I booked a pet friendly room (stated free/included) which was clearly stated in capital green letters FREE, included in the price. I also made a special request to advise of x1 small chihuahua.
Upon arrival and check in, I completed my check in standing together with my dog and was then impolitely informed (after I’d signed my check in sheet) that I hadn’t included my 2kg chihuahua in the booking and was made to pay and extra £10 then another £50 pre-authorised deposit?!?! I showed the receptionist my booking and informed him that I had indeed made a special request and booking for my chihuahua and it clearly stated the price was included and said free/included. This extra charge was not advised or made clear during the online booking process and was not expected at all.
Check in could also be a lot quicker!
During the check in experience I witnessed security escorting people off the premises and men shouting at them that they were taking drugs in front of their children, I then went out to my car to get my belongings 10 mins later and police were arriving on site to deal with a separate argument with another lady screaming about drugs also. It wasn’t the nicest of greetings to a seaside hotel :(
I wasn’t informed of any car park rules/charges or given any check in information at all.
I was given a room card with no advice which floor to go and felt quite unwelcome. Having found my way up the landings, the smell was absolutely awful, then upon entering room 224 I was hit with the terrible stench of dog urine and stains all over the floor. I immediately left the room due to the smell and went back to reception to ask for this room to be checked as it is not suitable to sleep in with the gastly awful smell and although I have a dog, my dog is completely house trained and does not urinate inside, therefore I would never stay in a smelly dirty room to then be blamed just because I have a dog with me. I have stayed in many dog friendly hotels and I have never smelt such vile urine smells - not ever, not anywhere, let alone a hotel! I also stated that the room I’d been given was not as described and totally different to my booking(room I booked has a picture, this was not the room I was given) Seriously the carpet in room 224(and the whole landing) needs replacing without delay.
Thankfully reception agreed that the room smelt awful and changed my room to 420, which although doesn’t smell, it isn’t the cleanest of rooms and the bathroom extractor needs a deep clean! There’s dirt/crumbs/debris all around edges of bathroom floor - yuk!
There’s a sign on front of the bathroom door advising to make sure it’s shut during use and unfortunately due to a broken door at the bottom, the bathroom door cannot fully shut therefore steam is let out of the room and you risk setting off the fire alarm and the building being evacuated!!
145 Ulasan