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Pilihan Hotel London Yang Menarik untuk Anda

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5-bintang

Royal Lancaster London
4.7/5155 Ulasan

Royal Lancaster London

London|0.52km dari Hiking in London
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Lihat Ulasan Tetamu untuk Hotel di London

Mencari hotel berdekatan Hiking in London? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Dolphin Inn - the Lodge
3.5/540 Ulasan
The hotel (lodge) met our needs. Some minor maintenance issues needed attending to. No plug in bathroom, no top on soap dispenser. Only one teaspoon and a single milk supplied. No bathmat or hand towels, although reception provided these when requested. Breakfast OK once a school group departed. Perhaps a separate 30 minute block set aside for groups? Food was basic but sufficient. Overall, the stay represented reasonable value for money.
Hilton London Paddington
4.3/5181 Ulasan
The reception staff in general are very friendly and accommodating with a particular mention of the young guy with slim built and glasses. He really made effort to accommodate me by having my room ready way before their 4 pm checking- in time. I appreciated so much what he and his team mates did. The location is just fabulous with Paddington station just next to the hotel. I was able to use it to get in and out of the hotel during my stay. Worth noting that there are two mini supermarkets inside the station, making shopping for bits and pieces so easy. The draw back is that there is no fridge in the room which is kind of rare for a hotel, let alone one of the Hilton hotels. The amenities really should include a pair of slippers for guests. Overall, I had an enjoyable stay there and won’t hesitate to go back there if I ever visit London again.
Mercure London Paddington Hotel
3.7/5134 Ulasan
Great location if travelling to Heathrow via Paddington. The room I was given smelt and the lights didn't work. They changed my room but the second room wasn't so great and the bed sheets had stains so I had to change them myself as the house keeping wasn't available.
The Chilworth London Paddington
3.9/5108 Ulasan
Kesan lawatan kedua sangat teruk. Apabila saya mendaftar masuk di kaunter, saya tiba-tiba berkata bahawa saya akan mengenakan bayaran perkhidmatan sepuluh paun untuk kad saya. Saya tidak faham bahawa kaunter masih sangat sukar, dan saya tidak pasti sama ada saya akan membayar balik selepas itu. Saya diaturkan ke bilik bawah tanah, dan udara terlalu pengap. Buka tingkap, biliknya kecil. Perkhidmatan simpanan bagasi percuma adalah bagus, tetapi siapa yang anda temui di kaunter bergantung sepenuhnya pada nasib.
The Pilgrm
3.8/5101 Ulasan
This hotel is so beautiful! There is a cafe downstairs and a lounge/cafe upstairs too. The breakfast was incredible. We chose the smallest room so we expected it to be small- which it definitely was! Very snug. But it was cleverly designed with some rail space, hair dryer, safe under the bed etc. There wasn’t much floor space but again we could have chosen a bigger room if we wanted to. The room is very well decorated. The location is amazing as you can see Paddington station from the entrance. There are plenty of bars and restaurants on the street. The staff were very friendly. I would stay here again.
Ascot Hyde Park Hotel
3.1/546 Ulasan
My first time here.. strategic location, Room is clean and cozy, nearby Paddington station and lots of shops.. staff are friendly.. Everything about this hotel is just great..

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