Sgt Pepper’s Apartments

AVOID if offered a sofa bed. We had one bed and a sofa bed. The sofa bed was broken and being held together with tape. The mattress was flat as a pancake and it was absolutely rotten. The two girls sleeping on it had to put the mattress on the floor on the second night as the sofa bed was absolutely not fit for purpose but they still couldn't sleep. The apartment was meant to be for 4 people but there was only seats for 3 people. It's way too small to accommodate 4 guests. We'd stayed before and loved it but this time we won't be returning. They weren't interested at all when I rang to complain. The whole place is boiling hot and there is no ventilation at all. Not enough room or mirrors for us to get ready. One full length mirror with no lighting near by so had to do hair and make up in the kitchen. Really really disappointed.

I booked this accommodation last minute and the staff were very helpful over the phone. We arrived, got into the flat and there was a strange smell in the hallway. There was also a strange smell in the fridge and the terrace looking down onto the Cavern Club. My boyfriend and I were aware that there may be loud noises from the bars below us, but if your flat is on the first floor, be prepared to hear every word the singer is saying. After waking up after our first night, I found a loose earring with no backing underneath the bed sheet, not belonging to me. This worried me as it could have caught one of us during the night. Other than these things, for what we payed, we were happy with the location, the pillows were lovely and the television was huge with Netflix pre-downloaded.

We had booked 2 rooms for our party of 14. Our apartments weren't together but that was fine. It was very close to everything location was great, Cavern Club etc all in same street. The music however was very loud and vibrated the full building so if you want a good sleep maybe not for you. Place was very clean and fully equipped with everything we needed for the weekend. Lovely big bath and walk in shower. Nothing was a hassle for the owners when we needed something. Would definitely return.

If I could give it less than 1 I would! We were in apartment 2 and the band downstairs in St Peppers bar started at lunch time and finished at 2am. This caused the entire apartment to vibrate for all of this time. The bands sounded good which was lucky as you could hear every chord and word! Our neighbours ( not in our party) had a party at 5am and the walls we super thin so we could hear everything from them. The floors looked clear but if you walk around barefoot be prepared for the soles of your feet to be black, which happened to us on the first day. The toilet roll ran out and there was no one to supply more and finally check out was 11am and someone knocked on the door long before this to make sure we were leaving and stood outside to wait. Although the location was good, if you want sleep for the money I would recommend staying anywhere else!

Arrived at the apartment for a birthday weekend stay. From the offset there were issues. We booked a 10 person apartment for extra space and arrived into the wrong apartment which only slept 8. Fortunately, 2 of our group had dropped out so there was enough space for us to sleep, but regardless of this, it wasn’t what we had booked and were told there was nothing that could be done. We then began to notice the dirt. The floors were filthy, sticky and most definitely had not been cleaned. The towels were stained with lipstick marks and were wet. The bedding was dirty and the mattresses had marks and stains all over them. We contacted the host and they brought a mattress topper and fresh towels to get us by. The next morning we woke up to a leak in one of the bedrooms and damp all up the wall in the living area. The leak was coming from directly above the bed which then made the bed sopping wet. We called the host and the woman we spoke to was incredibly unhelpful but told us a maintenance guy would be coming out to sort the leak, which is clearly a health hazard. We also explained that the towels given were now being used to soak up the leak so requested more. We told the host we didn’t feel comfortable with the cleaning staff going into the apartment whilst we were out and asked if we could be let know when they are due to arrive so we could make sure we were present. 1 hour later we received a message to let us know cleaning service had been into the apartment and given fresh towels and ‘sorted’ the leak. This was unacceptable as we had previously stated we didn’t want the cleaners in whilst we were out which they completely disregarded. When we got back to the apartment the leak which was ‘sorted out’ was a mop bucket put directly in the middle of the room and the bed shifted about. No extra cleaning had been done at all. We asked to speak to a manager which we were told wasn’t available and would be available on Sunday. We decided to take this dispute through Airbnb instead of directly through the host as they were not helpful at all. We received a call from the manager 30 minutes after the dispute was put through Airbnb to which he told us he would give a discount on the next day and a round of drinks and some sort of monetary compensation. The next day when we went to check out at the hotel which they also occupy, we walked into reception to have an awful women stood at the desk on the phone discussing and bad mouthing our group. We stood and listened (because of course they didn’t know who we were) until she was finished. We then made it clear who we was to her and explained how unprofessional it is to be having conversations like that at a front desk and in front of a whole group of guests. They gave us a £100 refund (12.50 per guest) which is completely unsatisfactory and we left. We then contacted Airbnb again to which they have sorted more of the issue and have awarded a further refund for the booking. Please please please do

I'm currently staying at the property with my nephew checked in on the 3rd of November for 5 nights in room 2 "which is the worst room in the property in my opinion" The pros: Close to the city center Spacious Security code gate The cons: -The duvet cover for the sofa bed was dirty and requested a clean one and brought to us next day. -The towel heater in the bathroom wasn't working and the maintenance guy fixed in next day. -The ventalation fan in the bathroom isn't working and the maintenance guy didnt know how to make it work. - There is mold in almost every corner of the bathroom. - And the most important con and which makes this room is the worst in the property, that its right above a musical pub which plays live music from afternoom till after midnight on weekdays, and waaaay after midnight in weekends.