The Hotel Lucerne, Autograph Collection

Nice staff and service.

我們家庭出遊，訂了三間房，對比了很久，這是瑞士住過最滿意的酒店，雖然小房間不多，出入很方便，就在火車站附近，酒店設施很新，如果喜歡創意酒店不要錯過這家，大床房很床品很舒服，洗護都是歐舒丹，對我這種追求品質和有相對潔癖的人來説很不錯👍關鍵是小孩子們都很滿意！

離花橋比較方便

A mixed bag of thoughts on this hotel so I’ll break it out by category: Location: 5 stars. Hotel is located in a spot that can’t be beat to visit Lucerne. Easily accessible during the day to come back and freshen up and on a quieter side street with many restaurants that feel more for locals than tourists. Loved the location and also very easy walk from train station and to old town. Like less than half a mile. Staff: 5 stars also for the staff who were very friendly and eager to help. Hotel amenities and common spaces: 2 stars. The hotel is a sister property of a renaissance down the street so the gym available is the gym in the renaissance. However, i think an autograph collection needs its own on site fitness situation. Additionally the lobby is nearly nonexistent with just 2 couches. Hallways are very brutalist style feeling with red walls. On site dining/bar: 2 stars. The breakfast was lovely and the staff there were very friendly. No complaints on breakfast. However the lounge/ bar as heavily advertised by Marriott for this site are kind of a fake out. The bar is always empty because it does not allow people who are not hotel guests to visit although it is beautiful and enticing from the outside and draws people in only to be told it’s only for guests. However if you’re a guest it feels awkward to go to the bar because the front desk staff have to make the drinks. There is no bartender and it is not a welcoming area. Room: 3 stars. We got a suite upgrade (we were happy they honored our Marriott titanium status and did this) but the suite was not a suite at all. It was just a larger room (normal sized for American standards.) It had a larger bathroom that included a tub but there was no separate seating area. Otherwise room was clean and maintained with ample storage and a refrigerator and coffee.

This is a lovely hotel in the best location. We were able to walk to and from the train station with all our luggage! While the hotel is set on a main, busy street, there is a side entrance that is quieter. The lobby is small and not much there but it is clean and the front desk staff was lovely. We had a suite but really it was just a smidge larger than your average room. It was nicely decorated and all clean. The hotel does not have true “air conditioning.” They have a cooling system but you can not control the temperature. Therefore our room was not a comfortable temperature. The windows did open but our neighbors were smoking and the smell kept coming in through the windows. The hotel is in a great location, right by the river and a quick walk to the shopping area and the chapel bridge. We did not have any meals at the hotel as we were surrounded by many other dining choices. This hotel was good for a short stay in Lucern. Due to the air conditioning issue I would not stay here again in the summer.

I booked a King or Twin room, but I'm a platinum member and also have upgrade certificates so I requested and was given a lovely upgrade to a large suite. Yay! All great--until I went to confirm I could have two separate beds (almost every king bed in Europe is just 2 twins and I'm traveling with a platonic friend so I didn'tthink this would be an issue). The hotel said I couldn't POSSIBLY have 2 beds unless I paid $130+ PER NIGHT for a rollaway. The rollaway that they have laying around that costs them nothing, particularly since I offered to set it up myself and wasn't trying to add a 3rd person (which is why I'm guessing there's a charge in the first place). Instead of this solution, they downgraded me to a basic Twin room that is tiny and dark and dingy (peeling paint etc) with a ton of street noise. This trip is to celebrate my friend's work accomplishment and I'm EMBARRASSED to bring her to this property, which is in a worse area than the other reservation I booked. I typically choose Marriott because they treat me well (especially now that I'm a platinum member), but I'm seriously questioning that now! It's been just the opposite here. And aside from all that, it's a bad room in a bad location. I wish Id kept my original reservation but of course they wouldn't let me cancel without charging a boatload. Save yourself a headache and book somewhere else when visiting Lucerne!!