Hotel berhampiran Habanero, Lisbon

Please beware of Hotel DAH in Lisbon...the treatment and experience we endured at this hotel were so deplorable, unaccomodating, and unacceptable. We booked this hotel through ******* for 4 nights in Lisbon. Due to the size of our party, 2 adults and 3 children, this was the only option for our family to be in 1 room at the time. After arriving late to check in due to travel, the hotel was very unflattering as the pictures from Expedia's site as well as the hotel's website depicted a completely different image, a complete misrepresentation. In addition, travel sites indicate laundry facilities in which they did not have, only a pricey service that they contract out. As having never been to Lisbon and not knowing the neighborhoods, we were taken back by all of the graffiti on the adjacent abandoned building. The layout of the hotel is very small and bizarre, with an elevator that could not even fit our family and luggage. We booked the quadruple room in order to accommodate our family; however the hotel management informed us that we only made a reservation for 4, even after showing them proof. The hotel stated that anyone older than 12 is considered an adult, and we are only allowed 4 adults. Our children are 17, 14, 14. We were willing to pay the extra bed charge fee, even though we felt that this should have been handled between ******* and the hotel; however after the way we were treated we stated that we were not going to pay the extra bed fee. The General Manager later informed us after we had checked out, that the night attendant, who checked us in, will have to personally pay for the extra person as he did not request the $ from us at time of check-in. I find this very disturbing and disheartening that management would do this as he was the most pleasant person at the property. From being questioned the first night from staff as to why we were checking out the property, being treated like second class citizens from the night attendant (Sandra?), having our room key deactivated and not telling the truth as to why it was deactivated (was told that these things happen, but Nena (General Manager) admitted it was because we hadn't paid the nominal fee for the extra bed/person), and the overall feeling of being constantly watched, not welcomed, and unsafe, we decided to check out early. Nena, the GM, stated that irregardless of our awful experience, this was a non-refundable booking and will not credit us for the 2 nights we did not stay at Hotel DAH. Even ******* felt for our discomfort and assisted us in other ways that we are extremely grateful for. This experience took up quality family vacation time that we can not get back. Please think twice about staying at this property as this was the worst experience we have encountered in all of our years of travel. There were a multitude of other unpleasant experiences; however would take too much time to elaborate further. These disappointing experiences didn't seem to matter to the manager as it

The hotel is very close to the airport. However they do not offer a shuttle. I took Uber there and back to airport which costed me about 5-7 euros. The room is not very big but comfy. The cleanliness can be improved a little bit. The breakfast selection is mostly sweet bakery. There are not many savory options. The staffs are friendly but they don’t speak much. Overall I would stay here again for an overnight layover just for the price.

Interior of this hotel was amazing including outside pool area! Staffs were helpful and the hotel was located close to the metro. Only things were that the mattress and pillows was too soft for me so i did woke up with back and neck pain. I wish they provided free water bottles in the fridge but otherwise, everything was incredible!

The location of hotel is perfect. Easy to access some touristic spots, also to the transportation. There was some noise from the refrigerator though, i had to plug it out while sleeping. The room was clean, bathroom was a bit small to place my own toiletries, still it was all fine for a short stay.

We booked a week at the Lisbon Serviced Apartments - Bairro Alto based on positive reviews from previous visitors. The (eight room) four story apartments are located in the old hilly section of the city where steep and narrow sidewalks are the norm and are slippery during rain. The main entrance is via a short alleyway. Access to the outer main door entrance and individual apartments are very 21st century in that there is no reception. The outside door has a cypher lock and guests use a reservation number to get in. Once inside the 'lobby' space there is a kiosk/screen to check in and get an assigned room and cypher code for your room. The kiosk has language selections to help with directions. There also a one-way phone to speak with a person/assistance. The machine scans documents, i.e., passports or European ID cards. It took me ten minutes and the final phase was to take a photo of the QR square displayed to keep track of your room number and access code. There are four floors with two apartments on each floor. There is an elevator and stairs. The rooms are spacious and well outfitted with a mini kitchen, including dishes, cooking ware, dishwasher, clothes washer and refrigerator. The clothes washer is great, we used it and dried clothes on a clothes hangar that was stashed in the closet. There is a comfortable queen size bed with a large flat screen hanging on the opposite wall. A closet has a self-use strong box with directions (in English) to set-up a personalized multi-digit code during your stay. The bathroom is roomy with a shower stall instead of a bath. Plenty of windows, including in the bathroom. The cross street is named Rua Do Poco Dos Negros and is a main line for the local trams that pass through the neighborhood, with a tram stop maybe 100 feet from the apartments. Taxis pass through here as well. Small restaurants are plentiful within a 15-minute parameter. The popular Plaza del Comercio is about a twenty-minute walk or a Three Euro Tram ride away. Aside from steep streets, the area is safe, even a night. The apartments are a clean, good bargain for staying in Lisbon.

The hotel is off the beaten track, in a residential part of city. The walk to the city from here is doable, but even if you don’t, Uber ride is affordable. Nice quaint restaurants litters the area. The room size, shower, bed is spot on. So for those that have a partner that likes to bring big suitcases for their make up and pretty lil things… this is the place for value

Ho dato tre per un motivo semplice il personale è incompetente poco professionale, giustamente se la Direttrice cammina a testa alta senza salutare sapendo già cosa fosse successo,senza neanche chiedere scusa e cercare di rimediare come anche quella specie di assistant manager che non ha risposto al telefono nonostante le 20 chiamate giustificando che c'era confusione, premetto che siamo arrivati in hotel alle 2.30 del mattino proprio perché non hanno fornito le indicazioni giuste per arrivare all'hotel...non posso pretendere che semplici receptionist siano all'altezza proprio perché si misurano con questi personaggi.Accor hotel mi rivolgo a Voi...una bella lettera di richiamo a questi personaggi farà più che bene mi creda!!!

We have stayed at this hotel for 5 nights and I must say it was the most clean, well organised and comfortable hotel I have been so far. All I have missed was a swimming pool but well we cannot have everything haha, they have got a huge bath so that’s the plus for not having swimming pool 😋. I can highly recommend staying at this hotel. Everyday they made sure our room is clean very spacious room and bathroom. Everyday we have got an AMAZING breakfast and DELICIOUS dinner with fresh juice. I don’t know guys who is your chef but take care of him/her as in whole Lisboa and Almada I haven’t eaten better than at yours restaurant. Very reasonable price and the meals were very very tasty. Nothing to add. Thank you so much for your hospitality. You went an extra mile to make us feel welcome and comfortable. Easy and nice underground access to the Parking as well which is an important if you rent a car. Everything 10/10!

Charming little property with great and attentive staff. Room was clean, spacious, and had everything you would need. Breakfast was delicious - especially the fresh squeezed juice. The area is nice and quiet but also close to everything if you are driving.

Room is good, breakfast is okay, nice area and service was really good thanks to Frederico and Marco for always being there and very helpful. The area is next to a really great park and if you work through you'll will find the Oeiras shopping mall. Lots of shops and eating opportunities