis leicht fündig werden, Ansonsten ist das Hotel sehr sauber, sehr modern eingerichtet. Ohne Beschränkungen würde ich dieses Hotel gerade im Sommer empfehlen. Der hauseigene Pool und auch die große moderne Bar laden zum Verweilen ein, was mir leider nicht vergönnt war.