Hotel Palacio Del Retiro, Autograph Collection

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I really wanted to like this hotel. I really tried to like this hotel. Unfortunately, after our family’s 5-night stay, we were left disappointed and most likely will not return or recommend. We stayed in two rooms - a superior king (room 407) and a regular king (room 403). I will get into the details in a little bit. But here are the highlights and lowlights. Highlights - Great location. The hotel is right by Retiro park. It’s like the upper east side of nyc. We walked to all the museums, visited the park everyday and taking a cab to centro was easy. - the building is beautiful. Landmarked and recently renovated. There are so many fine details in the exterior of the building and the common areas. - the majority of the staff was friendly and helpful. Special shoutout to the porters and the housekeeping staff. They really go above and beyond to make you feel welcomed and comfortable. Lowlights - Rooms are subpar. Our rooms were on the 4th floor which is the top floor. The top floor in this type of buildings are designed to be servants quarters. So the ceiling is low and windows are small. You do feel like you are in the servants quarter and I personally do not like paying $500+ per night to not feel like the main character. - Superior King room feels smaller than regular King. We had two rooms - one superior king and one regular. The superior king feels smaller. If you plan to pay extra to get a bigger room, I would get the junior suites. The superior kings are not worth it. - the Bed in Room 403 (regular king) is supposed to be a king bed. However, it is two twin mattresses pushed together with a king mattress cover over it and they claimed it king. The front desk did offer us a different room but we had already unpacked and spent a night so my parents didn’t want to go through the hassle of switching rooms. The Supervisor there (Marcos) did comp us with free breakfast for that room but I don’t think he understands the inconvenience it caused us nor the disappointment we had. What bothers me the most was that they tried to justify it was normal and okay to have a king bed made up by two separate twin mattresses. Marcos and the lady at the front desk tried to say because there was a king mattress COVER over the two mattresses, it was okay, it made the bed a king. What a joke. They made me feel like my complaint was trivial and my experience was not valued. - Strong paint odor from the renovation. I am sensitive to smell and room 407 had very strong paint odor upon entering. We had to keep the windows open during our entire stay there. The front desk did offer us a different room when I brought the issue to them. However, the room they offered me (room 309) also had similarly strong paint smell so we didn’t end up taking it. Room 403 was fine. - The towels feel “tired” - it’s the feel that they are laundered so many times that they become stiff and thin. Again, not something you would expect at a 5 start hotel. - the bathtub didn’

This hotel is beautiful and located ver centrally for seeing sights and experiencing Madrid. It's a Marriott affiliated hotel which is nice if you are a loyal customer. The breakfast is lovely and the staff is fantastic. This is a historic property so the hotel has been worked into this building in a really seamless way. We had a small balcony that let us look over Retiro Park across the street. You are steps away from the Prado museum and wonderful restaurants. We loved our time at this hotel.

This is an exceptional hotel, with excellent staff. The rooms are beautiful, beautifully designed to highlight the historic architecture while providing every modern amenity, impeccably detailed, cleaned and maintained. Our room faced an inner courtyard (instead of the Retiro Park across the street) but we enjoyed that because we could view this lovely building’s architecture - the courtyard isn’t a back alley where garbage etc is held, it’s above the spa space. Wonderful food in the restaurant. BUT the highlight for our stay was the warmth and kindness of the staff. We were two friends traveling back from the Camino de Santiago in northern Spain, and were arriving separately - and my friend was arriving before me (I made the reservation). My friend was nervous arriving before me (we were scruffy, with backpacks) but the staff could not have been kinder or more welcoming - I asked if they could let my friend into the room before my arrival and they were able to do so. They were v kind to my nervous friend and he felt fully at home. Will return to Palacio de Retiro whenever possible and look forward to speaking with all the staff who take such pride in their beautiful hotel, and warm professional care of their guests.

I really enjoyed my stay at the Hotel Palacio Del Retiro. Guillermo and his team were incredible hosts and the best in the business in hospitality. They took care of us like family. The breakfast buffet has an incredible spread of fresh fruit and delicious hot plates. Overall I am very impressed on the property, how property is well maintained, and the location next to Retiro Park.

The hotel was recently redecorated; it is beautiful. The wallpaper and furnishings in the room were delightful. Modern bathroom fixtures were a nice touch. The building was originally a family home...mansion is more like it. It's fascinating to explore it. The lobby and ground floor bar are spectacular. The breakfast menu was small but delicious. The food items were freshly prepared; service was efficient and professional. Because the hotel is relatively small, service is more personable than in larger accommodations. Highly recommended.

This hotel has the best location if you want to be near the Parque Del Retiro. It's also within walking distance to several attractions especially the Queen Sophia museum. Part of its charm is that it's an older hotel and it has some history. It used to be a former home (and I believe a telephone company's headquarter's office.) You can tell that the rooms retain their classic feel but blended with modern amenities and upgrades. The old elevator (which is not in use) is very cool as well and gives you a sense of the Palacio's history. The staff is amazingly friendly and helpful. In addition to the park it's also a few minutes by car to the train station. I got a very simple room and I didn't feel the price justified but some of the other rooms are absolutely beautiful. If you're a Marriot Bonvoy member definitely try to ask for an upgrade if you're eligible. I loved my stay here.

Superb location with friendly and helpful staff. Went there as a couple and loved the experience. Bedroom size was amazing and the bed was super confortable, we slept really well. Our stay included breakfast and we were amazed by the quality and variety. Overall we loved the experience and will definitely go back again.

Very mediocre plus some real issues with rooms and smells We had two rooms. Both on the 4th floor. Elevator lobby on 4 had a poo musty smell Hallways dark with a seriously dangerous area near and old circular staircase. Hotel put in a piece of wood so people don’t fall down but it is not big enough and when carry luggage downright dangerous. Bad lighting in area made it worse. Shame on Marriott for passing the safety issue. Room 404 had a dead roach in middle of room. See picture Room 405 had almost no window and little light, cheap plastic wood flooring and no USB charging ports Very disappointing for an Autograph collection