Ulasan Hotel Astoria

This was the second room I booked at the same time for my family. According to hotel staff, the room's heater was not able to adjust. It was quite hot. The hotel staff told us to open the window. Same as another room, this room was without fridge. No tea and coffee bags provided. Very poor services. Definitely will not recommend this hotel. In the morning around 10am on 30th December 2024, I checked with front desk if we could extend checkout time for 1 hour， the male staff was rude and straightly said NO. He is in service industry. I do think he could refuse me politely. Now I have arrived at the Hyatt Place Zurich Airport the Circle, the lady at the front desk was very polite and extended my check out time by 2 hours that I did not ask for. How come Hotel Astoria can provide that kind ofpoor quality of services and survive, is that because they are in Lucerne??? !!!!!!!

酒店近火車站，地點容易找到，走路過去10鐘左右，乘搭巴士只是一個過，房間也算大，訂的是三人間，雙人床舒適，單人床是沙發床，一般舒適，晚間樓下聽到酒吧人群嘈雜的聲音很大。

三人間在角落，房間1/2牆都是窗户。洗澡需要在一個狹窄的浴缸裏淋雨，浴缸旁邊立着玻璃隔斷，我161cm，49kg的人，洗頭的時候手肘會碰到玻璃（因為水龍頭就在隔斷這邊），體型比我大的人洗澡會很吃力，也不可能在這裏給小孩洗澡。房間提供一瓶子水一瓶氣泡水，僅此而已。沒有任何咖啡茶葉，沒有冰箱，浴巾有點發灰。前台態度一般。住宿按人頭收費，多的80chf，帶孩子大於2歲的要謹慎，會強制收費，就算用現有床鋪。從蘇黎世退房時，前台排長隊checkin，這裡在check in高峯期沒人，照片一人在詢問一人準備取完行李離開。不建議住這，避坑避坑。

The worse experience ever! 酒店服務奇差，沒有更差。 無法想象這個酒店憑什麼賣這麼貴， 完全沒有服務非常不專業。 有意外除了事情打電話給酒店和渠道去協商，酒店責任一推再推，連改個日期都不可能！非常不 ok

房間闊敞，但洗手間不合比例的小，尤其係冲身位置。離火車站約8分鐘，旺中帶靜，附近有超市、面包店·、食肆等。

酒店地理位置絕佳，離火車站較近，就在湖邊，離教堂和老城區各景點都很近，周邊配套如餐飲購物都很方便。酒店房間也很乾凈整潔，服務到位。

房間不錯，附近交通也很方便，前台辦理入住時態度良好，除了帶着小朋友，每位小朋友每一晚上要另收100瑞郎，但是也沒有辦法

Bien placé , attention les restaurants de l'hôtel son cher.

酒店算瑞士性價比高的酒店了，乾淨，位置很好，離盧塞恩火車站很近

房間設施及衞生都令人滿意，前台服務很好，來此地旅行居住是一個適當的酒店，會再來光顧。

國內商務快捷酒店標準吧，類似漢庭，房間內啥也沒有

房間衞生整潔，早餐豐富