Pengguna Tetamu
5 September 2023
REGRETS ! DO NO BOOK THIS HOTEL !!! LOUD , RUDE , NOT A HOLIDAY HOTEL !!! Me and my friend 4 girls 22-24 , booked this for a summer holiday for a party vibe and relaxation . Upon arrival at the hotel , it was ram packed with German kids under the age of 18, there is a scheme at the hotel for young German kids to come to Lorett de mar to party , as there are about 4-5 huge clubs here on the ***** . On our first night after coming home from drinks , the electricity cut out of most of the hotel , we went to ask what was going on at reception and was met with the most awful reaction . The male night guard who was there that night proceeded to argue with us and then tried to scare me and my friends . He told me he was the manager of the hotel , so we asked for information like you do when you’ve paid for a hotel and they’re no electricity. We wanted to know when it would be fixed , he said he doesn’t know and he doesn’t care it’s not his problem in a very angry manner which we all found very intimidating, and laughed in my face and said there’s no one else we can speak to and proceeded to laugh in our faces . Luckily the other Garbi hotels are not a reflection of this , and the sister hotel helped us in resolving the issue that evening and tried to make us feel comfortable . The next morning we spoke to the receptionist ( lovely blonde lady ) who went above and beyond to help us , after complaining to her and explaining the scenario and asking if there any chance we could move , she went out of our way to call the sister hotel and check availability, we paid and extra 72 euros (extra 12 euros a night ) to be moved to hotel gran Garbi , which is a lovely hotel with very friendly and helpful staff . Our holiday definitely improved from there.
Terjemah