Hotel berhampiran Jardim da Alameda da Encarnação, Lisbon

We landed here from a cancelled easyjet flight, staff were so understanding when we arrived. Breakfast and dinner was included in our stay and was a buffet style with a great selection. Room was very spacious and clean. A 1 minute walk away from metro entrance and supermarket.

The location is perfect where is very close to MRT. There are restaurants and grocery stores near the hotel quite convenient The room is correspondence to the star rating. The pillow is a bit smelly. However, the bathroom is very clean.

The fixtures and fittings were quite dated for a global brand hotel. Location was kinda far from the city centre so you need to Uber/cab down. Walking would not be possible. 10 mins walk to the nearest metro. Staff were all friendly so that was a plus point. The team at the concierge was super duper friendly so we were happy :) thanks for a good stay!

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

Loved Wot Patio! Great position close to metros which links to rail and bus. Close to marquis da Pombal and the Avenida da liberdade. So if you’re a walker you can walk anywhere from here or catch the metro. Great local restaurants full of Portuguese one street over from the Avenida. Safe area, clean and friendly. Includes a carb loaded brekky and coffee etc and has a nice breakfast outdoor area. Plus a lounge and TV area Europa football was on when I was there so it was a fun atmosphere. I was made welcome and the young people always had time for a chat with a mature age traveler! I’d stay again! Request a bottom bunk for better comfort and privacy and convenience.

It’s been a long time since I was last in a youth hostel, and as a now 45 year old man there is probably a reason for this. Arriving late on the Tuesday night with fond memories of dorm parties and tequila slammers, I was greeted by what I initially thought was captain Jack Sparrow, but who actually transpired to be a very friendly chap who helped us to navigate the intricacies of the main entrance. Door buzzed, suitcases lifted up the stairs and ugh who let mum and dad in looks absorbed, we were handed our keys by a lovely member of the team alongside vouchers for two free shots. Enthusiastically we were informed that the bar was open until 1am that night, although we had missed the pub crawl for the evening. I’m flattered I guess, however we decided to give the shots a miss in favour of a nice sleep. Yup, Father Time catches up with us all… We had a private double with a shared bathroom, and although very small it was comfortable enough. The pillow has perhaps seen better days, but the A/C was a life saver! Spending the days walking around town and doing some gentle exploring, the nights were largely spent for myself at least in the bar area downstairs. It’s a small but perfectly functional area, and in all honesty wasn’t the screaming mess of teenagers away from home for the first time that I had been expecting. At 3 euros a pint I was certainly very happy to sit and read whilst various cool young things did their thing in the background. Declining participation in the pub crawl for a second time, I was tempted with the tapas tasting but plans for the night changed due to friends arriving a day early and diner reservations being made. From a comfort point of view, our bathroom was shared between three double rooms I believe on the third floor, and this was never an issue. I attribute this to the fact that we were likely on very different schedules with us going out for the day and back for the night, as opposed to the perhaps more night based activities of our fellow residents. Bedroom like I said small, but hey, who cares, we weren’t here to sit in a room all day. The breakfast was absolutely fine, and for 5 euros a day you really cannot complain. All in all very happy with my stay, though peeking into an open dorm room one day my god I wouldn’t have survived the week unless you could take 25 years off me! Good job though overall Sant Jordi, and I’d certainly consider staying again - safe, friendly and somewhere I’m sure 20 year old me would have had a blast!

The hostel has a great location. Just next to it there is a big carpark if you come by car and at the side it also has an ATM. Metro and buss station really close by. On the back street there are plenty of local pastrys, restaurants and small shops. The stuff is friendly and helpfull. Bed is comfortable and it's super handy that you have 2 sockets and a ”night light” just above your pillow. You also get a locker that's under the beds - this is big and great to store your stuff till the point where you roomates come late or leave very early and then it makes a really loud noise. The showers were not so clean but i've seen worse, at least you get soap dispensers that actualy have soap in them and there is also a hair dryer in the bathroom. The wifi power is great and works well everywhere in the hostel. The terrace is really nicely designed and a great place to socialise on the days that it's not extremely windy 😆

We arrived after a long day travelling and struggled to find the entrance. The address on Expedia is 234 but should be 236. The entrance was hidden by the long queue of people waiting for the Ascensor. It was only when I saw 2 ladies bending over a door code machine that we realised - on the Rua San Paolo, to the left of the Ascensor entrance is a recessed doorway. It currently has a glitter ball lamp and appears to be a bistro. There is a heavy glass door on the left and a door code machine. The sign for the Serviced Apartments is etched at ankle height so not too helpful! In the daytime you might notice another sign but it’s quite high up. However, the place is clean and well equipped and we’ve found it remarkably quiet at night. The Cais do Sodre transport interchange is a 5 min walk away making navigating the city straightforward.

Neues sauberes sehr modern eingerichtetes Hotel. Leider war das Angebot der Hotelküche sehr ausgedünnt, auf Grund der Corona-Krise, aber auch die verbliebenen Speisen waren meiner Meinung nach den Preis nicht wert. Qualitativ kann mann da außerhalb des Hotels in Relation zum Preis leicht fündig werden, Ansonsten ist das Hotel sehr sauber, sehr modern eingerichtet. Ohne Beschränkungen würde ich dieses Hotel gerade im Sommer empfehlen. Der hauseigene Pool und auch die große moderne Bar laden zum Verweilen ein, was mir leider nicht vergönnt war.