Hotel berhampiran Herne Hill, London

非常好 入住的體驗方方面面都非常好 很滿意 很喜歡

非常贊，全球視角來看是一流的酒店。總體體驗不屬於奢華度假的範疇，更像是頂級商務酒店。堅持半島式的傳統佈局，來自80/90黃金年代的差旅風格。喜歡的會很喜歡。

The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh

Sanctum Maida Vale is a limited service apartment hotel in Kilburn Park. It doesn't have restaurant, yet there are over a dozen within 2-3 blocks. Many are excellent, and many deliver. They don't put a mint on your pillow at night , yet there are many fluffy pillows and extra towels. Way more than my wife knew what to do with. There are many mass transit options within 3 blocks. (Underground, Overground and Busses) Access to most of London is quick and easy. You have a Starbucks, Tesco (Small Grocery/open late), Library within 1/2 a block. You have M&S Food, Boots/Pharmacy within about 2 blocks. The rooms are spacious, comfortable and clean in an excellent neighborhood. I have stayed here multiple times and my family always looks forward to returning here.

This is our 4th time staying with Sanctum. First time at Maida Vale and Belsize since, and our stay has been wonderful every time. Initially booked a one bedroom deluxe apartment for 9 nights and luckily for our entire stay they upgraded us to a two bed apartment! Thank you Sanctum! While the neighbourhood isn’t the safest at night, the abundance of local amenities, short walk to transportation and the convenience to London centre makes up for it. We are always greeted by friendly and helpful security staff on returning to our apartment every time. We are very particular on hotel cleanliness and to us Sanctum matches the cleaner five star hotels. We have already booked our next stay with them and are looking forward to it

Our room was lovely and the hotel is situation right within the west gate shopping centre, so very convenient if this is what you’re visiting for. Air con was good and the bathroom was a decent size. The hotel has lots of amenities but we didn’t really use then on this visit. I’d stay here again for the convenience and comfort. All great except for a rather rude member of staff who wouldn’t check us out as she was adamant we hadn’t paid (we had when booking). No apology was made until another staff member stepped in to resolve the situation with a lot more professionalism

Though we checked-in late at night, the counter staff explained clearly to us on all the related matters for staying four days. Nearby heritage ‘Hall Place and Gardens within walking distance worth visiting. Shall have Fitness facilities but could not locate.

To here because of catching the flight after checking out from the uni student hall. The hotel is close to Terminal 4 of Heathrow Airport and the instructions for going to the hotel are clear, just about 5 minutes from the terminal exit near Heathrow Terminal 4. Go upstairs via the lift to the level written 'hotel'. The staff is very nice and they allow me to check in at about 12PM which is normally after 14PM without any charges. The staff is friendly and willing to solve problems. The room I got is really nice and see no dust or trash in the room. The bed is nicely tidy and all the devices in the room like tv, clothes iron and its desk, dryer, etc. The free breakfast included for all guests is not very impressive but fair enough. It's a buffet and it had bread, beans, bacon, sausage, etc, just a classic all-day breakfast you can get in the UK. The check out process is simple, just drop the card into the box named Check Out and you can freely leave.

Fast and cheerful check in decent food and wine served by great staff. Basic room but clean with comfy bed and good TV. Limited breakfast choice but all cooked well. Perfect after a nerve jangling trip with lacklustre BA.